Introduction
Have you encountered problems with a purchase made on credit? You might be eligible to reclaim your money thanks to the Consumer Credit Act 1974. This article will explain the concept of equal liability and how it can help you address issues with faulty items. If you need assistance navigating this process, there are resources available to guide you through your legal concerns. Discover your rights and learn how to effectively resolve your credit-related issues with ease!
If you’ve bought something on credit and run into issues, you might be able to get your money back from your credit provider. This is thanks to a rule in the Consumer Credit Act 1974 that allows you to make a claim under something called equal liability. This means that both the credit provider and the seller are responsible for any problems with the purchase.
What is Equal Liability?
Equal liability comes into play when you have a business relationship with both the credit provider (like a bank or finance company) and the seller (the store where you bought the item). This typically happens when you make a purchase using a credit card or if the seller used a separate finance company to fund your purchase.
However, if the credit provider also sold you the item or service, you won’t be able to make a claim under equal liability.
When Can You Make a Claim?
You can make a claim if: – The item you purchased costs more than £100 but less than £30,000. – You have a valid issue with the item, such as it being faulty or not as described.
How to Write a Claim Letter
If you think you qualify, you can write a letter to your credit provider. Here’s a simple template you can use:
Your Name
Your Address
Your Email
Your Phone Number
Credit Provider’s Name
Credit Provider’s Address
Date
To Whom It May Concern,
Account Number: [Your Account Number]
Re: [Item Name]
I am writing to you regarding a problem with an item I purchased from [Seller’s Name] on [Purchase Date] for [Purchase Price]. I paid using my credit card.
Unfortunately, the item has not been functioning properly since [mention the issue, e.g., it stopped working, it was defective, etc.]. I have already contacted [Seller’s Name] to resolve this issue, but I have not received a satisfactory response.
As you provided the credit for this purchase, I believe you are jointly responsible for this problem under Section 75 of the Consumer Credit Act 1974. Therefore, I would like you to assist me in resolving this matter.
I look forward to your response within the next 14 days.
Yours faithfully,
[Your Name]
Need More Help?
If you feel overwhelmed or need guidance, don’t hesitate to reach out for assistance. You can contact Consumerline if you’re in Northern Ireland. They can provide advice and support for your consumer rights issues.
Understanding your rights can make a big difference when dealing with issues related to credit purchases. Don’t hesitate to take action if you believe you have a case!
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