Category: Gas and Electric
What to Do If You Can’t Afford to Top Up Your Prepayment Meter
Understanding Prepayment Meters and Your Rights A prepayment meter is a type of energy meter that requires you to pay for your gas or electricity before you use it. You top up your meter using a key, card, or app, adding credit that allows you to access energy as you need it. These meters are…
Your energy supplier has put its prices up
Understanding Your Energy Price Increase When your energy supplier puts its prices up, it means the amount you pay for your gas or electricity will increase. This can affect your monthly direct debit, prepayment meter costs, or the bill you receive after using energy. Understanding why prices change and how you’re protected can help you…
Problems with Your Energy Bill: Legal Overview
Understanding Common Problems with Your Energy Bill When you receive a gas or electricity bill, it’s important to check it carefully for any mistakes or unexpected charges. Some of the most common problems people face include incorrect charges, bills based on estimated meter readings rather than actual usage, and sudden increases in the amount owed.…
Rebel Energy: Compare Tariffs, Switch Suppliers, Know Your Rights
Introduction to Rebel Energy Introduction to Rebel Energy Rebel Energy is a UK-based energy supplier offering both gas and electricity services to households and businesses. Established with the goal of providing fair, transparent, and environmentally conscious energy, Rebel Energy aims to challenge traditional practices within the energy sector. The company focuses on making energy more…
How to Get Extra Support from Your Energy Supplier in the UK
Introduction to Extra Support from Your Energy Supplier Many people across the UK find it difficult to keep up with their gas and electricity bills, especially when circumstances change unexpectedly – such as losing a job, dealing with illness, or facing rising energy costs. If you’re struggling to pay, you’re not alone, and there are…
How to Check and Confirm Who Supplies Your Gas or Electricity
Understanding Changes to Your Energy Supply When your energy supplier changes, it can feel confusing or even worrying – especially if you didn’t ask for the change yourself. There are a few common reasons why your gas or electricity supplier might switch to a different company: 1. Your supplier goes out of business: If your…
Problems with Your Energy Supply or Supplier: Legal Overview
Understanding Problems with Your Energy Supply or Supplier When you have a problem with your energy supply or supplier, it can be stressful and confusing. Common issues include mistakes on your bills, unexpected power cuts or interruptions to your gas or electricity, and difficulties getting help or clear answers from your energy company’s customer service…
ScottishPower: A Simple Guide to UK Tariffs, Contracts and Switching
Introduction to ScottishPower Introduction to ScottishPower ScottishPower is one of the UK’s leading energy suppliers, providing millions of homes and businesses with gas and electricity. As part of the wider Iberdrola Group, a global leader in renewable energy, ScottishPower has a significant presence in the UK energy market. The company was originally established in 1990,…
Financial Help With Energy Bills If You Use Oil, Wood, or LPG
Introduction to Help with Bills for Alternative Fuel Users Many households across the UK rely on alternative fuels – such as oil, coal, wood, or liquefied petroleum gas (LPG) – to heat their homes and cook, rather than using mains gas or electricity. This is especially common in rural areas, where properties may not be…
How to Recognise and Challenge Discrimination by Energy Suppliers
Understanding Discrimination by Energy Suppliers Understanding Discrimination by Energy Suppliers Discrimination by energy suppliers happens when you are treated unfairly or less favourably because of who you are, rather than your circumstances as a customer. In the UK, it is illegal for gas and electricity companies to discriminate against you based on certain personal characteristics.…
