Category: Refunds and Compensation on Purchases
Mis-Priced Items: Your Rights if Shops Refuse the Sale
Understanding Mis-Priced Items Understanding Mis-Priced Items A mis-priced item is any product that is displayed or advertised with the wrong price – usually lower than what the retailer intended. This can happen both in physical shops and online stores. For example, you might spot a television in a shop window marked at £50 instead of…
What to Do If You Think You’ve Bought Stolen Goods
Understanding Stolen Goods and Your Rights When you buy something – whether it’s a mobile phone, bicycle, or designer handbag – you expect it to be legitimately owned and sold. However, sometimes people unknowingly purchase items that have been stolen. Understanding what counts as stolen goods, your legal position, and how to respond is essential…
Mis-Sold Mortgage in the UK? Know Your Rights and Next Steps
What Is a Mis-Sold Mortgage? A mis-sold mortgage in the UK occurs when a lender or mortgage broker fails to provide you with the right advice, information, or product for your circumstances. This means you may have ended up with a mortgage that wasn’t suitable for your needs, or you weren’t given all the facts…
Problems with Purchased Goods: UK Consumer Law Overview
Understanding Your Rights When Goods Are Faulty or Not as Described When you buy goods in the UK, you are protected by strong consumer rights under laws like the Consumer Rights Act 2015 and the Sale of Goods Act 1979 – Wikipedia. These laws state that any items you purchase must be of satisfactory quality,…
How to Get a Refund for Faulty Digital Downloads UK
Understanding Your Rights for Faulty Digital Downloads Understanding Your Rights for Faulty Digital Downloads When you buy digital content – such as music, films, games, or software downloads – you expect it to work as described. However, sometimes digital downloads can be faulty. This might mean the file is corrupted and won’t open, the content…
Problems with Services: Legal Overview
Understanding Your Rights When a Service Goes Wrong When you pay for a service in the UK – such as home repairs, hairdressing, or cleaning – you are protected by the Consumer Rights Act 2015. This law sets out clear standards that all service providers must meet. If something goes wrong, knowing your rights can…
How to Spot, Report and Get a Refund for Fake Goods
Understanding Fake and Counterfeit Goods Fake and counterfeit goods are products made to look like genuine branded items but are actually unauthorised copies. These items are often sold as authentic, but they are produced without the brand owner’s permission and usually do not meet the same quality or safety standards. In simple terms, if a…
How to Get a Refund in the UK: Your Consumer Rights
Understanding Your Refund Rights in the UK Understanding Your Refund Rights in the UK As a consumer in the UK, you are protected by strong laws that give you clear rights to claim a refund when things go wrong with your purchases. These rights are mainly set out in the Consumer Rights Act 2015, which…
Returns and Refunds for Faulty Goods: Legal Overview
Understanding Your Rights When Goods Are Faulty When you buy goods in the UK, you are protected by the Consumer Rights Act 2015. This law states that any product you purchase must be as described, fit for its intended purpose, and of satisfactory quality. If an item turns out to be faulty – meaning it’s…
How to Get a Refund in the UK if a Company Refuses
Understanding Your Refund Rights in the UK When a company refuses to refund you, it’s important to understand your legal rights as a consumer in the UK. The law offers strong protection if you’ve bought goods that are faulty, damaged, or not as described. Knowing these rights can help you approach the company with confidence…
