Contend Legal

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Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

These terms and conditions (“Terms of Service”) form a legally binding contract between you as an individual (“you” or “your”) and Contend Inc., a corporation organised under the laws of Canada whose registered office is at Contend Inc., 100 King Street West, Suite 6200, 1 First Canadian Place, Toronto, ON M5X 1B8, Canada (“we”, “our”, or “us”).

By providing the opportunity of using, accessing, and/or receiving any of our Services, we make an offer to you, and you accept that offer, on the basis set out in these Terms of Service, by creating an account on our Platform or by using or accessing our Services or the Documentation.

Please carefully read these Terms of Service before indicating your acceptance. YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 8 AND 9 BELOW, WHICH YOU SHOULD READ CAREFULLY BEFORE YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS OF SERVICE. We also recommend that you print and save a copy of these Terms of Service for your records.

  1. Introduction

    1. How to contact us. You can write to us by email at support@contend.legal.
    2. How we may contact you. If we need to contact you, we will do so by writing to you at the email address you provided to us when registering an account with us. Any references in these Terms of Service to “written” communication or to “writing” includes by way of email.
    3. Key consumer rights. Nothing in these Terms of Service will affect your legal rights. We are under a legal duty to provide Services to you that conform with the contract between you and us that is governed by these Terms of Service and that takes effect on the date you accept these Terms of Service. Any Services we provide to you will be delivered with reasonable care and skill. In addition, up to 14 calendar days after accepting these Terms of Service, you can in most cases change your mind and get a full refund of any sums you have paid in advance to us (but, if we have provided you with Services or digital content during that 14-day period at your express request or instigation, then you will still be charged for those). The information contained in this clause 1.3 merely summarises some of your key rights and is not intended to replace the rest of these Terms of Service or to be legal advice (and should not be relied on as such).
    4. OUR SERVICES DO NOT INCLUDE PROFESSIONAL, TAILORED, OR REGULATED LEGAL SERVICES. YOU SHOULD READ CLAUSE 8 BELOW FULLY BEFORE YOU ACCEPT THESE TERMS OF SERVICE.
    5. Definitions. In these Terms of Service, the following capitalised expressions have the following meanings:
      1. “Access Period” means a period of 30 calendar days starting on the Start Date and during which you will be able to access and use the Services;
      2. “Content” means any and all files, materials, content, text, inputs, prompts, instructions, questions, queries, images, documents, and other media that is inputted, uploaded, transmitted, entered into, or submitted via, or using the Platform by you or anyone else using your account;
      3. “Documentation” means any and all instructions, guides, user manuals, and technical materials that we provide to you in electronic or hard-copy form in connection with our Services;
      4. “Fee” means the VAT-inclusive price that you must pay to us in order to access and use the Services during the Access Period, and which was stated to you when you entered into these Terms of Services and confirmed in the order confirmation that we sent to you by email when you entered into these Terms of Service;
      5. “Outputs” means any and all outputs, recommendations, information, guidance, documents, and other content and materials generated, produced, created, or displayed by the Platform in response to, or based on, any part of your Content;
      6. “Platform” means our artificial-intelligence-powered self-service legal information service provided by us over the Internet through www.contend.legal (and/or any related applications, including mobile applications) under, and on the basis of, these Terms of Service, and which, in response to your inputs, generates Outputs in connection with legal-related queries that you may have;
      7. “Services” means: (i) the Platform; and (ii) any other ancillary or support services that we provide to you;
      8. “Start Date” means the date on which you begin to access, use, or receive the Services or (if earlier and if you have instructed us in writing to start providing you with access to the Services as soon as you have paid the Fee) the date on which you complete the process to sign up and pay for the Services; and
      9. “Usage Data” means any and all information reflecting your access or use of the Services, including any statistical or other analysis, information, or data based on or derived from that information, as well as any as technical data (for example, the specifications of your device and its software).

