United Kingdom flag

Introduction

Are you struggling to manage your energy bills after having a smart meter installed? This guide will help you understand how to effectively use your in-home display (IHD) to monitor your energy consumption and costs. With practical tips on tracking usage, setting budgets, and troubleshooting, you’ll be empowered to take control of your energy expenses. If you have any legal questions or concerns, remember that Contend’s highly trained AI legal experts are here to assist you. Contend is the Easiest Legal Help in the UK, ready to provide guidance and support for all your legal needs.

If you’ve recently had a smart meter installed, your energy supplier likely provided you with an in-home display (IHD). This handy device, sometimes called a smart energy monitor, helps you track your energy usage and costs right from the comfort of your home.

How can I dispute my energy bill with my supplier?

What is an In-Home Display?

An in-home display is a small, portable screen that connects to your smart meter. Unlike your smart meter, which is fixed in your home, you can place the IHD wherever you like—just make sure it’s plugged in or powered by batteries. It connects to your smart meter without needing Wi-Fi, making it easy to monitor your energy usage.

If you have both gas and electricity smart meters, you only need one IHD as it can connect to both.

How can I get an in-home display for my smart meter?
Consumer: Slash Your Energy Bills: Smart Meter Tips & Legal Aid with Contend

How to Use Your In-Home Display

Your IHD can be a powerful tool for managing your energy consumption. Here’s how:

  1. Monitor Your Usage: The display shows how much energy you’re using in kilowatt hours (kWh) and how much it’s costing you. You can check your usage for the current day, week, month, or even year. The readings update frequently—every 10 seconds for electricity and every 30 minutes for gas.
  2. Identify High-Usage Appliances: To understand which appliances are costing you the most, turn off everything except essential devices (like your fridge) and see how much energy you’re using. Then, turn on other appliances one by one to see how your usage changes.
  3. Set a Budget: You can establish daily, weekly, or monthly budgets on your IHD. If you exceed your budget, the display will alert you. This can help you identify which appliances you might need to reduce usage on or adjust to energy-saving settings.
How can I legally challenge my energy bill if my IHD shows discrepancies?

Understanding Costs and Charges

When you check your IHD, remember that the amount shown includes a fixed fee known as the “standing charge.” This daily charge is set by your energy supplier and covers your connection to the energy networks. It doesn’t change based on how much energy you use.

How can I dispute an unfair standing charge with my energy supplier?

Troubleshooting Your In-Home Display

If your IHD stops working and it was provided by your energy supplier within the last year, they are responsible for fixing or replacing it. If it’s older, it’s still worth reaching out to your supplier to see if they can help. You may also find that you can troubleshoot some minor issues yourself.

Can my energy supplier help with my broken IHD?

Getting an In-Home Display

If you don’t have an IHD yet, check with your energy supplier to see if they can provide one. If you have a disability or need a special type of IHD, let them know, and they should accommodate your needs. If you’re not sure whether you have a smart meter, you can check here.

Can my energy supplier provide a special type of IHD for my disability?

If You Feel Anxious About Checking Your Display

Monitoring your energy usage can sometimes be stressful. Here are a few tips to help:

  • Set your display to show only energy usage, not costs.
  • Place the display in a less frequently used area of your home.
  • Set a realistic budget that you can comfortably stick to.
  • Choose specific times to check your display, rather than constantly monitoring it.
  • If it becomes too overwhelming, consider switching off the display temporarily. Your smart meter will still report usage to your supplier.

If you find that checking your IHD increases your anxiety, it’s okay to take a break from it. For those with prepayment smart meters, however, it’s important to keep your display on so you can monitor your remaining credit.

How can I manage my energy usage without feeling overwhelmed?

Additional Resources

If you’re struggling with anxiety or mental health issues related to energy costs, consider reaching out for support. Organizations like Samaritans and Shout offer confidential help. You can contact Samaritans at 116 123 or text “SHOUT” to 85258 to connect with a trained volunteer.

For more tips on maintaining your mental wellbeing, check out the NHS Every Mind Matters website.

By using your in-home display wisely, you can take control of your energy usage and potentially save money on your bills. If you have further questions or need help, don’t hesitate to try Contend’s legal expert chat. Contend’s highly trained AI legal experts will work with you to provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK.

For more info, check out some of our related articles:


Check if Contend can help you with your issue

Solve your legal question quickly
and easily with Contend.



This material is for general information only and does not constitute
tax, legal or any other form of advice. You should not rely on any
information contained herein to make (or refrain from making) any
decisions. Always obtain independent, professional advice for your
own particular situation. Contend Inc is not regulated by the
Solicitors Regulation Authority.