Category: Consumer
“Consumer” legal articles cover everyday issues that affect people when they buy things or deal with businesses. They explain your rights as a consumer, like what happens if you buy something that breaks or if a company doesn’t deliver what they promised. These articles also talk about common problems like misleading ads or scams. Whether it’s understanding contracts, sorting out disagreements, or knowing your rights under consumer protection laws, these articles give you the info you need to make smart choices and stand up for yourself when you’re shopping or dealing with companies.
Water Services and Rights
Introduction to Water Services and Consumer Rights Water services in the UK are provided by regional water companies, each responsible for supplying clean water to homes and businesses and managing wastewater. These companies must meet strict quality, safety, and customer service standards set by law. As a water consumer, you have important rights – such…
What to Do If You Think You’ve Bought Stolen Goods
Understanding Stolen Goods and Your Rights When you buy something – whether it’s a mobile phone, bicycle, or designer handbag – you expect it to be legitimately owned and sold. However, sometimes people unknowingly purchase items that have been stolen. Understanding what counts as stolen goods, your legal position, and how to respond is essential…
Airline-Specific Guidance: UK Legal Overview
Introduction to Airline-Specific Guidance When your flight is cancelled, you have certain rights as a passenger under UK law. The main rules are set out in UK Regulation EC 261/2004, which requires airlines to provide care, assistance, and sometimes compensation if your flight is cancelled or significantly delayed. However, while these basic rights apply to…
Complaints About Your Water Supply: Legal Overview
Understanding Your Water Supply and Your Rights Your water supply is the water delivered to your home for daily use, such as drinking, washing, and cooking. As a consumer in the UK, you have a legal right to expect your water company to provide a safe and reliable service. This includes meeting standards set by…
Mis-Sold Mortgage in the UK? Know Your Rights and Next Steps
What Is a Mis-Sold Mortgage? A mis-sold mortgage in the UK occurs when a lender or mortgage broker fails to provide you with the right advice, information, or product for your circumstances. This means you may have ended up with a mortgage that wasn’t suitable for your needs, or you weren’t given all the facts…
Your Rights to Flight Cancellation Compensation Explained
Understanding Flight Cancellation Compensation When your flight is cancelled, you may be entitled to flight cancellation compensation under UK law. This compensation is designed to protect passengers from the inconvenience and disruption caused by last-minute changes to travel plans. Understanding your rights can help you claim what you’re owed and ensure airlines meet their obligations.…
Paying Your Water Bill: Legal Overview for the UK
Understanding Your Water Bill Your water bill covers the cost of providing clean water to your home, as well as removing and treating wastewater (known as sewerage services). It typically includes charges for water supply, sewerage, and sometimes additional services, depending on your location and provider. How Water Charges Are Calculated In the UK, water…
0113 Nuisance Calls: How to Stop and Report Unwanted Calls
What Are 0113 Nuisance Calls? Receiving nuisance calls from 0113 numbers can be frustrating and disruptive. The 0113 area code is assigned to Leeds, but when it comes to nuisance calls, these numbers are often used by callers from anywhere – not just Leeds. Understanding what counts as a nuisance call, the types you might…
How to Resolve Problems with Apps, Software or Downloads
Understanding Your Rights with Apps, Software and Downloads When you buy or download an app, software, or other digital product in the UK, you have clear rights under consumer law. These rights apply whether you access the product through your computer, smartphone, tablet, or via phone, internet and TV services. Understanding these protections can help…
How to Stop and Report 0116 Nuisance Calls in the UK
Introduction to 0116 Nuisance Calls Receiving unwanted calls from 0116 numbers can be disruptive and concerning. These are known as 0116 nuisance calls, and they typically originate from the Leicester area code in the UK. While many calls from 0116 numbers are legitimate, nuisance calls using this code are increasingly common and can cause significant…