  2. Using Our Services

    1. Your rights to use the Services. With effect from the Start Date, and strictly on the basis of these Terms of Service, we give to you a limited, revocable, non-exclusive, non-transferable, personal right (for the duration of the Access Period only) to use: (a) the Services (strictly in compliance with the Documentation and these Terms of Service); and (b) the Documentation (as strictly necessary in order to enable you to use the Services).
    2. What our Services do not include. By accepting these Terms of Service, you acknowledge, understand, and accept that our Services do not include:
      1. any legal, accounting, financial, or other professional or regulated services;
      2. any services, systems, or equipment required to access the Internet (and you alone are responsible for getting access to the Internet and for all costs and expenses in connection with Internet access, communications, data transmission, and wireless or mobile charges incurred by you in connection with your use of our Services); or
      3. any dedicated data back-up, cloud storage, or disaster recovery facilities.
    3. You must be at least 18 years old to use our Services. By registering an account on our Platform, you confirm that you are at least 18 years old. You may not use our Platform or any of our Services or the Documentation if you are under 18 years old.
    4. Your account. You will be required to set up an account on our Platform in order to use our Services. You must not use any false, inaccurate, or misleading information when registering your account and you must keep all information concerning your account up to date at all times. You may not transfer your account credentials to any other person or entity or set up more than one account on our Platform without our prior written consent. To protect your account, keep your account details and password strictly confidential. You must immediately notify us in writing using the contact details provided in clause 1.1 above as soon as you suspect that any of your account credentials have been lost or stolen or that your account has otherwise been compromised in any way (and if this happens, insofar as you are able to, you must change the relevant account password immediately). You alone are entirely responsible for all activity that occurs under your account.

  3. Restrictions

    1. You may only use our Services for private, personal, and non-business purposes. This means you may not use any of our Services for the purposes of your trade, business, craft, or profession.
    2. Except as explicitly allowed for under these Terms of Services, you may not (except as allowed by applicable laws) do, or attempt to do, any of the following:
      1. copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Platform or the Documentation (as applicable) in any form or media or by any means;
      2. decompile, reverse compile, disassemble, reverse-engineer, or otherwise reduce to human-perceivable form all or any part of the Services (including the Platform) or discover or detect any underlying components of the models, algorithms, or systems of the Platform (for example, any attempt by you to determine and remove the weights of models of the Platform is prohibited);
      3. access or use all or any part of our Services or the Documentation to build a product or service which competes with our Services;
      4. use the Platform, or data or Outputs from the Platform, to create, train or improve (directly or indirectly) any service based on or powered by artificial intelligence;
      5. use any of our Services or the Documentation to provide services to anyone else;
      6. use scraping, harvesting, crawling, or web data extraction methods to extract data from any Services (including but not limited to the Platform);
      7. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make any part of our Services or the Documentation available to anyone else;
      8. obtain, or assist anyone else in obtaining or trying to obtain, access to any part of our Services or the Documentation, other than as explicitly allowed under these Terms of Service;
      9. except where we explicitly authorise you to do so in writing, access the Services through automated or non-human means, whether through a bot, script, or otherwise; or
      10. introduce any malware, worm, Trojan horse, corrupted file, hoax, virus, vulnerability, or malicious, harmful, or destructive code into our, or anyone else’s, network and/or information systems.
    3. You must not use any of our Services or the Documentation to do, or try to do, any of the following:
      1. break the law or encourage or undertake any unlawful or illegal activity (including but not limited to child sexual exploitation, child abuse or terrorism, or violence that can cause death, serious harm or injury to individuals or groups of individuals);
      2. access, store, distribute, upload, post, submit, enter, or transmit any viruses, malicious or harmful code, or any material (including anything in your Content) that: (a) is unlawful, discriminatory, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes unlawful violence; or (e) is otherwise illegal or causes damage or injury to any person or property;
      3. try to gain unauthorised access to computers, data, systems, accounts, or networks;
      4. intentionally circumvent any restrictions on access to or availability of any of our Services or the Documentation, including by way of circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations that we put on our Services;
      5. engage in activity that violates or impairs, or encourages the violation or impairment of, the safety, wellbeing, or rights of others, including (but not limited to) their intellectual property rights and privacy rights;
      6. deliberately disrupt the operation of anyone’s website, application, server, device, or business;
      7. represent or claim or otherwise give the impression that any Output has been approved or vetted or endorsed by us or that it constitutes an original work or a wholly human-generated work or that it constitutes professional or tailored legal, financial, or other regulated advice (and, to the extent that these Terms of Service permit you to share any Output with another person, you will not do so without making clear to that person that the Output was generated via the use of artificial intelligence technologies and that it does not constitute professional or tailored legal, financial, or other regulated advice);
      8. use the Platform for any automated decision-making that has legal or similarly significant effects on another person (for example, making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about that person);
      9. provide any legal, medical, health-related, or financial advice to another person;
      10. cause harm to anyone else by intentionally deceiving or misleading others (for example, by failing to disclose to someone that anything you received or learned through our Services resulted from the use of artificial intelligence technologies);
      11. intentionally harm or impair anyone else’s use of any of our Services; or
      12. send spam or engage in phishing. In this clause 3.3.10: (a) ‘spam’ means unwanted or unsolicited bulk email, postings, contact requests, SMS (text messages), instant messages, or similar electronic communications; and (b) ‘phishing’ means sending emails or other electronic communications to induce recipients fraudulently or unlawfully to reveal personal or sensitive information, such as passwords, dates of birth, National Insurance numbers, passport numbers, credit card information, financial information, or other sensitive information, or to gain access to accounts or records, exfiltration of documents or other sensitive information, payment, and/or financial benefit.
    4. You must not use the Services or the Documentation where it is not lawful to do so. You must not use our Services or the Documentation in any country, jurisdiction, or territory for which an export licence or other approval is required under applicable laws without having first obtained that licence or other approval. In particular, our Services may not be used in or for the benefit of, or exported or re-exported to: (a) any country or territory embargoed by the USA; or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Our Services may not be used for any end use prohibited by applicable trade laws, and your Inputs may not include material or information that requires a government licence for release or export.

