Category: Gas and Electric
Petrol Vouchers in the UK: Who Qualifies, How to Apply, and Use
What Are Petrol Vouchers? Petrol vouchers are a type of financial support designed to help individuals and families manage the rising cost of fuel in the UK. These vouchers can be used to pay for petrol or diesel at participating petrol stations, reducing the burden of travel expenses for those who may be struggling with…
Power Cuts in the UK: Your Rights, Preparation, and Getting Help
Understanding Power Cuts in the UK A power cut – sometimes called a power outage or blackout – happens when electricity supply is interrupted, leaving homes or businesses without power. In the UK, power cuts can be caused by a range of factors. Bad weather, such as storms, high winds, or heavy snow, often damages…
How to Complain to the Energy Ombudsman and Get Your Issue Resolved
What is the Energy Ombudsman? What is the Energy Ombudsman? The Energy Ombudsman is an independent, impartial service set up to help resolve disputes between energy customers and their gas or electricity companies. If you have a problem with your energy supplier – such as a disagreement about your bill, poor customer service, or issues…
Metro Prepaid Meters: Your Rights, Problems and Solutions
Understanding Metro Prepaid Meters Understanding Metro Prepaid Meters Metro prepaid meters are a type of pay-as-you-go system for gas and electricity, commonly used in homes across the UK. Unlike standard credit meters, which bill you monthly or quarterly for the energy you use, prepaid meters require you to pay for your energy in advance. You…
Your energy supplier has gone bust
What it means when your energy supplier goes bust When your energy supplier goes bust, it means the company has stopped trading – usually because it’s gone bankrupt or can no longer meet its financial obligations. This can sound alarming, but it’s a situation that’s been planned for by both the government and the energy…
How to Complain to Your Energy Supplier and Resolve Problems
Introduction to Complaining About Your Energy Supplier If you’re experiencing issues with your gas or electricity supplier – such as incorrect bills, unexpected price increases, poor customer service, or problems switching providers – you have the right to complain and seek a resolution. Complaints can also cover issues like delays in setting up your account,…
How to Legally Connect Your Home to Gas or Electricity in the UK
Introduction to Connecting Your Home to Gas or Electricity When moving into a new home, getting connected to gas or electricity is one of the most important steps to ensure your property is safe, comfortable, and ready to live in. Without a proper energy supply, essential tasks like heating, cooking, and lighting become impossible. Arranging…
Your Rights and Protections If Your Home Is on a Heat Network
Understanding Heat Networks Understanding Heat Networks A heat network, sometimes called district heating, is a system that delivers heating and hot water to multiple homes or buildings from a central source. Instead of each property having its own individual boiler or electric heater, a heat network uses insulated pipes to carry hot water or steam…
Your Rights and How to Switch Gas and Electricity Suppliers in the UK
Understanding Your Rights When Choosing Gas and Electricity Suppliers Understanding Your Rights When Choosing Gas and Electricity Suppliers When choosing a gas or electricity supplier in the UK, it’s important to understand your rights as a consumer. Knowing what protections are in place can help you make confident decisions, avoid unfair treatment, and ensure you…
How to Check if Your Business Qualifies as a Microbusiness in the UK
What is a microbusiness? A microbusiness, as defined under UK energy regulations, is a small business that meets certain criteria related to employee numbers, turnover, or energy usage. According to Ofgem’s guidance on microbusiness definition under UK energy regulations, your business is considered a microbusiness if it meets any one of the following conditions: This…
