Introduction to Help with Bills for Alternative Fuel Users
Many households across the UK rely on alternative fuels – such as oil, coal, wood, or liquefied petroleum gas (LPG) – to heat their homes and cook, rather than using mains gas or electricity. This is especially common in rural areas, where properties may not be connected to the gas grid. Alternative fuels can offer flexibility, but they also bring unique challenges when it comes to managing household energy bills.
Unlike mains gas and electricity, which are regulated and often benefit from government price caps or supplier switching options, alternative fuels are typically bought in bulk and stored at home. This means prices can fluctuate widely based on market conditions, and households may face large upfront costs when restocking. Additionally, there are fewer consumer protections for alternative fuel users, making budgeting and planning ahead more difficult.
Recognising these challenges, the UK government and local authorities have introduced specific support measures to help households that rely on alternative fuels. This includes targeted financial assistance, such as one-off payments or grants, to help with the cost of buying fuel. There may also be schemes aimed at improving home energy efficiency, which can reduce how much fuel you need and lower your bills over time.
This page explains the main types of help available if you use alternative fuels, who is eligible, and how you can apply. You’ll also find practical tips for managing your energy costs more effectively, such as joining local buying groups or improving your home’s insulation.
If you’re looking for broader information on support with energy bills – including help for those using mains gas or electricity – visit Get Help with Your Energy Bills. Exploring related topics can ensure you’re aware of all the assistance available, so you can make informed decisions and keep your home warm and comfortable throughout the year.
Types of Alternative Fuels and Heating Methods
Types of Alternative Fuels and Heating Methods
Many homes across the UK rely on alternative fuels to heat their properties, especially where mains gas or electricity is not available or practical. Understanding the different types of fuels and heating methods can help you make informed decisions about your energy use and the support you may be eligible for.
Common Alternative Fuels Used in UK Homes
Heating Oil: Often used in rural areas, heating oil is stored in a tank outside the home and fuels an oil-fired boiler or range cooker. It is a popular choice where there is no connection to the gas grid.
Coal: Although less common today due to environmental concerns, some homes still use coal to fuel open fireplaces or multi-fuel stoves. Coal is delivered in sacks and stored on the property.
Wood: Logs, wood chips, and wood pellets are widely used in wood-burning stoves and biomass boilers. Wood is considered a renewable resource and can be sourced locally in many areas.
Liquefied Petroleum Gas (LPG): LPG is stored in cylinders or bulk tanks and is used to fuel boilers, cookers, and heaters. It is often chosen for properties that are off the gas grid but want a similar experience to mains gas.
Biomass Pellets: These are small, compressed pellets made from wood or other organic materials. Biomass pellet boilers are efficient and can provide central heating and hot water.
Other Fuels: Some homes may use peat, anthracite, or other locally available solid fuels. These are typically burned in stoves or open fires.
How Alternative Fuels Are Used for Heating
Alternative fuels are generally used in one of the following ways:
Boilers: Oil, LPG, and biomass boilers work similarly to gas boilers, heating water that is then circulated through radiators and taps.
Stoves: Wood, coal, and multifuel stoves provide direct heat to a room. Some models can also heat water or run central heating systems.
Fireplaces: Traditional open fireplaces burn wood or coal and are still found in many older homes.
The choice of fuel and heating method often depends on the type of property, availability of fuel, and personal preference.
Why Some Homes Rely on Alternative Fuels
There are several reasons why households might use alternative fuels instead of mains gas or electricity:
Rural Location: In many rural or remote areas, properties are not connected to the mains gas network. Alternative fuels provide a practical solution for heating.
No Mains Connection: Some homes, especially older or isolated ones, may not have access to gas or even reliable electricity supplies.
Cost and Availability: In some cases, alternative fuels can be more affordable or easier to obtain locally.
Personal Preference: Some people prefer the feel or sustainability of wood-burning stoves or want to use renewable resources like biomass.
Legal Considerations
The use of alternative fuels is subject to certain regulations. For example, the Clean Air Act 1993 and local smoke control area rules may restrict the types of fuels you can burn and the appliances you can use. If you use oil, LPG, or biomass boilers, they must meet efficiency and safety standards set out in the Building Regulations. It’s also important to ensure that your fuel storage and heating systems are maintained and installed according to legal requirements to keep your home safe and compliant.
By understanding the types of alternative fuels and heating methods available, you can choose the best option for your home and ensure you meet all relevant legal and safety standards.
Financial Support Available for Alternative Fuel Users
Financial Support Available for Alternative Fuel Users
If you heat your home with alternative fuels such as oil, coal, wood, liquefied petroleum gas (LPG), or biomass, you may be eligible for financial support to help with your energy bills. While many government schemes focus on gas and electricity, there are specific grants and benefits aimed at households using alternative fuels. Below, we outline the main types of support available, who can apply, and how to get started.