  4. Service Availability

    1. Our commitment to you. We will provide the Services to you with reasonable skill and care. We do not promise to offer the Services forever or in their current form for any particular period of time. See clause 13 below for details on how we will notify you about changes to our Services or these Terms of Service.
    2. Our Services may suffer delays, interruptions, errors or other problems resulting from use of the Internet or public electronic communications networks. Although we strive to keep our Services up and running, we do not (as far as applicable laws allow) provide any guarantee or assurance as to the level of their availability or quality. The availability of our Services will also depend on external factors beyond our control, such as your Internet or network connection. We therefore strongly recommend that you keep a backed-up copy of your Content on a regular basis so that you have access to this in the event our Services are unavailable.
    3. Downtime for maintenance. From time to time our Services will be unavailable (or otherwise may suffer interruptions, delays, or errors) so that we can undertake scheduled maintenance. We will use our reasonable efforts to notify you in advance of any such scheduled maintenance, but notification is not guaranteed and that you may receive no advance notification for downtime caused by emergency maintenance or any event beyond our reasonable control.
    4. Our Services rely on your device and your Internet and network connection working properly. These things are outside of our control. Although we will do what we reasonably can to resolve issues, we are (except as stated in clause 9.2 below) not responsible to you if you are unable to use all or any part of our Services due to a poor Internet connection, defects in your device, or anything else that it would not be reasonable to expect us to control.

