Category: Problems with Purchased Goods
How to Claim Compensation When a Product Causes Damage
Understanding Your Rights When a Product Causes Damage When a product you buy causes damage to your property or belongings, your rights go beyond simply returning a faulty item. It’s important to understand the difference between a faulty product and one that actually causes additional harm. For example, a kettle that doesn’t heat up is…
How to Claim Under a Warranty or Guarantee in the UK
Understanding Warranties and Guarantees Understanding Warranties and Guarantees When you buy a product, you expect it to work as described. Warranties and guarantees are promises made by the seller or manufacturer to give you extra protection if things go wrong. They are designed to reassure you that if your purchase turns out to be faulty…
How to Get a Refund When You Pay by Card or PayPal
Understanding Your Rights When Paying by Card or PayPal When you pay for goods or services by credit card, debit card, or PayPal in the UK, you benefit from important legal protections if something goes wrong with your purchase. Knowing your rights can make it much easier to get your money back if the items…
How to Cancel an Online Purchase Within 14 Days UK
Understanding the 14-Day Cooling-Off Period Understanding the 14-Day Cooling-Off Period The 14-day cooling-off period is a key consumer protection in the UK, giving you the right to cancel certain purchases within 14 days of receiving your goods or entering into a contract. This rule mainly applies to purchases made online, over the phone, or by…
What to Do If a Company Stops Trading or Goes Bust
Understanding What Happens When a Company Stops Trading When a company stops trading or goes out of business in the UK, it means the business has ceased its operations and is no longer selling goods or services. This can happen in several ways: the company might have gone into administration, liquidation, or simply closed down…
What to Do If Your Online Order Hasn’t Arrived
Understanding Your Rights When Goods Haven’t Arrived When you order something online, by phone, or through the post in the UK, you have clear rights if your goods don’t arrive as expected. These rights are set out in two main pieces of legislation: the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your…
Mis-Priced Items: Your Rights if Shops Refuse the Sale
Understanding Mis-Priced Items Understanding Mis-Priced Items A mis-priced item is any product that is displayed or advertised with the wrong price – usually lower than what the retailer intended. This can happen both in physical shops and online stores. For example, you might spot a television in a shop window marked at £50 instead of…
What to Do If You Think You’ve Bought Stolen Goods
Understanding Stolen Goods and Your Rights When you buy something – whether it’s a mobile phone, bicycle, or designer handbag – you expect it to be legitimately owned and sold. However, sometimes people unknowingly purchase items that have been stolen. Understanding what counts as stolen goods, your legal position, and how to respond is essential…
Mis-Sold Mortgage in the UK? Know Your Rights and Next Steps
What Is a Mis-Sold Mortgage? A mis-sold mortgage in the UK occurs when a lender or mortgage broker fails to provide you with the right advice, information, or product for your circumstances. This means you may have ended up with a mortgage that wasn’t suitable for your needs, or you weren’t given all the facts…
How to Get a Refund for Faulty Digital Downloads UK
Understanding Your Rights for Faulty Digital Downloads Understanding Your Rights for Faulty Digital Downloads When you buy digital content – such as music, films, games, or software downloads – you expect it to work as described. However, sometimes digital downloads can be faulty. This might mean the file is corrupted and won’t open, the content…
