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Introduction

Have you recently purchased a faulty product and don’t know how to address the issue? This guide will help you understand your rights as a consumer and provide step-by-step instructions on writing a complaint letter to the seller. With the support of Contend’s highly trained AI legal experts, you can confidently navigate this process and resolve your legal concerns. Contend offers the Easiest Legal Help in the UK, ensuring you get the assistance you need.

If you’ve bought a product that isn’t working properly and the purchase was made before October 1, 2015, you have the right to complain and request a solution. This article will guide you through the process of writing a complaint letter to the seller.

What are my rights if I bought a faulty product before October 1, 2015?

Understanding Your Rights

When you purchase goods, they must meet certain standards. If they are faulty, you can ask the seller for a repair, replacement, or refund. The Sale of Goods Act 1979 (amended) protects your rights as a consumer, ensuring that the items you buy are fit for use.

How do I request a refund for a faulty item I bought?
Consumer: How to Write a Complaint Letter for Faulty Products in the UK

Steps to Write Your Complaint Letter

  1. Gather Your Information: Before you start writing, collect all relevant details. This includes your receipt, the date of purchase, and a description of the fault.
  2. Use a Template: Below is a simple template you can use to structure your complaint letter. Feel free to adjust it to fit your situation.

Your Name
Your Address
Your Email
Your Phone Number

Date

Trader’s Name
Trader’s Address

Subject: Complaint about Faulty Goods

Dear [Trader’s Name or “To Whom It May Concern”],

I am writing to formally complain about a product I purchased from your store on [insert purchase date]. The item is a [insert product name], which I bought for [insert price].

Unfortunately, I have encountered the following issue: [describe the fault clearly, for example, “the machine stops working after half an hour and won’t work again for at least an hour”].

According to the Sale of Goods Act 1979, goods sold must be fit for purpose. Since this product has not met that standard, I would like to request a [full refund/repair/replacement].

I have attached a copy of my receipt as proof of purchase.

Please respond to my request within 14 days of receiving this letter.

Thank you for your attention to this matter.

Sincerely,

[Your Name]


Need help customizing your complaint letter for a specific issue? Chat with us now!

Sending Your Letter

You can send this letter via post, or copy it into an email if you prefer. If you want to discuss the issue directly, you can read the letter out loud when you speak to the trader.

How should I send my letter to get the best response?

Need More Help?

If you feel overwhelmed or need further assistance, don’t hesitate to try Contend’s legal expert chat. Their highly trained AI legal experts can provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK.

If you’re in Northern Ireland, contact Consumerline for advice on how to proceed with your complaint.

Knowing how to address faulty goods can empower you as a consumer. Don’t hesitate to stand up for your rights!

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This material is for general information only and does not constitute
tax, legal or any other form of advice. You should not rely on any
information contained herein to make (or refrain from making) any
decisions. Always obtain independent, professional advice for your
own particular situation. Contend Inc is not regulated by the
Solicitors Regulation Authority.