  5. Fees and Payment

    1. Charges. In order to access and use the Services during the Access Period, you must pay to us the Fee in advance and as set out in this clause 5 (Fees and payment).
    2. Except as stated in these Terms of Services, the Fee is non-refundable. You have a right to change your mind and receive a refund of all or part of the Fee within 14 days of accepting these Terms of Service on the basis set out in clause 10 below. If you decide to cancel your access and use of the Services at any time after the end of the 14-day period described in clause 10.1 below, then, unless these Terms of Service state otherwise or we have done something wrong that entitles you to a refund under law, you will not be entitled to any refund of all or part of the Fee simply because you have chosen to cancel your access and use of the Services before the end of the Access Period.
    3. Payment methods. We only accept credit or debit card payments made through Stripe . These payments may also need to be authorised by the relevant card issuer, and you may also need to complete extra security steps. If the relevant card issuer or Stripe refuses to authorise payment, we will not be responsible for any delay in or non-delivery of our Services, and we do not have to inform you of the reason for the refusal. We are not responsible for Stripe or any card issuer or bank charging you as a result of the processing your payment for our Services. You alone remain responsible for any uncollected amounts that you owe to us. If any payment is not successfully settled due to card expiration, insufficient funds, or otherwise, then we may suspend your use of and access to any of our Services until we have successfully charged a valid payment method. Please note that Stripe or the relevant card issuer may charge you certain fees relating to the processing of your payment method (for example, if the default currency of your chosen payment method is not British pounds sterling, you may be charged foreign currency conversion fees). Please contact Stripe or the relevant card issuer for further information.
    4. Security of our payment mechanisms. We will do what we reasonably can to ensure that all of the information you give to us when paying for our Services is secure by using an encrypted secure payment mechanism. However, unless: (a) we are negligent; (b) we break these Terms of Service or do not comply with our Privacy Policy; or (c) we break any laws that apply to us, we will not (except as stated in clause 9.2 below) be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you provide to us.

  6. Suspension

    1. We may suspend your access to or use of our Services in certain circumstances. Without affecting whatever else we are entitled to do under applicable laws or these Terms of Service, we may immediately suspend your access to and use of any part of our Services in the following circumstances:
      1. if we reasonably suspect that you or someone who has used your account has broken these Terms of Service or otherwise misused our Services or the Documentation (in which case, without affecting our rights under clause 10 (Ending our contract with you) below, we will take steps to investigate the issue and, at our option, may restore or continue to suspend your access to our Services);
      2. if your payment of the Fee is not successfully processed or we otherwise do not receive it; or
      3. if required by law, by court, or by governmental, or regulatory order.
    2. Payment during suspension periods. If we suspend your access to or use of our Services under this clause 6 (Suspension) then, unless we reasonably determine that you have not done anything or not failed to do anything that resulted in the suspension, the Fee will remain payable by you during the relevant period of suspension even if you may not have access to our Services during that period, and you are not entitled to a refund any portion of the Fee relating to the period of suspension.

  7. Intellectual Property

    1. The Services and the Documentation (and all intellectual property rights in them) are owned by us (or, as applicable, our licensors). Intellectual property rights means rights such as copyright, trade marks, brand names, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all rights in any intellectual property in connection with these Terms of Service. This means, for example, that we (or, as applicable, our licensors) remain owners of those rights.
    2. You give us permission to use your Content. We do not claim ownership of any Content that you enter into our Platform or otherwise share with us while using our Services. However, we need certain legal permissions from you (i.e. a licence) in respect of your Content to provide our Services to you under these Terms of Service and to improve our Services. As such, you give to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (to our affiliates and authorised subcontractors), assignable, transferable, and fully paid-up licence to host, use, copy, distribute, transmit, publicly perform or display, modify, or add to your Content (and/or create derivative works of your Content) and to keep copies of your Content in order to provide our Services to you. This means you will still have ownership of your Content and you are free to share your Content with anyone else, but you also give to us certain legal permissions to use, modify, add to, and publish your Content anywhere in the world (and we can pass those permissions on to our affiliates and authorised subcontractors) until we delete your Content from our systems. You will not send to us or enter into, upload onto, or otherwise submit or post via our Platform anyone else’s content or confidential information without their permission or do anything that might violate their rights (including their intellectual property rights or privacy rights). We may disclose your identity to anyone else who claims that any Content submitted, entered, transmitted, posted, or uploaded by you violates or infringes their rights, including (but not limited to) their intellectual property rights or their privacy rights. We do not store terrorist content. You alone are entirely responsible for securing and backing up your own Content. You agree that you will comply fully with these Terms of Service when submitting your Content to us or uploading, submitting, posting, transmitting, or entering your Content onto, into, or via the Platform.
    3. We give you permission to use the Outputs. We give to you a non-exclusive, revocable, worldwide, perpetual, royalty-free licence to use and copy the Outputs for your own personal, domestic, non-commercial, and non-business use only. This means that, provided you fully comply with your obligations under these Terms of Service, you have legal permission for us to use and copy the Outputs for your own personal use, so long as this is not for any business or commercial purpose. Due to the nature of our Services and artificial intelligence generally, Outputs may not be unique to you and other users may receive similar output from our Services. As such, we retain ownership of these Outputs (except insofar as any Output includes your Content, which you will still own) so that we can grant similar permissions to other users of our Services, but this will not affect your right to use the Outputs as is allowed under these Terms of Service.
    4. No intellectual property rights of whatever nature in our Services (or in any part of them, including but not limited to the Platform) are transferred or licensed to you as a result of or under these Terms of Service, except as stated explicitly in these Terms of Service.

