Category: Letter Templates – Consumer Law
How to Write a Complaint Letter for Poor Quality Work
Understanding Your Rights When Work Is Poor Quality When you pay a trader to carry out work – whether it’s building, decorating, plumbing, or any other service – you have clear rights under UK consumer law. Understanding these rights is the first step to resolving problems if the work isn’t up to standard. What Are…
How to End a Contract for Poor Work and Lost Trust
Understanding When to End a Contract Due to Poor Work When you hire a service provider – such as a builder, decorator, or repair company – you expect the work to meet reasonable standards. Poor work can include incomplete jobs, careless workmanship, use of substandard materials, or failing to follow agreed plans. Sometimes, a pattern…
How to Write a Time of the Essence Letter for Services
What Does “Time of the Essence” Mean in Service Agreements? When a service agreement states that "time is of the essence," it means that meeting the specified deadlines is a fundamental part of the contract. In UK contract law, this phrase gives legal weight to the agreed timescales – if the service provider fails to…
How to Write a Letter to Cancel a Service Bought Remotely
Understanding Your Rights to Cancel a Service When you arrange a service online, over the phone, or by mail order, you benefit from strong consumer protections under UK law. The Consumer Contracts Regulations 2013 give you the right to cancel most services within a set period, sometimes called the "cooling-off period". Understanding these rights is…
How to Complain About Faulty Goods Supplied with a Service
Understanding Your Rights When Faulty Goods Are Supplied with a Service Understanding Your Rights When Faulty Goods Are Supplied with a Service When you pay for a service in the UK – such as having a kitchen fitted, a car repaired, or a boiler installed – it’s common for goods or parts to be provided…
How to Cancel Goods or Services Bought at Home or in Public
Understanding Your Rights When Cancelling Purchases Made at Home or in Public Places When you buy goods or services at home – such as from a doorstep seller – or in public places like exhibitions, fairs, or even on the street, you are protected by specific consumer laws in the UK. These rules are designed…
How to Complain About Misdescribed Goods Bought Privately
Understanding Misdescribed Goods and Your Rights Understanding Misdescribed Goods and Your Rights When you buy goods – whether it’s a car or another item – from a private seller, you expect them to match the description given at the time of sale. Goods are considered misdescribed if they do not match the details provided in…
Sample Letter to Cancel or Return Goods Bought Online
Understanding Your Rights to Cancel or Return Goods Understanding Your Rights to Cancel or Return Goods When you buy goods online, over the phone, or by mail order, you have strong legal protections under UK consumer law. These rights are designed to give you confidence when shopping remotely, where you can’t inspect products in person…
How to Write a Letter Making Time of the Essence for Goods
Understanding ‘Time of the Essence’ in UK Consumer Law Understanding ‘Time of the Essence’ in UK Consumer Law When you enter into a contract for goods or services, both you and the supplier agree to certain terms, including when the goods should be delivered or the service completed. The phrase ‘time of the essence’ is…
How to Write a Letter to Join the Unsecured Creditors List
Understanding Unsecured Creditors and Their Importance Understanding Unsecured Creditors and Their Importance When a company in the UK faces insolvency or bankruptcy, its debts are handled according to strict legal rules. As a creditor, it’s crucial to understand your position – especially if you are an unsecured creditor – because this determines your chances of…
