Consumer

Refunds and Compensation on Purchases

This topic explains your rights as a consumer in the UK when you want a refund or compensation for faulty, damaged, or misdescribed goods and services. It covers what you can expect from sellers, how to request a refund or replacement, and when you may be entitled to compensation for losses caused by a purchase.

Includes:

Events and Tickets
If something is advertised at the wrong price
Problems with Purchased Goods
Problems with a Service
Refund Rights in the UK

Scams

This topic covers the laws and protections in place to help consumers avoid and deal with scams in the UK. It explains how to recognise common types of scams, what your rights are if you’ve been targeted, and the steps you can take to report fraud and get help. The aim is to keep you informed and safe when buying goods or services.

Includes:

Check If Something Might be a Scam
Reporting a Scam
Spotting and Avoiding Scams - Expert Tips
What to Do if You've Been Scammed

Gas and Electric

This topic covers your rights and responsibilities as a consumer when buying gas and electricity in the UK. It explains how to choose suppliers, understand bills, handle complaints, and what protections are in place if things go wrong with your energy service.

Includes:

Choosing Your Energy Tariff
Claim Back Credit
Compare UK Energy Suppliers
Complain About an Energy Company
Energy Issues for Small Businesses
Find Out Who Your Gas or Electricity Supplier Is
...and 7 more

Nuisance Calls

This topic covers your rights and legal options if you receive unwanted or nuisance phone calls, such as marketing calls or silent calls. It explains how UK law protects you from persistent or intrusive calls and what steps you can take to stop them, including complaints and possible compensation.

Includes:

0113 Nuisance Calls
0116 Nuisance Calls
0117 Nuisance Calls
01202 Nuisance Calls
01245 Nuisance Calls
01269 Nuisance Calls
...and 5 more

Issues With Buying or Repairing a Car

This topic covers your rights and options when you have problems buying or repairing a car in the UK. It explains what to do if a car is faulty, not as described, or if repairs are not done properly. It also guides you on how to resolve disputes with sellers or garages, including making complaints and seeking compensation.

Includes:

Buying Used Cars with Cheap Road Tax and Insurance
Car Finance & Compensation
Car Purchase Issues
Cars - Legal Action & Dispute Resolution
Garage & Car Repair Disputes
Selling Your Car Privately - Legal Considerations

Phone, Internet & TV Service

This topic covers your rights and responsibilities when using phone, internet, and TV services in the UK. It explains what to do if you have problems with your provider, such as billing issues, poor service, or contract disputes. It also guides you on how to make complaints and seek compensation if needed.

Includes:

Bundle Switching: Cut Costs on UK Phone, Internet and TV
Cancelling Your Phone, Internet or TV Contract
Dispute a Phone, Internet or TV Bill
If You're Struggling to Pay Your Phone, Internet or TV Bill
Managing Call Costs
Problem with an App, Software or Download
...and 2 more

Water

This topic covers your rights and responsibilities as a consumer when it comes to water services in the UK. It includes information about water supply, billing, quality standards, and how to resolve disputes with water companies. It also explains what to do if you have problems with your water service or charges.

Includes:

Find Your Water Company by Postcode: A Simple Guide
Sewerage & Shared Drains
complaints about your water supply
paying your water bill
problems with paying your water bill
your water supply

Travel and Holidays - Cancellations and Compensation

This topic covers your rights when travel plans are cancelled or disrupted, including flights, holidays, and accommodation bookings. It explains when you can claim a refund, compensation, or alternative arrangements under UK consumer law and what steps to take if your travel provider fails to meet their obligations.

Includes:

COVID-19 Travel Refunds
Flight Cancellations and Compensation
Hotel Cancellations and Compensation
Train Cancellations and Compensation

Insurance

This topic covers the rights and protections consumers have when dealing with insurance companies in the UK. It explains how insurance policies work, what to do if you have a dispute with your insurer, and how the law helps ensure fair treatment and clear information. It also covers common issues like claims, cancellations, and refunds.

Includes:

Cancelling an Insurance Policy
Insurance Claims
Problems with Insurance Policies
Types of Insurance

Vets and Pets

This topic covers your legal rights when dealing with vets and pet services in the UK. It explains what to do if you have problems with veterinary care, pet purchases, or services like grooming and boarding. It also outlines how consumer protection laws apply to pets and the steps you can take to resolve disputes.

Includes:

Complain About Vet Misconduct or Negligence
Ensuring Pet Health: Bourne Vets Kent & Tackling Misconduct
If Your Pet Becomes Ill or Dies After Buying
Refunds for Sick Pets
Returning a Pet

Post and Mail

This topic covers your rights and responsibilities when buying or selling goods and services through the post or mail in the UK. It explains how the law protects you from unfair practices, what to do if items are lost or damaged, and how to handle disputes with sellers or delivery companies. It also covers important rules about contracts made by post and how to cancel orders.

Includes:

Claiming Compensation from Royal Mail
If You Think Your Post is Lost
Post Collection and Delivery Times
Stop Getting Junk Mail
Unwanted Parcel in the UK?

Discrimination and Consumer Rights

This topic covers your rights as a consumer in the UK, focusing on protection against unfair treatment or discrimination when buying goods or services. It explains how the law prevents businesses from treating customers differently based on factors like age, race, gender, or disability, ensuring everyone is treated fairly. It also outlines what you can do if you believe your consumer rights have been violated.

Includes:

Consumer Rights and the Equality Act 2010
Disability and Consumer Rights
Fight Discrimination by UK Public Authorities
Fight Discrimination in Services
Fight Retail Discrimination
Pregnancy Discrimination and Consumer Rights

Letter Templates - Consumer Law

This topic provides ready-to-use letter templates to help consumers address common issues under UK consumer law, such as faulty goods, poor service, or unfair charges. These letters guide you on how to clearly explain your problem and request a refund, repair, or replacement. Using these templates can make it easier to communicate your rights and resolve disputes with sellers or service providers.

Includes:

"To Whom It May Concern" Letter Templates
Letter Templates - Cancelling Goods or Services
Letter Templates - Credit
Letter Templates - Gas and Electric Issues
Letter Templates - Problems with Goods or Services
Letter Templates - Problems with Holidays
...and 1 more

Get More Help with Consumer Issues

This topic explains where and how you can get extra support if you have problems with goods or services you’ve bought. It covers advice on your rights as a consumer and directs you to organisations that can help resolve disputes or provide further guidance. Whether you need help with faulty products, unfair treatment, or other consumer issues, this topic shows you where to turn for assistance.

Includes:

Contact an Ombudsman in England
Find a Trader and Check You Can Trust Them
If You Need More Help About a Consumer Issue
Report to Trading Standards
Solve an Ongoing Consumer Problem
Speed Up Slow Contractors: Deadline Tips & Legal Rights Guide

Refunds and Compensation on Purchases

Scams

Gas and Electric

Nuisance Calls

Issues With Buying or Repairing a Car

Phone, Internet & TV Service

Water

Travel and Holidays - Cancellations and Compensation

Insurance

Vets and Pets

Post and Mail

Discrimination and Consumer Rights

Letter Templates - Consumer Law

Get More Help with Consumer Issues

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