  8. Additional Disclaimers

    PLEASE MAKE SURE YOU HAVE READ THIS CLAUSE 8 BEFORE ACCEPTING THESE TERMS OF SERVICE.

    1. WE DO NOT PROVIDE PROFESSIONAL, TAILORED, OR QUALIFIED SERVICES OR ADVICE. OUR SERVICES ARE NOT A SUBSTITUTE FOR YOUR COMMON SENSE OR FOR OBTAINING TAILORED LEGAL OR FINANCIAL ADVICE FROM A QUALIFIED PROFESSIONAL AND THEY DO NOT, AND THESE TERMS OF SERVICE DO NOT, CREATE ANY LAWYER-CLIENT RELATIONSHIP BETWEEN US AND YOU. IF YOU NEED ADVICE FOR A SPECIFIC PROBLEM, YOU SHOULD CONSULT WITH A LICENSED, CERTIFIED, AND AUTHORISED SOLICITOR, LAWYER, ATTORNEY, FINANCIAL ADVISOR, OR OTHER EXPERT (AS APPROPRIATE). YOU SHOULD NEVER DELAY SEEKING PROFESSIONAL LEGAL, FINANCIAL, OR OTHER ADVICE OR DISREGARD ANY SUCH ADVICE, OR START OR DISCONTINUE ANY LEGAL ACTION, CLAIM, OR PROCEEDING BECAUSE OF ANY OUTPUT OR ANY OTHER INFORMATION PROVIDED VIA THE PLATFORM.
    2. OUR PLATFORM PROVIDES GENERAL INFORMATION AND GUIDANCE BASED ON THE LAWS OF ENGLAND AND WALES. At present, our Platform is not trained to provide information or guidance in relation to the laws of Scotland or Northern Ireland.
    3. DO NOT RELY ON OUTPUTS GENERATED OR PRODUCED BY THE PLATFORM. Artificial intelligence and large language models are fast-evolving frontier technologies that are still improving in accuracy and reliability. Any and all outputs are for initial guidance and general informational purposes only and are provided only for your convenience. These Outputs may not have any evidentiary value and should always be checked against official sources and applicable standards. You alone are entirely responsible for verifying whether any information contained in any Output can be used or will be of use in any legal proceeding, action, or claim and whether there are any other evidentiary or filing requirements. The Platform utilises complex algorithms and machine learning techniques, which means its Outputs are probabilistic in nature and often will depend on your Inputs, which we cannot control. You acknowledge and understand that there is no human involvement in the generation of any Outputs to check their accuracy, quality, or fitness for any particular use, reliance, or consumption. Any recommendations, suggestions, or actions made or taken by the Platform or contained in any Output, and the way in which any Output has been generated, does not reflect our views and is not endorsed or approved by us. The law is complicated and frequently changes. We do not guarantee that any information contained in any Output is accurate, complete, up to date, or applicable to your specific needs, and (as far as applicable laws allow) your use of that information is entirely at your own risk.
    4. WE ARE NOT AUTHORISED TO PROVIDE PROFESSIONAL LEGAL ADVICE AND ARE NOT REGULATED BY ANY REGULATORY AUTHORITY, such as the Law Society of England and Wales, the Solicitors Regulation Authority (“SRA”), the Law Society of Scotland, and the Law Society of Northern Ireland. This means that, if something goes wrong in connection with the Services, you will not be entitled to any of the regulatory protections afforded to customers of firms that are authorised and regulated by these bodies, such as the right to compensation from the SRA Compensation Fund if something goes wrong. It also means that our services do not include what are known as ‘reserved legal activities’, such as immigration services, claims management services, activities related to regulated financial services, notarial services, appearing before a court, conduct of litigation, probate activities, administration of oaths, and preparing documents relating to real or personal estate or property.
    5. YOU MUST EXERCISE YOUR OWN INDEPENDENT JUDGEMENT WHEN REVIEWING ANY OUTPUTS AND YOU ALONE ARE RESPONSIBLE FOR ANY DECISIONS YOU MAKE USING OUR SERVICES, INCLUDING THE PLATFORM. As far as applicable laws allow, and except as stated in clause 9.2 below, we take no responsibility for the decisions you make after receiving or reviewing any Outputs or for your own interpretation of any Output and will not be liable for any consequences of anything you do or do not do.
    6. COMMUNICATIONS BETWEEN YOU AND US ARE NOT PRIVILEGED. As we are not a law firm, any communications between you and us, and anything you share with the platform (including your content) will not be protected under any doctrine of privilege. We do not treat your Content as confidential information.
    7. WE ARE NOT RESPONSIBLE FOR THIRD-PARTY WEBSITES THAT WE LINK TO. Where our website or Platform provides links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked third-party websites or information you may obtain from them. We have no control over the contents of those third-party websites or resources.