Main Financial Assistance Schemes
Alternative Fuel Payment
The government has provided targeted support for households that rely on alternative fuels. For example, during the recent energy crisis, the Alternative Fuel Payment was introduced to help with rising costs. This one-off payment was typically made automatically to eligible households, but in some cases, you may need to apply directly if you did not receive it.
Household Support Fund
Local councils across the UK offer extra help through the Household Support Fund. This fund is designed to support people struggling with energy bills, including those who use alternative fuels. The type of help available – and how to apply – can vary depending on your local council, so it’s worth checking their website or contacting them directly for details.
Warm Home Discount
Although the Warm Home Discount is mainly applied to electricity bills, receiving this benefit can free up money in your budget to cover alternative fuel costs. The scheme offers a one-off discount to eligible low-income or vulnerable households during the winter. Eligibility is usually based on receiving certain means-tested benefits or meeting specific income criteria.
Other Grants and Benefits
In addition to the schemes above, you might qualify for further support. To explore all the options, including Cold Weather Payments and Winter Fuel Payments, visit Grants and Benefits to Help You Pay Your Energy Bills. These schemes are not always specific to alternative fuel users but can provide valuable help with overall energy costs.
Eligibility Criteria
Eligibility for financial support depends on several factors, including:
Income: Many schemes are targeted at low-income households or those receiving certain benefits such as Pension Credit, Universal Credit, or Income Support.
Benefits: If you receive means-tested benefits, you are more likely to qualify for discounts and grants.
Household Circumstances: Households with young children, elderly residents, or people with disabilities often receive priority for support.
Type of Fuel Used: Some schemes specifically require you to use oil, LPG, wood, coal, or biomass as your main heating source.
Each scheme has its own rules, so it’s important to check the details carefully or seek advice if you’re unsure.
Support from Local Councils and Energy Suppliers
Local councils play a key role in providing emergency support for energy costs, especially through discretionary funds like the Household Support Fund. Councils may also offer one-off grants, fuel vouchers, or advice on managing bills.
Energy suppliers can also help, even if you are not connected to the gas grid. If you are struggling to pay for heating oil or other fuels, you may be able to get help through Getting Extra Support from Your Energy Supplier. This might include payment plans, hardship funds, or advice on reducing your energy use.
Indirect Support Through National Benefits
Even if you do not qualify for schemes aimed specifically at alternative fuel users, you may still benefit from national programmes like the Warm Home Discount, Winter Fuel Payment, or Cold Weather Payment. These payments are designed to help with winter energy costs and can be used towards any type of fuel.
Practical Tips
Check eligibility regularly: Rules and funding levels can change, so review your options each year.
Contact your local council: They can advise on the latest grants and how to apply.
Speak to your supplier: Even if you use oil or solid fuels, suppliers may offer support or flexible payment options.
Keep records: Save receipts and correspondence, as you may need to provide evidence of your fuel use or financial situation.
For more detailed information on grants and benefits, see Grants and Benefits to Help You Pay Your Energy Bills. If you need immediate help, check your council’s website or visit the Household Support Fund page for guidance on applying.
How to Apply for Help with Alternative Fuel Bills
Applying for help with alternative fuel bills can feel daunting, but following a clear process will make things easier and improve your chances of success. Here’s a step-by-step guide to help you through the application process, along with practical advice on what you’ll need and who to contact.
1. Check Your Eligibility First
Before you begin an application, it’s important to confirm that you meet the criteria for financial support. Most schemes are designed for households that use alternative fuels such as oil, coal, wood, or liquefied petroleum gas (LPG) for heating. Some schemes may also consider your income, household size, and whether you receive certain benefits.
Take time to read the eligibility requirements for each scheme carefully. This can save you time and avoid disappointment. You can find an overview of what support is available and who qualifies by visiting Grants and Benefits to Help You Pay Your Energy Bills.
2. Gather the Documents You’ll Need
Most application processes will ask for evidence to support your claim. Common documents include:
Proof of address: Such as a recent utility bill or council tax statement.
Proof of fuel usage: Receipts or invoices showing purchases of oil, coal, wood, or other alternative fuels.
Household details: Information on everyone living in your home.
Proof of income: Recent payslips, benefit statements, or a P60.
Bank details: For payments to be made directly to your account.
Having these documents ready in advance will help your application go smoothly.
3. Identify the Right Scheme and How to Apply
There are several types of support available, including government payments, grants, and local council schemes. Some are automatic, while others require you to apply. Typical options include:
Government support payments: These may be paid automatically if you meet certain criteria, but you may need to apply if you haven’t received them.
Local authority schemes: Councils sometimes offer extra help, especially during colder months. Check your local council’s website or contact them directly for details.
