Category: Letter Templates – Consumer Law
How to Write a Complaint Letter to Your Energy Supplier
Introduction to Complaining to Your Energy Supplier When you rely on your energy supplier for essential services like gas and electricity, it’s important to expect fair treatment and reliable support. Sometimes, things go wrong – perhaps you’ve experienced incorrect bills, unexpected price hikes, poor customer service, frequent power cuts, or delays in fixing supply issues.…
How to Write an Effective Complaint Letter for Poor Service
Introduction to Complaining About Poor Service When you pay for a service in the UK – such as repairs, cleaning, or professional advice – you have legal rights under the Consumer Rights Act 2015. This law states that services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable…
Letter Templates – Gas and Electric Issues
Introduction to Gas and Electric Issue Letters Gas and electricity issues are among the most common problems faced by UK consumers. These can include incorrect or confusing bills, unexpected price increases, service interruptions, and disputes over contracts or meter readings. When these problems arise, it’s important to communicate clearly and keep a formal record of…
How to Switch Energy Supplier with a Prepayment Meter
Understanding Prepayment Meters and Switching Energy Suppliers Understanding Prepayment Meters and Switching Energy Suppliers A prepayment meter is a type of gas or electricity meter that requires you to pay for your energy before you use it. Instead of receiving a monthly or quarterly bill, you top up your meter using a key, card, or…
How to Write a Complaint Letter for Missing Phone Cashback
Understanding Your Cashback Complaint When you sign up for a phone contract or buy a handset, you might be offered a cashback deal. Cashback offers are incentives where the phone company promises to pay you back a set amount of money after you meet certain conditions, such as submitting a claim or staying with the…
Letter Templates – Problems with Goods or Services
Introduction to Letter Templates for Problems with Goods or Services When you buy goods or services in the UK, you have clear legal rights if things go wrong. This page is designed to help you raise issues with businesses by providing straightforward letter templates you can use to explain your problem and request a fair…
How to Complain About Non-Delivery or Late Delivery
Understanding Your Rights for Non-Delivery or Late Delivery Understanding Your Rights for Non-Delivery or Late Delivery When you buy goods or services, you expect them to arrive on time and as agreed. Non-delivery means your order never arrives at all, while late delivery refers to goods or services that turn up after the agreed date…
Letter Templates – Problems with Holidays
Introduction to Holiday Problems and Letter Templates Going on holiday should be a relaxing and enjoyable experience, but sometimes things don’t go as planned. Common holiday problems include cancelled bookings, delayed flights, or poor service at your accommodation. When these issues arise, it’s important to know your rights and to communicate clearly with the company…
How to Write an Effective Complaint Letter for Faulty Goods
Understanding Your Rights When Goods Are Faulty When you buy goods in the UK, you are protected by the Consumer Rights Act 2015. This law ensures that any item you purchase must be of satisfactory quality, fit for its intended purpose, and match its description. If your goods turn out to be faulty, not as…
Letter Templates – Problems with Services
Introduction to Problems with Services When you pay for a service in the UK – such as repairs, cleaning, or professional work – you expect it to be carried out with reasonable care and skill. Unfortunately, problems can arise, including poor workmanship, delays, or services that don’t match what was promised. If you find yourself…
