Introduction
Are you struggling to access goods and services due to a disability? This article will help you understand your rights under the Equality Act 2010 and the duty of businesses to make reasonable adjustments for your needs. With insights into what constitutes reasonable adjustments and how to address any barriers you may encounter, you can feel empowered to advocate for yourself. If you need further assistance, Equality and Human Rights Commission offers valuable resources to help you navigate the complexities of your legal situation.
If you have a disability, it’s important to know that businesses and service providers have a legal obligation to ensure you can access their goods and services just like anyone else. This requirement is known as the duty to make reasonable adjustments, as outlined in the Equality Act 2010.
What Are Reasonable Adjustments?
Reasonable adjustments are changes that businesses must make to help remove barriers that might prevent you from using their services. The goal is to make sure that everyone, regardless of their ability, can enjoy the same level of access. This duty is proactive, meaning businesses should anticipate your needs and not wait for you to ask for help.
When Do Businesses Need to Make Adjustments?
Businesses must consider making adjustments if:
- You face disadvantages due to your disability.
- It is reasonable for them to make those changes.
What is considered “reasonable” can vary based on several factors, including:
- The nature of your disability.
- The size and resources of the business.
- The type of service you are trying to access.
- How practical the changes are.
- Whether the changes would effectively remove the disadvantage you face.
Types of Adjustments Businesses Can Make
Changing Policies or Practices
Sometimes, the way a business operates can make it harder for you to access their services. For example, if a business has a specific appointment booking system that isn’t user-friendly for you, you can ask them to change it.
Example: If you’re visually impaired and request a large print version of an instruction manual, a reasonable change would be for the store to print it out for you instead of directing you to an online version.
Modifying Physical Features
Physical barriers can also prevent access. Businesses are required to remove or alter these barriers when possible.
Examples of physical adjustments include:
- Installing ramps or lifts.
- Providing temporary ramps when necessary.
- Widening doorways or removing obstacles.
- Ensuring accessible restroom facilities.
Example: If steps prevent you from entering a bank, the bank should install a ramp rather than just offering to serve you outside.
Providing Additional Aids or Services
Sometimes, you may need special equipment or support to access services. These are known as auxiliary aids.
Examples include:
- Hearing loops for those with hearing aids.
- Sign language interpreters.
- Information in Braille or large print.
- Extra assistance from staff.
Example: If you’re deaf and use British Sign Language (BSL), having a BSL interpreter available when you visit a bank is a reasonable adjustment.
What Should You Do If You Encounter Barriers?
If a business is not accommodating your needs, you can request that they make the necessary adjustments. If they refuse, this could be considered unlawful discrimination, and you can take action under the Equality Act.
Limitations on Reasonable Adjustments
It’s important to note that businesses are not required to make changes that would fundamentally alter the nature of their service. For instance, a restaurant offering a unique dining experience in complete darkness may not be able to accommodate a request to turn on the lights for a customer who lip-reads.
Next Steps for Consumers
If you believe your rights are being violated, consider reaching out for assistance. You can try Equality and Human Rights Commission for guidance on your situation. Understanding your rights can empower you to seek the assistance you need. If you face challenges accessing goods and services due to your disability, don’t hesitate to speak up and request reasonable adjustments. You deserve equal access!
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