Charitable grants: Some charities provide support for those struggling with fuel costs.
Application methods can vary. Some schemes allow you to apply online, while others may require a paper form or phone call. Always use official channels and never share sensitive information unless you are sure you are dealing with a legitimate organisation.
4. Contact the Right People
If you’re unsure which scheme applies to you, or if you need help with the application, you can:
Contact your local authority: They can advise on local support and how to apply.
Speak to your energy supplier: Some suppliers offer hardship funds or can provide guidance on government schemes.
Get advice from support organisations: Many community groups and charities offer help with applications and can check if you’re getting all the support you’re entitled to.
5. Follow Up and Keep Records
After you apply, keep copies of all correspondence and documents. If you don’t hear back within the expected timeframe, follow up with the organisation handling your application. This helps ensure your claim is processed and that you receive any payments you’re entitled to.
6. Explore Additional Support
If you’re struggling to pay your bills or need more help, there may be other forms of support available. For more detailed information about assistance with energy costs, including grants and benefits, visit Grants and Benefits to Help You Pay Your Energy Bills.
By preparing thoroughly and seeking the right advice, you can make the application process for alternative fuel bill support as straightforward as possible.
Managing Energy Costs and Bills When Using Alternative Fuels
Managing Energy Costs and Bills When Using Alternative Fuels
Heating your home with alternative fuels like oil, coal, wood, or LPG can be costly, especially as prices fluctuate and bulk purchases are often required. However, there are practical steps you can take to manage these expenses and make your fuel last longer.
Practical Tips to Reduce Heating Costs
Insulate Your Home: Good insulation keeps the heat in and reduces the amount of fuel you need. Check your loft, walls, and windows for draughts and consider draught-proofing or adding insulation where possible.
Use Heating Controls Wisely: Set your thermostat to the lowest comfortable temperature, typically between 18°C and 21°C. Only heat rooms you use regularly and close doors to keep warmth in.
Regular Maintenance: Keep your boiler, stove, or burner serviced according to the manufacturer’s instructions. Clean chimneys and flues annually to maintain efficiency and safety.
For more on balancing comfort and costs, see Is It Cheaper to Have Heating On All the Time?
Efficient Use of Oil, Coal, Wood, or LPG
Burn the Right Fuel: Use dry, seasoned wood if you have a wood burner. Wet or green wood burns less efficiently and produces more smoke, which can clog your chimney.
Correct Storage: Store fuels like coal and wood in a dry place to prevent moisture, which reduces their heating value.
Boiler Settings: For oil or LPG boilers, check that settings are optimised for efficiency. Lowering the flow temperature can improve performance and save fuel.
Explore more ways to get the most from your fuel with these Energy Optimization Techniques.
Saving Money Through Bulk Buying and Local Schemes
Bulk Buying: Purchasing oil, coal, or LPG in larger quantities often reduces the price per unit. Consider joining with neighbours or local groups for collective buying schemes, which can offer significant savings.
Local Fuel Clubs: Many rural areas have community fuel clubs that negotiate better rates with suppliers. Ask your parish council or local community centre about options in your area.
Shop Around: Prices for alternative fuels can vary between suppliers. Take time to compare quotes and delivery charges before placing an order.
Further Advice on Managing Energy
Simple changes in your daily routine can also make a big difference. For example, wearing warmer clothing indoors, using hot water bottles, and closing curtains at dusk all help retain heat. For more practical ideas, visit Energy Management Tips.
If you’re looking for ways to cut your bills even further, you might be eligible for grants or extra support. Find out more at Cut Your UK Energy Bills: Expert Tips, Grants & Support.
By combining these strategies and staying informed about local schemes and support, you can make your alternative fuel go further and keep your home warm for less.
Understanding Your Rights and Protections
Understanding Your Rights and Protections
When you use alternative fuels such as oil, coal, or wood to heat your home, it’s important to know your rights and the protections available to you. While many consumer rights focus on mains gas and electricity, there are still key rules and safeguards for those using alternative fuels.
Your Rights as an Alternative Fuel User
Unlike mains gas and electricity, alternative fuels are not regulated by Ofgem, the UK’s energy regulator. However, you are still protected by general consumer law. This means:
Clear and Fair Billing: Suppliers must provide clear information about prices, delivery charges, and terms before you agree to buy. Always ask for a written contract or receipt and keep records of your orders and payments.
Protection from Unfair Practices: The Consumer Rights Act 2015 protects you from unfair terms and misleading information. If you believe you’ve been charged more than agreed, or received poor-quality fuel, you have the right to complain and seek a refund or replacement.
Safe Supply: Suppliers must deliver fuel that is safe to use and fit for purpose. If you suspect your fuel is unsafe or contaminated, stop using it and contact your supplier immediately.
