Category: Refunds and Compensation on Purchases
Problems with Services: Legal Overview
Understanding Your Rights When a Service Goes Wrong When you pay for a service in the UK – such as home repairs, hairdressing, or cleaning – you are protected by the Consumer Rights Act 2015. This law sets out clear standards that all service providers must meet. If something goes wrong, knowing your rights can…
How to Spot, Report and Get a Refund for Fake Goods
Understanding Fake and Counterfeit Goods Fake and counterfeit goods are products made to look like genuine branded items but are actually unauthorised copies. These items are often sold as authentic, but they are produced without the brand owner’s permission and usually do not meet the same quality or safety standards. In simple terms, if a…
How to Get a Refund in the UK: Your Consumer Rights
Understanding Your Refund Rights in the UK Understanding Your Refund Rights in the UK As a consumer in the UK, you are protected by strong laws that give you clear rights to claim a refund when things go wrong with your purchases. These rights are mainly set out in the Consumer Rights Act 2015, which…
Returns and Refunds for Faulty Goods: Legal Overview
Understanding Your Rights When Goods Are Faulty When you buy goods in the UK, you are protected by the Consumer Rights Act 2015. This law states that any product you purchase must be as described, fit for its intended purpose, and of satisfactory quality. If an item turns out to be faulty – meaning it’s…
How to Get a Refund in the UK if a Company Refuses
Understanding Your Refund Rights in the UK When a company refuses to refund you, it’s important to understand your legal rights as a consumer in the UK. The law offers strong protection if you’ve bought goods that are faulty, damaged, or not as described. Knowing these rights can help you approach the company with confidence…
How Long Do You Have to Return Faulty Goods in the UK?
Understanding Your Rights When Returning Faulty Goods When you buy goods in the UK, your rights are protected by the Consumer Rights Act 2015. This law states that all products must be as described, of satisfactory quality, and fit for purpose. If something you buy turns out to be faulty or defective, you have clear…
What to Do If a Dry Cleaner Loses or Damages Your Clothes
Understanding Your Rights When Clothes Are Lost or Damaged by a Dry Cleaner Understanding Your Rights When Clothes Are Lost or Damaged by a Dry Cleaner When you use a dry cleaner, you expect your clothes to be returned in good condition. If your items are lost or damaged, UK consumer law offers you important…
What to Do If a Paid Service Is Not Completed in the UK
Understanding Your Rights When a Paid Service Is Not Completed When you pay for a service – such as having your home cleaned, your car repaired, or your garden landscaped – you expect the work to be completed as agreed. If the service provider fails to finish the job or does not deliver what was…
How to Claim Compensation When a Product Causes Damage
Understanding Your Rights When a Product Causes Damage When a product you buy causes damage to your property or belongings, your rights go beyond simply returning a faulty item. It’s important to understand the difference between a faulty product and one that actually causes additional harm. For example, a kettle that doesn’t heat up is…
How to Claim Under a Warranty or Guarantee in the UK
Understanding Warranties and Guarantees Understanding Warranties and Guarantees When you buy a product, you expect it to work as described. Warranties and guarantees are promises made by the seller or manufacturer to give you extra protection if things go wrong. They are designed to reassure you that if your purchase turns out to be faulty…
