Category: Water

Your Rights When Your Water Supply Is Interrupted
Understanding Interruptions to Your Water Supply When we talk about interruptions to your water supply, we mean any situation where the flow of water to your home or business is stopped, reduced, or affected in quality. These interruptions can be planned or unplanned, and they may last for just a few minutes or extend over…
How Fixed-Rate Water Bills Work Without a Meter
Understanding Water Charges Without a Meter Understanding Water Charges Without a Meter If your property does not have a water meter, your water bills are calculated differently compared to metered properties. Instead of paying for the exact amount of water you use, you are typically charged a set amount each year. This is known as…
Water Shortages in the UK: Your Rights and What to Do
Understanding Water Shortages and Restrictions Water shortages and restrictions can affect households and businesses across the UK, especially during periods of unusually dry weather or when water infrastructure faces challenges. Understanding what these terms mean, why they happen, and how they might impact you is essential for managing your water use and knowing your rights.…
Backdated Water Bills: Your Rights, Checks and What to Do
Understanding Backdated Water Bills Understanding Backdated Water Bills A backdated water bill is a bill sent by your water company that covers charges for water and sewerage services from a previous period – often months or even years in the past. This can come as a surprise, especially if you believed your bills were up…
How to Get Help Paying Your Water Bills in the UK
Understanding Your Water Bill Understanding Your Water Bill Your water bill provides a detailed breakdown of the charges for the supply and treatment of water to your home. Understanding what’s included in your bill can help you spot any errors, manage your usage, and avoid unexpected costs. What Does a Water Bill Include? Most water…
What Happens If You Don’t Pay Your Water Bill in the UK
Introduction: Understanding Your Water Bill Responsibilities Paying your water bill is an important responsibility for all households and businesses in the UK. Water companies supply essential services – clean water for drinking, washing, and sanitation – and rely on regular payments to maintain these services and infrastructure. When you receive a water bill, it sets…
Problems Paying Your Water Bill: Legal Overview
Understanding Your Water Bill and Your Rights When you receive a water bill, it usually covers charges for both supplying clean water to your home and removing wastewater. As a customer, you are responsible for paying these charges on time and keeping your account details up to date. However, you also have important rights under…
Who Pays the Water Bill When You’re a Tenant?
Who Is Responsible for Paying Water Bills as a Tenant? As a tenant in the UK, your responsibility for paying water bills depends on your tenancy agreement and the type of property you rent. Understanding who pays for water supply and sewerage charges is crucial to avoid confusion or disputes. Typical Responsibilities for Tenants In…
Your Water Supply in the UK: Legal Overview
Understanding Your Water Supply in the UK Understanding how your water supply works in the UK is essential for making sure you get the service you’re entitled to and know what to do if something goes wrong. Most homes and businesses receive water through a local water company, which is responsible for providing clean, safe…
How the Watersure Scheme Can Help With Water Bills
What is the Watersure Scheme? The Watersure Scheme is a government-backed programme designed to help certain households in the UK who are struggling with high water bills. Its main aim is to make water more affordable for people who either have a medical need that requires them to use more water, or who live in…

Category: Water

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