Protections Against Unfair Charges
When buying alternative fuels, always check the price per unit and any additional delivery fees. Suppliers should not add unexpected charges after you’ve placed your order. If you feel you’ve been treated unfairly, you can:
Ask the supplier to explain or correct the charge.
Use any dispute resolution service they offer.
Seek advice from consumer protection organisations if the issue isn’t resolved.
Prepayment Meters and Alternative Fuels
Prepayment meters are more common with mains gas and electricity, but some alternative fuel suppliers may offer similar pay-as-you-go options. If you’re struggling to keep up with payments or are worried about running out of fuel, help is available. Find out what support you can get by reading If You Can’t Afford to Top Up Your Prepayment Meter.
You also have the right to refuse the installation of a prepayment meter in certain circumstances. To understand your options and how to challenge a supplier’s decision, visit Stop Your Energy Supplier Installing a Prepayment Meter.
Facing Disconnection or Unfair Treatment
Unlike mains energy, alternative fuel supplies are usually delivered in bulk and paid for in advance, so disconnection is less common. However, if you’re at risk of losing access to fuel because of a dispute or payment issue, you still have rights:
Suppliers cannot withhold delivery without a valid reason.
You should be given clear information about any missed payments or problems with your account.
If you believe you are being treated unfairly, make a formal complaint to your supplier and keep a record of all communication.
If you are vulnerable or have young children, suppliers should take extra care not to leave you without heating, especially in cold weather.
Practical Steps if You Have a Problem
Keep Records: Save all receipts, contracts, and correspondence with your supplier.
Raise Issues Promptly: Contact your supplier as soon as you notice a problem.
Seek Support: If you can’t resolve the issue, consider getting advice from a consumer protection group.
Knowing your rights helps you challenge unfair practices and ensures you get the support you need to manage your energy bills when using alternative fuels.
Additional Support for Those Struggling to Pay
If you’re finding it difficult to pay for alternative fuels like oil, coal, or wood, there are several types of support available to help you manage your bills and avoid falling into debt.
Support Schemes for Low-Income Households
If you’re on a low income or facing financial hardship, you may be eligible for extra help. This can include government schemes, local council support, or grants from charitable organisations. While many schemes focus on gas and electricity, some offer assistance for alternative fuel users, especially in rural areas where these fuels are more common. For example, you might qualify for a Cold Weather Payment or local welfare assistance if you meet certain criteria, such as receiving certain benefits or living with a disability.
Debt Advice and Energy Charities
If you’re already behind on payments or worried about debt, it’s important to seek advice as soon as possible. Many charities and advice services offer free, confidential support on managing energy bills and dealing with debt. They can help you understand your options, negotiate payment plans, and access emergency funds if needed.
Contact Your Supplier Early
If you buy alternative fuels from a supplier, contact them as soon as you know you might struggle to pay. Many suppliers have hardship funds or can offer flexible payment arrangements. Letting them know early gives you the best chance of finding a manageable solution and avoiding disruption to your fuel supply.
Explore All Available Options
It’s worth exploring every avenue for support, especially if you use a mix of fuels or are struggling with other household bills. If you also use a heat network, you may find additional guidance on the Struggling to Pay Your Heat Network Bills page. For broader advice on managing energy costs and help with other types of energy bills, visit Struggling to Pay Your Energy Bills.
Remember, you’re not alone – many people are facing similar challenges. Taking action early and seeking advice can make a real difference in managing your alternative fuel bills and keeping your home warm.
Other Related Support and Resources
Other Related Support and Resources
If you use alternative fuels like oil, coal, or wood to heat your home, there are additional forms of support and resources that may help you manage your overall energy costs. Exploring all available options can make a real difference in easing financial pressure and ensuring you receive the help you’re entitled to.
One area to consider is support with travel and transport costs, which can also be affected by rising energy prices. For example, if you rely on a car for essential journeys, you may be eligible for help through petrol vouchers or related benefits. To understand what support is available, including eligibility criteria and how to apply, take a look at the Guide to Petrol Vouchers UK Benefits. This guide covers practical information on government schemes, local authority support, and charitable grants that can help cover fuel costs for your vehicle.
In addition to direct financial assistance, you may find it helpful to review advice on budgeting, improving your home’s energy efficiency, and accessing local community resources. While this page focuses on alternative fuel heating, many organisations and local councils offer broader support that can help with your overall household expenses, including travel and transport.
Remember, eligibility for different types of assistance can vary depending on your circumstances, such as your income, location, or whether you receive certain benefits. It’s important to check the details for each scheme and seek advice if you’re unsure about what you might qualify for.
By exploring all avenues – whether that’s help with your heating bills or support for travel costs like petrol – you can make the most of the financial help available and better manage your energy expenses. For more detailed information on petrol vouchers and related benefits, visit the Guide to Petrol Vouchers UK Benefits.
