When applying for Personal Independence Payment (PIP), receiving a refusal can be disheartening, especially if it happens more than once. PIP is a crucial benefit in the UK that provides financial support to individuals with long-term ill-health or disability. However, the process can sometimes feel like a maze, with each refusal adding to the complexity. This comprehensive guide aims to shed light on PIP refusals, especially if you’ve been refused twice, and outlines the steps for mandatory reconsideration, offering a beacon of hope and clarity.

Understanding PIP Refusal

What is PIP?

Before we dive into refusals, let’s briefly touch on what PIP is. Personal Independence Payment (PIP) is designed to help with some of the extra costs arising from a long-term health condition or disability for individuals aged 16 to State Pension age. It’s not based on the condition itself but on how the condition affects you.

Reasons for PIP Refusal

A PIP refusal can occur for various reasons, often because the assessment concludes that the claimant’s condition does not meet the criteria for the extra costs associated with their health condition or disability. Understanding the specific reason for refusal is crucial in planning your next steps.

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Facing a Second Refusal

Receiving a PIP refusal twice can be particularly challenging. It’s essential to remember that this isn’t the end of the road. Many individuals successfully navigate through a second refusal by understanding their rights and the steps they can take to challenge the decision.

Mandatory Reconsideration: Your First Step

After a refusal, your first course of action is to request a mandatory reconsideration. This is where you ask the Department for Work and Pensions (DWP) to review the decision. It’s a critical step, as you cannot appeal to a tribunal without first going through this process.

How to Request a Mandatory Reconsideration

  1. Time Frame: You must request a mandatory reconsideration within one month of the decision date. If there are exceptional circumstances for a delay, these can sometimes be considered.
  2. Gather Evidence: Collect any additional evidence that supports your claim. This could include medical reports, letters from specialists, or a diary detailing how your condition affects your daily life.
  3. Write a Letter or Fill in the Form: You can write a letter to the DWP or fill in the CRMR1 mandatory reconsideration request form, stating why you disagree with the decision. Be specific and refer to the parts of the decision you believe are incorrect.
  4. Stay Informed: Keep copies of all correspondence and make notes of any phone conversations you have regarding your reconsideration request.

Understanding the Process

The DWP will review all the information provided, including any new evidence. They might contact you for more details or to clarify certain aspects of your condition. Once they’ve made a decision, they’ll send you a mandatory reconsideration notice.

Benefits: pip refused twice

If Mandatory Reconsideration Doesn’t Work

If the mandatory reconsideration doesn’t change the decision, you can then appeal to an independent tribunal. The mandatory reconsideration notice will include information on how to appeal. This step can be more complex, and seeking advice or representation can be beneficial.

How Contend Can Help

At Contend, we understand how overwhelming and confusing the process of applying for PIP and dealing with refusals can be. Our AI legal experts are here to provide guidance and support every step of the way. From helping you understand the reasons for your PIP refusal to assisting in gathering the right evidence for your mandatory reconsideration or appeal, Contend simplifies legal guidance.

Chat With Our AI Legal Assistant

Our AI legal assistant can help clarify the steps you need to take and answer your legal questions quickly and efficiently. All it takes is 5 minutes or less to get the help you need. Built by lawyers and legal experts, you can trust the advice provided to help navigate through your PIP refusal and reconsideration process.


Facing a PIP refusal, especially twice, can be a daunting experience. However, with the right approach and support, you can navigate through the process and achieve a favorable outcome. Remember, a refusal is not the end but a step in the journey toward securing the support you’re entitled to.

At Contend, we’re dedicated to providing the easiest legal help in the UK, ensuring you have the guidance and support needed to move forward confidently. If you’re dealing with a PIP refusal or need help with a mandatory reconsideration, chat now with Contend’s legal expert and take the first step towards resolving your legal challenges.

Take Action Now

Don’t let a PIP refusal stand in your way. Contact Contend today and let our AI legal experts provide you with the support and guidance you need to navigate through your PIP application and appeals process.

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