Frequently Asked Questions

Contend Legal is an AI-powered legal assistant that helps people get legal help quickly and affordably. We offer an online chat service that gets customers legal help in real time.

Whether you need information on a contract, assistance with a legal dispute, or answers to general legal questions, our platform is designed to provide you with the guidance you need.

• Information tailored to your specific situation
• No waiting: Instant responses, available 24/7
• Accurate and reliable

Contend is for anyone who needs a better understanding of their legal situation but doesn’t want the time or cost involved in consulting a lawyer right away.

Whether you have a straightforward question or you’re seeking general legal guidance, Contend can help.

Contend can:

• Help you understand your legal situation.
• Help you determine how serious your situation is, and whether you should go to a solicitor.
• Help you find solutions to your legal issue.
• Come up with an action plan with steps you could take to resolve your issue.
• Help you draft legal documents, emails and letters.
• And much more…

Yes! Contend can assist with drafting basic legal documents and provide templates. For more detailed or sensitive documents, it’s recommended to have a solicitor review them to ensure accuracy and compliance.

Contend provides answers immediately. As soon as you type your question, our AI gets to work, delivering legal guidance in seconds.

Contend offers an affordable pricing model, with your first few messages free.

After that, you can get unlimited access to legal guidance for a month for £29.

No, Contend doesn’t replace a human solicitor.

Contend is a powerful tool for handling simpler inquiries, drafting documents, or guiding you toward the right legal solution. But if your situation is more complex, Contend will recommend you consult a qualified solicitor or other expert.

In fact, Contend can even be used together with a solicitor. Contend can:

• Help you figure out whether you need a solicitor or other expert.
• Help you find a suitable solicitor.
• Help you understand what to expect when engaging a solicitor, and how best to work with your solicitor.
• Be there to provide instant answers to any questions you have while working with your solicitor.

Contend uses a type of artificial intelligence called Large Language Models (LLMs), trained on legal data and principles. By analyzing your legal questions, it matches them with the most relevant information and generates an easy-to-understand response.

Contend is optimized to ask clarifying questions, ensuring it gathers all the information needed to give accurate legal guidance.

Contend’s AI is built with the support of experienced lawyers and is continuously trained on UK legal data. It pulls from a vast pool of resources, documents, and legal texts to find the most accurate answer.

Our AI goes beyond surface-level answers and seeks to fully understand your question before responding.

No, Contend is an artificial intelligence that is trained like a lawyer. While you are chatting with Contend, you are not communicating with a human lawyer, but it can certainly feel like it sometimes.

Also, Contend is smart enough to know when you need a human lawyer for a more complicated issue, and is able to help you find one if necessary.

Contend’s AI is highly accurate for most legal queries, thanks to its training on UK legal data and real-world input from legal experts.

However, no AI is perfect—so use Contend like a tool and double-check important information. It’s important to approach any online legal advice as a starting point rather than a final solution.

If your situation is particularly complex, Contend can work with you to help you find a lawyer to help you.

Yes, we take privacy and confidentiality very seriously. All communications are encrypted, and your personal data is protected.

Legal matters are sensitive and important, so we keep your personal information completely private and confidential.

You can find our full Terms of Use here. These terms outline your rights, the limits of our AI legal assistance, and our responsibilities in providing this service.

AI legal assistance uses artificial intelligence to provide legal information and guidance based on your questions. It works by processing your question, analyzing relevant legal data, and delivering an answer that’s tailored to your needs. This helps you get a clear understanding of your situation, without the high cost of a lawyer.

There’s so much legal information available on the internet, but there are challenges:

• It’s difficult to find the right information.
• It’s difficult to understand the information.
• The information you find may not be for your exact situation.

AI can be a great tool to help you get to the information you need quickly and safely.

Generative AI refers to a type of artificial intelligence that can create new content, such as text, images, or even legal advice, based on patterns in the data it has been trained on.

In Contend’s case, generative AI is used to generate legal information tailored to your specific inquiries.

Yes, using AI for legal assistance is compliant with UK regulations. Contend is designed to work together with professional legal services, not replace them, particularly in regulated areas like court representation.

Contend focuses on personalized legal help and offers a conversational AI that asks clarifying questions, which helps reduce errors. Many platforms rely on generic answers, but Contend works to truly understand your legal issue before offering guidance.