  9. Our Responsibility for Loss or Damage Suffered by You

    PLEASE MAKE SURE YOU HAVE READ THIS CLAUSE 9 BEFORE ACCEPTING THESE TERMS OF SERVICE.

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Service, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms of Service or our failing to use reasonable care and skill, but (except as stated in clause 9.2 below) we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms of Service, both we and you knew it might happen.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.
    3. When we are responsible for damage to your device(s). If your use of our Services or the Documentation under these Terms of Service damages your device or any software installed on it as a result of our failure to use reasonable care and skill, please let us know by contacting us using the details provided in clause 1.1 above. If we can, we will repair the damage. If that is not possible, we will (except as stated in the rest of this clause 9.3) compensate you. We may ask you for reasonable information (including photographs) about what has happened so that we can understand the nature of the problem, in which case you must provide that information to us. Except as stated in clause 9.2 above, we will not be responsible for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to follow our instructions correctly or by you failing to have in place the minimum system requirements advised by us.
    4. We are not responsible for business losses. As stated in clause 3.1 above, our Services are for domestic and private use. If you use any of our Services for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business or business opportunity, business interruption, or loss of sales, revenue, or business opportunity (in each case whether that loss is directly or indirectly caused by something that we did or failed to do).
    5. You acknowledge that our Services have not been developed to meet your individual or any other tailored requirements. It is your responsibility to ensure that the facilities and functions of our Services meet your requirements.
    6. Loss of your Content. Except as stated in clause 9.2 above, and provided that this does not affect your legal rights as a consumer or under applicable data protection laws, we will not be responsible for any loss of your Content to the extent that: (a) that loss was unforeseeable; and (b) that loss does not relate to the loss of, or unauthorised access to, your personally identifiable information.
    7. Matters beyond our reasonable control. Except as stated in clause 9.2 above, we are not responsible for any failure or delay on our part to do something promised under these Terms of Service if that failure or delay is caused by something outside of our reasonable control (for example, lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, failure of or reduction in power or telecommunications or data networks or services, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes).

