Category: Gas and Electric
Utilita Energy: Compare Tariffs, Switching Rights and Key Features
Introduction to Utilita Energy Utilita Energy is a well-known gas and electricity supplier serving households across the UK. Established in 2003, Utilita has grown to become a prominent player in the energy market, particularly recognised for its commitment to affordable and accessible energy for all. Unlike many traditional suppliers, Utilita has carved out a distinct…
Help With Heat Network Bills: Your Rights, Support and Next Steps
Understanding Heat Networks and Your Bills A heat network is a system that supplies heating and hot water from a central source to multiple homes, flats, or buildings. Instead of each property having its own boiler or water heater, the heat is generated at a central location and distributed through insulated pipes. This can make…
What to Do If Your Energy Supplier Threatens Disconnection in the UK
Understanding Your Energy Supply Disconnection When your energy supplier tells you that your gas or electricity supply is at risk of being disconnected, it means they are considering cutting off your power – usually because of unpaid bills or unresolved issues with your account. Disconnection can have a serious impact on your daily life, so…
Utility Warehouse: Compare Tariffs, Contracts and Consumer Rights UK
Introduction to Utility Warehouse Utility Warehouse is a well-known UK energy supplier offering a range of essential home services, including both gas and electricity. Unlike some providers that focus solely on energy, Utility Warehouse allows customers to bundle multiple services, such as broadband and mobile, alongside their energy supply. This approach can make managing your…
Petrol Vouchers in the UK: Who Qualifies, How to Apply, and Use
What Are Petrol Vouchers? Petrol vouchers are a type of financial support designed to help individuals and families manage the rising cost of fuel in the UK. These vouchers can be used to pay for petrol or diesel at participating petrol stations, reducing the burden of travel expenses for those who may be struggling with…
Power Cuts in the UK: Your Rights, Preparation, and Getting Help
Understanding Power Cuts in the UK A power cut – sometimes called a power outage or blackout – happens when electricity supply is interrupted, leaving homes or businesses without power. In the UK, power cuts can be caused by a range of factors. Bad weather, such as storms, high winds, or heavy snow, often damages…
How to Complain to the Energy Ombudsman and Get Your Issue Resolved
What is the Energy Ombudsman? What is the Energy Ombudsman? The Energy Ombudsman is an independent, impartial service set up to help resolve disputes between energy customers and their gas or electricity companies. If you have a problem with your energy supplier – such as a disagreement about your bill, poor customer service, or issues…
Metro Prepaid Meters: Your Rights, Problems and Solutions
Understanding Metro Prepaid Meters Understanding Metro Prepaid Meters Metro prepaid meters are a type of pay-as-you-go system for gas and electricity, commonly used in homes across the UK. Unlike standard credit meters, which bill you monthly or quarterly for the energy you use, prepaid meters require you to pay for your energy in advance. You…
Your energy supplier has gone bust
What it means when your energy supplier goes bust When your energy supplier goes bust, it means the company has stopped trading – usually because it’s gone bankrupt or can no longer meet its financial obligations. This can sound alarming, but it’s a situation that’s been planned for by both the government and the energy…
How to Complain to Your Energy Supplier and Resolve Problems
Introduction to Complaining About Your Energy Supplier If you’re experiencing issues with your gas or electricity supplier – such as incorrect bills, unexpected price increases, poor customer service, or problems switching providers – you have the right to complain and seek a resolution. Complaints can also cover issues like delays in setting up your account,…
