Category: Problems with Purchased Goods
What to Do If You Think You’ve Bought Stolen Goods
Understanding Stolen Goods and Your Rights When you buy something – whether it’s a mobile phone, bicycle, or designer handbag – you expect it to be legitimately owned and sold. However, sometimes people unknowingly purchase items that have been stolen. Understanding what counts as stolen goods, your legal position, and how to respond is essential…
Mis-Sold Mortgage in the UK? Know Your Rights and Next Steps
What Is a Mis-Sold Mortgage? A mis-sold mortgage in the UK occurs when a lender or mortgage broker fails to provide you with the right advice, information, or product for your circumstances. This means you may have ended up with a mortgage that wasn’t suitable for your needs, or you weren’t given all the facts…
How to Get a Refund for Faulty Digital Downloads UK
Understanding Your Rights for Faulty Digital Downloads Understanding Your Rights for Faulty Digital Downloads When you buy digital content – such as music, films, games, or software downloads – you expect it to work as described. However, sometimes digital downloads can be faulty. This might mean the file is corrupted and won’t open, the content…
How to Spot, Report and Get a Refund for Fake Goods
Understanding Fake and Counterfeit Goods Fake and counterfeit goods are products made to look like genuine branded items but are actually unauthorised copies. These items are often sold as authentic, but they are produced without the brand owner’s permission and usually do not meet the same quality or safety standards. In simple terms, if a…
Returns and Refunds for Faulty Goods: Legal Overview
Understanding Your Rights When Goods Are Faulty When you buy goods in the UK, you are protected by the Consumer Rights Act 2015. This law states that any product you purchase must be as described, fit for its intended purpose, and of satisfactory quality. If an item turns out to be faulty – meaning it’s…
How to Get a Refund in the UK if a Company Refuses
Understanding Your Refund Rights in the UK When a company refuses to refund you, it’s important to understand your legal rights as a consumer in the UK. The law offers strong protection if you’ve bought goods that are faulty, damaged, or not as described. Knowing these rights can help you approach the company with confidence…
How Long Do You Have to Return Faulty Goods in the UK?
Understanding Your Rights When Returning Faulty Goods When you buy goods in the UK, your rights are protected by the Consumer Rights Act 2015. This law states that all products must be as described, of satisfactory quality, and fit for purpose. If something you buy turns out to be faulty or defective, you have clear…
How to Claim Compensation When a Product Causes Damage
Understanding Your Rights When a Product Causes Damage When a product you buy causes damage to your property or belongings, your rights go beyond simply returning a faulty item. It’s important to understand the difference between a faulty product and one that actually causes additional harm. For example, a kettle that doesn’t heat up is…
How to Claim Under a Warranty or Guarantee in the UK
Understanding Warranties and Guarantees Understanding Warranties and Guarantees When you buy a product, you expect it to work as described. Warranties and guarantees are promises made by the seller or manufacturer to give you extra protection if things go wrong. They are designed to reassure you that if your purchase turns out to be faulty…
How to Get a Refund When You Pay by Card or PayPal
Understanding Your Rights When Paying by Card or PayPal When you pay for goods or services by credit card, debit card, or PayPal in the UK, you benefit from important legal protections if something goes wrong with your purchase. Knowing your rights can make it much easier to get your money back if the items…
