How to Write a Complaint Letter for Faulty Products in the UK

Introduction

Have you recently purchased a faulty product and don’t know how to address the issue? This guide will help you understand your rights as a consumer and provide step-by-step instructions on writing a complaint letter to the seller. With the support of Contend’s highly trained AI legal experts, you can confidently navigate this process and resolve your legal concerns. Contend offers the Easiest Legal Help in the UK, ensuring you get the assistance you need.

If you’ve bought a product that isn’t working properly and the purchase was made before October 1, 2015, you have the right to complain and request a solution. This article will guide you through the process of writing a complaint letter to the seller.

Understanding Your Rights

When you purchase goods, they must meet certain standards. If they are faulty, you can ask the seller for a repair, replacement, or refund. The Sale of Goods Act 1979 (amended) protects your rights as a consumer, ensuring that the items you buy are fit for use.

Steps to Write Your Complaint Letter

1. Gather Your Information: Before you start writing, collect all relevant details. This includes your receipt, the date of purchase, and a description of the fault.
2. Use a Template: Below is a simple template you can use to structure your complaint letter. Feel free to adjust it to fit your situation.

Your Name
Your Address
Your Email
Your Phone Number

Date

Trader’s Name
Trader’s Address

Subject: Complaint about Faulty Goods

Dear [Trader’s Name or “To Whom It May Concern”],

I am writing to formally complain about a product I purchased from your store on [insert purchase date]. The item is a [insert product name], which I bought for [insert price].

Unfortunately, I have encountered the following issue: [describe the fault clearly, for example, “the machine stops working after half an hour and won’t work again for at least an hour”].

According to the Sale of Goods Act 1979, goods sold must be fit for purpose. Since this product has not met that standard, I would like to request a [full refund/repair/replacement].

I have attached a copy of my receipt as proof of purchase.

Please respond to my request within 14 days of receiving this letter.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Sending Your Letter

You can send this letter via post, or copy it into an email if you prefer. If you want to discuss the issue directly, you can read the letter out loud when you speak to the trader.

Need More Help?

If you feel overwhelmed or need further assistance, don’t hesitate to try Contend’s legal expert chat. Their highly trained AI legal experts can provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK.

If you’re in Northern Ireland, contact Consumerline for advice on how to proceed with your complaint.

Knowing how to address faulty goods can empower you as a consumer. Don’t hesitate to stand up for your rights!

For more info, check out some of our related articles:

• Effective Complaint Letter to Trader for Faulty Product in UK
• How to Claim Compensation for Faulty Products in the UK
• How to Write an Effective Complaint Letter in the UK: A Guide
• UK Consumer Rights: How to Complain and Get Refunds
• How to Write an Effective Pre-Court Letter for Faulty Purchases in the UK