Category: Consumer
“Consumer” legal articles cover everyday issues that affect people when they buy things or deal with businesses. They explain your rights as a consumer, like what happens if you buy something that breaks or if a company doesn’t deliver what they promised. These articles also talk about common problems like misleading ads or scams. Whether it’s understanding contracts, sorting out disagreements, or knowing your rights under consumer protection laws, these articles give you the info you need to make smart choices and stand up for yourself when you’re shopping or dealing with companies.
How to Get Extra Support from Your Energy Supplier in the UK
Introduction to Extra Support from Your Energy Supplier Many people across the UK find it difficult to keep up with their gas and electricity bills, especially when circumstances change unexpectedly – such as losing a job, dealing with illness, or facing rising energy costs. If you’re struggling to pay, you’re not alone, and there are…
How to Check and Confirm Who Supplies Your Gas or Electricity
Understanding Changes to Your Energy Supply When your energy supplier changes, it can feel confusing or even worrying – especially if you didn’t ask for the change yourself. There are a few common reasons why your gas or electricity supplier might switch to a different company: 1. Your supplier goes out of business: If your…
Problems with Your Energy Supply or Supplier: Legal Overview
Understanding Problems with Your Energy Supply or Supplier When you have a problem with your energy supply or supplier, it can be stressful and confusing. Common issues include mistakes on your bills, unexpected power cuts or interruptions to your gas or electricity, and difficulties getting help or clear answers from your energy company’s customer service…
ScottishPower: A Simple Guide to UK Tariffs, Contracts and Switching
Introduction to ScottishPower Introduction to ScottishPower ScottishPower is one of the UK’s leading energy suppliers, providing millions of homes and businesses with gas and electricity. As part of the wider Iberdrola Group, a global leader in renewable energy, ScottishPower has a significant presence in the UK energy market. The company was originally established in 1990,…
Financial Help With Energy Bills If You Use Oil, Wood, or LPG
Introduction to Help with Bills for Alternative Fuel Users Many households across the UK rely on alternative fuels – such as oil, coal, wood, or liquefied petroleum gas (LPG) – to heat their homes and cook, rather than using mains gas or electricity. This is especially common in rural areas, where properties may not be…
How to Recognise and Challenge Discrimination by Energy Suppliers
Understanding Discrimination by Energy Suppliers Understanding Discrimination by Energy Suppliers Discrimination by energy suppliers happens when you are treated unfairly or less favourably because of who you are, rather than your circumstances as a customer. In the UK, it is illegal for gas and electricity companies to discriminate against you based on certain personal characteristics.…
So Energy: Your Rights, Tariffs, and How to Switch or Save Money
Introduction to So Energy Introduction to So Energy So Energy is a UK-based gas and electricity supplier known for its focus on simplicity, transparency, and renewable energy. Established in 2015, So Energy entered the market with the aim of offering straightforward tariffs and excellent customer service, positioning itself as a challenger to the larger, more…
How to Stop Your Energy Supplier Installing a Prepayment Meter
Understanding Prepayment Meters A prepayment meter is a type of energy meter that requires you to pay for your gas or electricity before you use it. Instead of receiving a bill at the end of the month or quarter, you top up your meter with credit – usually by using a key, card, or mobile…
How to Claim Compensation for Power Cuts: Your Rights Explained
Understanding Your Right to Compensation for Power Cuts A power cut, also known as a power outage, happens when your electricity supply is unexpectedly interrupted. In the UK, power cuts are usually caused by severe weather (such as storms or high winds), damage to power lines, equipment failure, or planned maintenance work by your energy…
Tru Energy: Your Consumer Rights, Fair Pricing and How to Switch
Introduction to Tru Energy and Your Consumer Rights Introduction to Tru Energy and Your Consumer Rights Tru Energy is a UK-based energy supplier, offering gas and electricity services to households and businesses. Like all regulated suppliers in the UK, Tru Energy must follow strict rules designed to protect consumers, ensuring fair treatment throughout your relationship…
