Category: Consumer
“Consumer” legal articles cover everyday issues that affect people when they buy things or deal with businesses. They explain your rights as a consumer, like what happens if you buy something that breaks or if a company doesn’t deliver what they promised. These articles also talk about common problems like misleading ads or scams. Whether it’s understanding contracts, sorting out disagreements, or knowing your rights under consumer protection laws, these articles give you the info you need to make smart choices and stand up for yourself when you’re shopping or dealing with companies.
Phone, Internet & TV Service Law in the UK
Understanding Your Phone, Internet & TV Service Rights When you use phone, internet, and TV services in the UK, you are protected by a range of consumer rights set out in laws such as the Consumer Rights Act 2015. These rights ensure you receive services that are delivered with reasonable care and skill, match their…
How to Stop and Report 0345 Nuisance Calls in the UK
Understanding 0345 Numbers and Nuisance Calls Understanding 0345 Numbers and Nuisance Calls 0345 numbers are a type of non-geographic phone number in the UK. Unlike traditional landline numbers, 0345 numbers aren’t tied to a specific location. They are often used by businesses, government departments, banks, and customer service lines because they allow organisations to have…
Understanding Post Collection and Delivery Times UK
Introduction to Post Collection and Delivery Times Postal collection and delivery services play a vital role in everyday life across the UK, connecting people and businesses through the reliable movement of letters and parcels. Whether you are sending important documents, receiving online purchases, or waiting for personal correspondence, knowing when to expect your post is…
Post and Mail Law
Introduction to Buying and Selling by Post in the UK Buying and selling goods and services by post is a common way to shop in the UK, whether you’re ordering online, responding to a catalogue, or sending items through the mail. While this method offers convenience and access to a wide range of products, it…
How to Block and Report Nuisance Calls in the UK
Understanding Nuisance Calls in the UK Nuisance calls are unwanted phone calls that disrupt your day, invade your privacy, and can sometimes put you at risk of scams or fraud. In the UK, nuisance calls typically fall into three main categories: Many UK residents experience these types of calls, whether it’s a recorded message about…
How to Stop Junk Mail: Your Rights and Practical Steps
Understanding Junk Mail and Your Rights Junk mail, also known as unsolicited or direct marketing mail, refers to promotional materials, advertisements, or leaflets sent to your address without your request. While some people find these offers useful, for many, junk mail can quickly become a nuisance – cluttering your letterbox, wasting paper, and sometimes even…
Refunds and Compensation on Purchases
Understanding Your Consumer Rights on Refunds and Compensation When you buy goods or services in the UK, you are protected by key laws such as the Consumer Rights Act 2015. This legislation gives you clear rights if something you purchase turns out to be faulty, damaged, or not as described. In these situations, you may…
When Is Prank Calling Illegal? UK Laws and Your Rights
Understanding Prank Calling Understanding Prank Calling Prank calling is when someone makes a telephone call with the intention of playing a joke, tricking, or misleading the person who answers. These calls can range from harmless jokes to more serious actions that cause distress or fear. Prank calls are often made anonymously, and the caller may…
Unwanted Parcels in the UK: Your Rights and What to Do
Understanding Unwanted Parcels Receiving an unwanted parcel can be confusing and sometimes worrying. An unwanted parcel is any package or item that arrives at your address which you did not order, ask for, or expect. This could include goods addressed to you or someone else at your home, and sometimes even items with no clear…
Bundle Switching: Save Money on UK Phone, Internet and TV
Understanding Bundle Switching in the UK Switching your phone, internet, and TV services – often referred to as "bundle switching" – means moving from one provider or package to another that combines these services. Many UK households opt for bundled deals because they offer the convenience of a single bill and often come with cost…
