Category: Letter Templates – Consumer Law
How to Write a Complaint Letter for Poor Quality Work
Understanding Your Rights When Work Is Poor Quality When you pay a trader to carry out work – whether it’s building, decorating, plumbing, or any other service – you have clear rights under UK consumer law. Understanding these rights is the first step to resolving problems if the work isn’t up to standard. What Are…
How to End a Contract for Poor Work and Lost Trust
Understanding When to End a Contract Due to Poor Work When you hire a service provider – such as a builder, decorator, or repair company – you expect the work to meet reasonable standards. Poor work can include incomplete jobs, careless workmanship, use of substandard materials, or failing to follow agreed plans. Sometimes, a pattern…
How to Write a Time of the Essence Letter for Services
What Does “Time of the Essence” Mean in Service Agreements? When a service agreement states that "time is of the essence," it means that meeting the specified deadlines is a fundamental part of the contract. In UK contract law, this phrase gives legal weight to the agreed timescales – if the service provider fails to…
How to Write a Letter to Repay Energy Bill Debt
Understanding Your Energy Debt Understanding Your Energy Debt Energy debt occurs when you owe money to your gas or electricity supplier for bills that haven’t been paid in full and on time. This can build up for a number of reasons, such as missing payments, receiving estimated bills that are lower than your actual usage,…
How to Write a Letter Claiming Damages for Misrepresentation
Understanding Misrepresentation of Goods and Services Understanding Misrepresentation of Goods and Services Misrepresentation occurs when goods or services are described in a way that is false, misleading, or inaccurate, leading you to make a purchase you might not have made otherwise. In the context of consumer law, this means the seller has provided information –…
“To Whom It May Concern” Letter Template
Introduction to “To Whom It May Concern” Letters A “To Whom It May Concern” letter is a formal document used when you need to address an organisation or individual, but do not have a specific contact name. In the context of consumer issues, these letters are especially helpful for communicating with businesses about problems such…
How to Write a Complaint Letter for Energy Mis-Selling
Understanding Energy Mis-Selling Understanding Energy Mis-Selling Energy mis-selling happens when a gas or electricity supplier, or one of their agents, uses misleading or high-pressure tactics to persuade you to sign up for a contract. This can include providing false information, not explaining important details, or encouraging you to switch to a tariff that isn’t right…
How to Write a Complaint Letter for a Delayed Service
Understanding Your Rights When a Service Is Delayed When you pay for a service in the UK, you have clear rights under the Consumer Rights Act 2015. This law states that services must be carried out with reasonable care and skill, and within a reasonable time if no specific timeframe was agreed. If a service…
Letter Templates – Cancelling Goods or Services
Introduction to Cancelling Goods or Services When you decide to cancel goods or services you’ve purchased, it’s important to do so formally and in writing. This helps protect your consumer rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. A clear written cancellation creates a record of your…
How to Complain About an Unauthorised Energy Transfer
Understanding Unauthorised Transfers of Energy Accounts Understanding Unauthorised Transfers of Energy Accounts An unauthorised transfer of an energy account happens when your gas or electricity supply is switched to a different supplier without your explicit permission. This is sometimes called an “erroneous transfer.” It can be unsettling and may cause confusion or disruption to your…
