Introduction
Are you considering applying for Universal Credit but feeling overwhelmed by the process? You’re not alone! This guide will walk you through the essential steps, from checking your eligibility to completing your application form. With the support of our knowledgeable Help to Claim advisers, you can navigate the process with confidence. If you need further assistance, Contend’s highly trained AI legal experts are here to provide guidance and help you understand and resolve your legal issues. Discover how Contend makes legal help the easiest option in the UK!
If you’re looking to apply for Universal Credit, you’re not alone! The process can seem overwhelming, but there’s support available to help you every step of the way. Our Help to Claim advisers are here to assist you, whether you prefer to talk on the phone, chat online, or use British Sign Language (BSL).
What Can Our Advisers Help You With?
Our advisers are knowledgeable and ready to help you with:
- Determining if you qualify for Universal Credit
- Completing your Universal Credit application form
- Preparing for your first appointment at the Jobcentre
- Ensuring your first payment is accurate
You can also check out our website for additional resources and advice about Universal Credit whenever you need it.
How to Reach Us
Call Our National Phone Line
You can speak with an adviser through our free Help to Claim phone service. We’re available from 8 AM to 6 PM, Monday to Friday. Here are the numbers to call based on your location:
- England: 0800 144 8 444
- Scotland: 0800 023 2581
- Wales: 08000 241 220 (If you prefer to communicate in Welsh, please use this number.)
If you need assistance in a language other than English, just ask for a translator during your call.
For those who are hard of hearing or unable to speak on the phone, you can use Relay UK. Just dial:
- Relay UK (England): 18001 then 0800 144 8 444
- Relay UK (Wales): 18001 then 08000 241 220
You can use Relay UK via an app or textphone, and there’s no extra charge to use this service. Learn more about using Relay UK.
Chat with Us Online
Prefer to chat? You can also connect with an adviser online! Our chat service is available from 8 AM to 6 PM, Monday to Friday (excluding public holidays).
To start chatting, just click the ‘Talk to an adviser’ button at the bottom of your screen when an adviser is available. If the button isn’t there, it means our advisers are busy helping others, so feel free to try again later or give us a call.
Use Our British Sign Language Service
If you need to communicate in British Sign Language, you can make a BSL call using the Video Relay Service on your computer, tablet, or mobile device.
Feedback and Complaints
If you’re not satisfied with the service you’ve received, we have a complaints procedure in place. Your feedback is important to us!
Our Commitment to Respectful Interaction
We believe everyone deserves to be treated with respect. Our staff have the right to do their jobs without facing any form of unacceptable behavior. You can read more about our behavior policy on our website.
Remember, you don’t have to navigate the Universal Credit application process alone. For additional support and guidance, try Contend’s legal expert chat today! Our highly trained AI legal experts will work with you to provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK!
For more info, check out some of our related articles:
- Claim What’s Yours: Navigating UK Benefits with Ease
- What to Do If Your Universal Credit Claim Is Closed Unexpectedly
- Guide to Changing Universal Credit Commitments for UK Claimants
- Apply for Universal Credit UK: Eligibility & Online Guide
- Universal Credit Guide: Eligibility, Applying & Tips in the UK
