Category: Letter Templates – Consumer Law
“To Whom It May Concern” Letter Template
Introduction to “To Whom It May Concern” Letters A “To Whom It May Concern” letter is a formal document used when you need to address an organisation or individual, but do not have a specific contact name. In the context of consumer issues, these letters are especially helpful for communicating with businesses about problems such…
How to Write a Complaint Letter for Energy Mis-Selling
Understanding Energy Mis-Selling Understanding Energy Mis-Selling Energy mis-selling happens when a gas or electricity supplier, or one of their agents, uses misleading or high-pressure tactics to persuade you to sign up for a contract. This can include providing false information, not explaining important details, or encouraging you to switch to a tariff that isn’t right…
How to Write a Complaint Letter for a Delayed Service
Understanding Your Rights When a Service Is Delayed When you pay for a service in the UK, you have clear rights under the Consumer Rights Act 2015. This law states that services must be carried out with reasonable care and skill, and within a reasonable time if no specific timeframe was agreed. If a service…
Letter Templates – Cancelling Goods or Services
Introduction to Cancelling Goods or Services When you decide to cancel goods or services you’ve purchased, it’s important to do so formally and in writing. This helps protect your consumer rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. A clear written cancellation creates a record of your…
How to Complain About an Unauthorised Energy Transfer
Understanding Unauthorised Transfers of Energy Accounts Understanding Unauthorised Transfers of Energy Accounts An unauthorised transfer of an energy account happens when your gas or electricity supply is switched to a different supplier without your explicit permission. This is sometimes called an “erroneous transfer.” It can be unsettling and may cause confusion or disruption to your…
How to Write a Complaint Letter About Your Bill
Introduction to Complaining About Your Phone, TV or Internet Bill When you receive a phone, TV, or internet bill that doesn’t seem right, it’s important to know you have the right to challenge it. Common reasons for complaining include being charged for services you didn’t use, unexpected fees or price increases, mistakes in your bill,…
Letter Templates – Credit Issues
Introduction to Credit Letter Templates When dealing with credit issues, knowing how to communicate clearly with lenders or credit providers can make a significant difference. Credit letter templates are practical tools designed to help UK consumers express their concerns, request information, or challenge unfair practices in line with UK consumer law. Whether you need to…
How to Write a Complaint Letter to Your Energy Supplier
Introduction to Complaining to Your Energy Supplier When you rely on your energy supplier for essential services like gas and electricity, it’s important to expect fair treatment and reliable support. Sometimes, things go wrong – perhaps you’ve experienced incorrect bills, unexpected price hikes, poor customer service, frequent power cuts, or delays in fixing supply issues.…
How to Write an Effective Complaint Letter for Poor Service
Introduction to Complaining About Poor Service When you pay for a service in the UK – such as repairs, cleaning, or professional advice – you have legal rights under the Consumer Rights Act 2015. This law states that services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable…
