Category: Consumer
“Consumer” legal articles cover everyday issues that affect people when they buy things or deal with businesses. They explain your rights as a consumer, like what happens if you buy something that breaks or if a company doesn’t deliver what they promised. These articles also talk about common problems like misleading ads or scams. Whether it’s understanding contracts, sorting out disagreements, or knowing your rights under consumer protection laws, these articles give you the info you need to make smart choices and stand up for yourself when you’re shopping or dealing with companies.
How to Claim Compensation for Power Cuts: Your Rights Explained
Understanding Your Right to Compensation for Power Cuts A power cut, also known as a power outage, happens when your electricity supply is unexpectedly interrupted. In the UK, power cuts are usually caused by severe weather (such as storms or high winds), damage to power lines, equipment failure, or planned maintenance work by your energy…
Tru Energy: Your Consumer Rights, Fair Pricing and How to Switch
Introduction to Tru Energy and Your Consumer Rights Introduction to Tru Energy and Your Consumer Rights Tru Energy is a UK-based energy supplier, offering gas and electricity services to households and businesses. Like all regulated suppliers in the UK, Tru Energy must follow strict rules designed to protect consumers, ensuring fair treatment throughout your relationship…
Help If You’re Struggling to Pay Your Energy Bills in the UK
Understanding Your Situation When you’re struggling to pay your energy bills, recognising the problem early is the first and most important step. Common signs that you might be finding it difficult include falling behind on payments, receiving reminders or warning letters from your supplier, or needing to choose between paying for energy and other essentials…
What to Do If Your Energy Supplier Was Switched Without Consent
Understanding an Unauthorised Energy Supplier Switch When your energy supplier is changed without your knowledge or agreement, this is known as an unauthorised switch. In simple terms, it means your gas or electricity account has been moved to a different supplier without your explicit consent. This can be unsettling and may leave you worried about…
Utilita Energy: Compare Tariffs, Switching Rights and Key Features
Introduction to Utilita Energy Utilita Energy is a well-known gas and electricity supplier serving households across the UK. Established in 2003, Utilita has grown to become a prominent player in the energy market, particularly recognised for its commitment to affordable and accessible energy for all. Unlike many traditional suppliers, Utilita has carved out a distinct…
Help With Heat Network Bills: Your Rights, Support and Next Steps
Understanding Heat Networks and Your Bills A heat network is a system that supplies heating and hot water from a central source to multiple homes, flats, or buildings. Instead of each property having its own boiler or water heater, the heat is generated at a central location and distributed through insulated pipes. This can make…
What to Do If Your Energy Supplier Threatens Disconnection in the UK
Understanding Your Energy Supply Disconnection When your energy supplier tells you that your gas or electricity supply is at risk of being disconnected, it means they are considering cutting off your power – usually because of unpaid bills or unresolved issues with your account. Disconnection can have a serious impact on your daily life, so…
Utility Warehouse: Compare Tariffs, Contracts and Consumer Rights UK
Introduction to Utility Warehouse Utility Warehouse is a well-known UK energy supplier offering a range of essential home services, including both gas and electricity. Unlike some providers that focus solely on energy, Utility Warehouse allows customers to bundle multiple services, such as broadband and mobile, alongside their energy supply. This approach can make managing your…
Petrol Vouchers in the UK: Who Qualifies, How to Apply, and Use
What Are Petrol Vouchers? Petrol vouchers are a type of financial support designed to help individuals and families manage the rising cost of fuel in the UK. These vouchers can be used to pay for petrol or diesel at participating petrol stations, reducing the burden of travel expenses for those who may be struggling with…
Power Cuts in the UK: Your Rights, Preparation, and Getting Help
Understanding Power Cuts in the UK A power cut – sometimes called a power outage or blackout – happens when electricity supply is interrupted, leaving homes or businesses without power. In the UK, power cuts can be caused by a range of factors. Bad weather, such as storms, high winds, or heavy snow, often damages…
