Category: Problems with Purchased Goods
How to Cancel an Online Purchase Within 14 Days UK
Understanding the 14-Day Cooling-Off Period Understanding the 14-Day Cooling-Off Period The 14-day cooling-off period is a key consumer protection in the UK, giving you the right to cancel certain purchases within 14 days of receiving your goods or entering into a contract. This rule mainly applies to purchases made online, over the phone, or by…
What to Do If a Company Stops Trading or Goes Bust
Understanding What Happens When a Company Stops Trading When a company stops trading or goes out of business in the UK, it means the business has ceased its operations and is no longer selling goods or services. This can happen in several ways: the company might have gone into administration, liquidation, or simply closed down…
What to Do If Your Online Order Hasn’t Arrived
Understanding Your Rights When Goods Haven’t Arrived When you order something online, by phone, or through the post in the UK, you have clear rights if your goods don’t arrive as expected. These rights are set out in two main pieces of legislation: the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your…
Mis-Priced Items: Your Rights if Shops Refuse the Sale
Understanding Mis-Priced Items Understanding Mis-Priced Items A mis-priced item is any product that is displayed or advertised with the wrong price – usually lower than what the retailer intended. This can happen both in physical shops and online stores. For example, you might spot a television in a shop window marked at £50 instead of…