  10. Ending Our Agreement With You

    1. Your cancellation right. You may change your mind (without giving any reason to us for doing so) within 14 calendar days of the day on which you accepted these Terms of Service. If you exercise this cancellation right (see clause 10.2 below on how to do this), then you will receive a full refund of any sums you have paid to us, unless, during that 14-day period, you started using the Platform or other chargeable Services or, by ticking the box at the time you signed up for the Services requesting us to start providing the Services to you immediately, you instructed us to provide the Services to you (in which case your refund will be subject to our deduction of a pro-rated sum in respect of those Services that have been performed up to and including the date on which you exercised your cancellation right under clause 10.2 below). We will make the reimbursement to you under this clause 10.1 using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement under this clause 10.1.
    2. How to exercise your cancellation right. TO EXERCISE YOUR RIGHT TO CANCEL AS DESCRIBED IN CLAUSE 10.1 ABOVE, YOU MUST INFORM US OF YOUR DECISION TO CANCEL THIS CONTRACT BY WRITING TO US BEFORE THE 14-DAY PERIOD STIPULATED IN CLAUSE 10.1 HAS EXPIRED. You can do this by emailing us (at the address provided in clause 1.1 above) from the email address linked with your account, provided that you must ensure that your email to us requesting cancellation includes a clear statement of your wish to cancel.
    3. Your access and use of the Services is limited to the duration of the Access Period. We do not currently offer ongoing subscriptions to the Services . Once the Access Period ends, then our contract with you that is governed by these Terms of Services will automatically come to an end (unless it already has ended for another reason). As soon as the Access Period ends, you will no longer be able to access or use any of the Services unless you complete the checkout process again and pay a new Fee to use and access the Services for a new Access Period, in which case your and our respective rights and obligations will be set out in a new set of terms and conditions (and these may differ from the Terms of Service contained in this document). You will be notified of the terms and conditions governing your new contract with us for any new Access Period at the time you pay to use and access the Services for another Access Period.
    4. We may end our contract with you that is governed by these Terms of Service before the end of the Access Period if you do not comply with any part of it, or if we reasonably believe that you are acting inconsistently with the letter or spirit of these Terms of Service or our policies. Unless we are prohibited from doing so under applicable laws, we will give you a reasonable amount of notice if we end our contract with you under this clause 10.4, but if what you have done is serious, then we may end that contract immediately and without advance notice to you. In this clause 10.4, ‘serious’ means that:
      1. you have broken any of the terms stipulated in clauses 2 (Using our Services) or 3 (Restrictions) above;
      2. you do not, within a reasonable time of us requesting it, provide us with the relevant information, cooperation, or access that we need in order to provide our Services to you or otherwise perform our obligations under these Terms of Service;
      3. you have repeatedly broken these Terms of Service in such a way as reasonably to justify our opinion that your conduct is inconsistent with you intending or being able to give effect to these Terms of Service;
      4. you have broken these Terms of Service in such a way that it is impossible for you to put things right or, where it is possible, you have not done so within 7 calendar days (or such longer period as we may specify) of us asking you to do so; or
      5. you are causing harm to other users of our Services, interfering with the operation of our Services, attempting to do any of these things, or doing anything else that we reasonably consider presents a big enough risk as reasonably to justify us ending our contract with you under these Terms of Service quickly.
    5. We may additionally end our contract with you under these Terms of Service by notifying you in writing (and this notification, which we will not give if we are prohibited from doing so under applicable laws, may take immediate effect) and/or limit, suspend, or restrict your access to and/or use of our Platform and our Services if:
      1. you become insolvent or bankrupt, you enter into any arrangement with your creditors, or if any legal action is taken or threatened against your property;
      2. we reasonably consider that we need to do so to protect the health, safety, wellbeing, or property of our company or other users or anyone else;
      3. we reasonably consider that we need to do so to prevent, fix, deal with, or mitigate any cybersecurity threat or attack or any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personally identifiable information; or
      4. we are required under applicable laws or regulations to do so.
    6. What happens if our contract with you under these Terms of Service ends. If our contract with you under these Terms of Service expires or is contract for any reason, then:
      1. all rights and permissions given to you under these Terms of Service will immediately cease and will no longer be valid;
      2. you must immediately stop accessing and using our Services and the Documentation (and we may remotely limit, suspend, restrict, or terminate your access to and use of our Services);
      3. we may delete or suspend your access to any accounts that you hold with us (and, if we do so, we will delete any data associated with your account and/or your use of our Services or will otherwise disassociate it from you and your account, unless applicable laws require us to keep that data or return or transfer it to you or someone else);
      4. except where this goes against your legal rights and except as stated in these Terms of Service, you will not be entitled to any refund;
      5. this will not affect the licence you give to us under clause 7.2 above to use your Content; and
      6. this will not affect our right to receive any money that you owe to us under these Terms of Service.

