Category: Gas and Electric
Switching Energy Supplier: Legal Overview
Understanding Your Rights When Switching Energy Supplier When switching your energy supplier in the UK, you are protected by clear consumer rights set out in law. The main regulations governing this process are the Gas Act 1986, the Electricity Act 1989, and rules enforced by Ofgem, the energy market regulator. These laws ensure that switching…
Simple Ways to Save Energy at Home and Cut Your UK Bills
Introduction to Saving Energy at Home Saving energy at home is more important than ever for households across the UK. Not only does it help reduce your monthly utility bills, but it also plays a crucial role in protecting the environment by lowering carbon emissions. With rising energy costs and growing concerns about climate change,…
Can Renters Switch Energy Supplier or Tariff? Your Rights Explained
Understanding Your Energy Supply When Renting When you’re renting a home in the UK, understanding how your energy supply works is essential for managing your bills and knowing your rights. Energy supply in rental properties usually refers to the provision of gas and electricity to your home, and the responsibility for managing these services can…
Can You Switch Energy Supplier If You Owe Money? Your Rights Explained
Understanding Your Rights When You Owe Money to Your Energy Supplier If you owe money to your current energy supplier, it’s natural to worry about whether you can still switch to a new provider. The good news is that having energy debt doesn’t automatically prevent you from switching energy suppliers. There are clear rules and…
How to Complain to the Energy Ombudsman and Get Your Issue Resolved
What is the Energy Ombudsman? What is the Energy Ombudsman? The Energy Ombudsman is an independent, impartial service set up to help resolve disputes between energy customers and their gas or electricity companies. If you have a problem with your energy supplier – such as a disagreement about your bill, poor customer service, or issues…
Metro Prepaid Meters: Your Rights, Problems and Solutions
Understanding Metro Prepaid Meters Understanding Metro Prepaid Meters Metro prepaid meters are a type of pay-as-you-go system for gas and electricity, commonly used in homes across the UK. Unlike standard credit meters, which bill you monthly or quarterly for the energy you use, prepaid meters require you to pay for your energy in advance. You…
Your energy supplier has gone bust
What it means when your energy supplier goes bust When your energy supplier goes bust, it means the company has stopped trading – usually because it’s gone bankrupt or can no longer meet its financial obligations. This can sound alarming, but it’s a situation that’s been planned for by both the government and the energy…
How to Complain to Your Energy Supplier and Resolve Problems
Introduction to Complaining About Your Energy Supplier If you’re experiencing issues with your gas or electricity supplier – such as incorrect bills, unexpected price increases, poor customer service, or problems switching providers – you have the right to complain and seek a resolution. Complaints can also cover issues like delays in setting up your account,…
How to Legally Connect Your Home to Gas or Electricity in the UK
Introduction to Connecting Your Home to Gas or Electricity When moving into a new home, getting connected to gas or electricity is one of the most important steps to ensure your property is safe, comfortable, and ready to live in. Without a proper energy supply, essential tasks like heating, cooking, and lighting become impossible. Arranging…
Your Rights and Protections If Your Home Is on a Heat Network
Understanding Heat Networks Understanding Heat Networks A heat network, sometimes called district heating, is a system that delivers heating and hot water to multiple homes or buildings from a central source. Instead of each property having its own individual boiler or electric heater, a heat network uses insulated pipes to carry hot water or steam…
