Category: Consumer
“Consumer” legal articles cover everyday issues that affect people when they buy things or deal with businesses. They explain your rights as a consumer, like what happens if you buy something that breaks or if a company doesn’t deliver what they promised. These articles also talk about common problems like misleading ads or scams. Whether it’s understanding contracts, sorting out disagreements, or knowing your rights under consumer protection laws, these articles give you the info you need to make smart choices and stand up for yourself when you’re shopping or dealing with companies.
How to Write a Complaint Letter for Poor Quality Work
Understanding Your Rights When Work Is Poor Quality When you pay a trader to carry out work – whether it’s building, decorating, plumbing, or any other service – you have clear rights under UK consumer law. Understanding these rights is the first step to resolving problems if the work isn’t up to standard. What Are…
Disputing Phone, Internet or TV Bills: Legal Overview
Understanding Your Rights When Disputing a Phone, Internet or TV Bill When you receive a phone, internet, or TV bill, you have clear rights under UK consumer law. Providers must bill you accurately and fairly, following rules set out by Ofcom and the Consumer Rights Act 2015. If you spot a mistake – such as…
DPD Delivered My Parcel to the Wrong Address: Your Rights
Understanding Your Situation When DPD Delivers to the Wrong Address When DPD delivers your parcel to the wrong address, it means your package has been left at a location that is not the delivery address you specified – often with a neighbour, a nearby property, or sometimes even at a completely unrelated location. This can…
How to End a Contract for Poor Work and Lost Trust
Understanding When to End a Contract Due to Poor Work When you hire a service provider – such as a builder, decorator, or repair company – you expect the work to meet reasonable standards. Poor work can include incomplete jobs, careless workmanship, use of substandard materials, or failing to follow agreed plans. Sometimes, a pattern…
What to Do If You Can’t Pay Your Phone, Internet or TV Bill
Understanding Your Rights When You Can’t Pay Your Phone, Internet or TV Bill When you’re struggling to pay your phone, internet or TV bill, it’s important to know that you have rights and protections under UK law. Service providers must treat customers facing payment difficulties fairly, and there are rules in place to help prevent…
Event Ticket Law in the UK: An Overview
Understanding Your Rights When Buying Event Tickets When you buy tickets for events like concerts, sports matches, or theatre performances in the UK, you have important rights as a consumer. These rights are protected by laws such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These rules ensure you’re treated fairly…
How to Write a Time of the Essence Letter for Services
What Does “Time of the Essence” Mean in Service Agreements? When a service agreement states that "time is of the essence," it means that meeting the specified deadlines is a fundamental part of the contract. In UK contract law, this phrase gives legal weight to the agreed timescales – if the service provider fails to…
Managing Call Costs: Your UK Legal Guide
Understanding Your Phone, Internet, and TV Bills Understanding your bills for phone, internet, and TV services is the first step to managing your call costs effectively. Each bill should clearly break down the charges, including your monthly subscription, any extra usage (such as calls outside your allowance or pay-per-view TV), and one-off fees like installation…
What Happens If a Shop Advertises the Wrong Price?
Understanding Pricing Errors in Advertisements When a product or service is advertised at the wrong price, it usually means there has been a mistake – such as a typo, a technical error, or a misprint – resulting in the price shown being lower or higher than intended. These pricing errors can occur anywhere: on shop…
0113 Nuisance Calls: How to Stop and Report Unwanted Calls
What Are 0113 Nuisance Calls? Receiving nuisance calls from 0113 numbers can be frustrating and disruptive. The 0113 area code is assigned to Leeds, but when it comes to nuisance calls, these numbers are often used by callers from anywhere – not just Leeds. Understanding what counts as a nuisance call, the types you might…