  11. Your Data and Feedback

    1. Your privacy is important to us. Applicable data protection laws require us to provide you with certain information about who we are, how we process your personal information, and for what purposes and your rights in relation to your personal information, and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.
    2. Your responsibilities for your data. Without affecting our obligations under applicable data protection laws, you alone are responsible for ensuring that your access, importation, and use of our Services and any data that you provide to us in connection with your use of our Services (including but not limited to your Content), complies with all applicable (including export) laws.
    3. We may collect and use Usage Data. So long as we comply with our obligations under data protection legislation and adhere to our Privacy Policy, we may use and exploit Usage Data to improve our Services or to offer new services, products, or technologies to you from time to time.
    4. Your Feedback. If you provide us with any idea, proposal, suggestion, or feedback, including (but not limited to) ideas for new services, products, technologies, promotions, product names, product feedback, and improvements to our existing products and/or services (“Feedback”), then we may (without any payment or other obligations to you) make, have made, create derivative works, use, share, and commercialise your Feedback in any way and for any purpose.

  12. Complaints and Disputes

    1. We will try to resolve any complaints or disputes with you quickly and efficiently. If you are unhappy with any of our Services or any other matter for which we are responsible, please contact us as soon as possible using the contact details provided in clause 1.1 above. If we cannot resolve any dispute with you via our internal complaint handling procedure, we will let you know this in writing.

  13. Updates

    1. How we may update these Terms of Service and/or our Services. From time to time, we may update these Terms of Service and/or our Services in order to comply with our legal requirements or to cover new features to the Platform by sending an email notification to you (an “Update Notification”), together with a copy of the update or a link to a copy of the update (the “Update”). The document(s) subject to our Update Notification will replace the earlier version of the same document(s) for the purposes of these Terms of Service with effect from the date falling one week after the date of the relevant Update Notification.
    2. What happens if you do not agree with an Update. If you do not agree with an Update, then you may end our contract with you under these Terms of Service at any time during the Access Period before the relevant Update takes effect by emailing support@contend.legal, and your termination of our contract with you will take immediate effect. We will confirm to you by way of an email to you if your cancellation under this clause 13.2 was successful. If you cancel our contract with you in the way set out in this clause 13.2, then, if your cancellation takes effect prior to end of your current Access Period, we will refund to you a pro-rated portion of the Fee corresponding to the period between the date on which the cancellation takes effect and the end of the Access Period. If you do not end our contract with you under these Terms of Service as per this clause 13.2 before the relevant Update takes effect, then you will be deemed to have accepted that Update and these Terms of Service will be deemed to have been amended on the basis of that Update.
    3. Other modifications to our Services. We may modify the features and functionality of our Services (including but not limited to limiting the volume of data which may be used, stored, or transmitted in connection with our Services and/or removing or restricting application programming interfaces), provided that we notify this to you writing. If any such changes have a significant and detrimental effect on the Services that we provide to you, then, unless it would not be reasonable to do so in the circumstances that we have set out in these Terms of Service, those changes will not take during your then-current Access Period.

  14. Other Important Terms

    1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You need our permission to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Service to another person if we agree in writing.
    3. Except for our affiliates, nobody else has any rights under our contract with you. No person other than you or us (or our affiliates) has any rights to enforce any of these Terms of Service.
    4. Each of the provisions in these Terms of Service operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining provisions will remain in full force and effect.
    5. Even if we delay in enforcing our rights under these Terms of Service, we can still do so later. If we do not insist immediately that you do anything you are required to do under these Terms of Service, or if we delay in taking steps against you in respect of your breaking these Terms of Service, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to these Terms of Service and where you may bring legal proceedings. These Terms of Service are governed by English law. You can choose whether to bring a claim in the courts of England and Wales or, if you live in Scotland, Wales, or Northern Ireland, in the courts of the part of the United Kingdom in which you live. We can claim against you in the English courts or in the courts of the part of the United Kingdom in which you live.