Why It’s Important to Find a Trustworthy Trader

When you hire a trader – whether for home repairs, renovations, or other services – trust is essential. Choosing someone unreliable can lead to a range of problems, from shoddy workmanship and unfinished jobs to outright scams where you lose your money and get nothing in return. Sadly, stories of rogue traders and fraudulent businesses are all too common in the UK, especially in sectors like construction, plumbing, and electrical work.

The risks of hiring an untrustworthy trader go beyond wasted money. Poor quality work can cause safety hazards, require expensive fixes, and even affect your home’s value. In some cases, unscrupulous traders may use high-pressure sales tactics, demand payment upfront, or disappear without completing the job. Such experiences can be stressful and time-consuming to resolve.

On the other hand, finding a reliable trader brings real peace of mind. Reputable traders are more likely to deliver work to a high standard, stick to agreed timelines and budgets, and communicate clearly throughout the process. They are also more likely to be properly insured, follow relevant industry standards, and resolve any issues fairly if something goes wrong. This means you can trust that your project or purchase will be handled professionally, reducing the risk of unexpected costs or disputes.

As a consumer in the UK, you are protected by several important rights when dealing with traders. For example, under the Consumer Rights Act 2015, any goods or services you pay for must be provided with reasonable care and skill, be as described, and be fit for purpose. If a trader fails to meet these standards, you may be entitled to a repair, replacement, or refund. Additional protections apply if you buy services or goods online or at your door, including a 14-day cooling-off period for many types of contracts under the Consumer Contracts Regulations.

Understanding these rights helps you make informed decisions and gives you confidence when choosing a trader. If you ever feel unsure or need advice about a problem with a trader, you can always get more help with consumer issues, which includes guidance on how to resolve disputes and where to turn for further support.

How to Find a Trader You Can Trust

Finding a trustworthy trader is essential to ensure you get quality work and avoid potential scams or disputes. Here are some practical steps you can take to find a reputable trader and feel confident in your choice:

1. Start with Recommendations

One of the most reliable ways to find a trustworthy trader is by asking people you know. Speak to friends, family members, or neighbours who have had similar work done. Personal recommendations can give you honest feedback about a trader’s reliability, quality of work, and professionalism. If someone you trust has had a positive experience, it’s a good sign that the trader is dependable.

2. Check Professional Trade Associations and Certification Schemes

Many reputable traders are members of professional trade associations or hold recognised certifications. These organisations often set minimum standards for quality and conduct, and may require members to follow a code of practice. Examples include the Federation of Master Builders, NICEIC for electricians, and Gas Safe Register for gas engineers. While membership is not a legal requirement, it can provide extra reassurance.

Look for traders who can show evidence of their membership or certification. Don’t just take their word for it – verify their credentials directly with the relevant association or scheme.

3. Compare Multiple Traders

It’s a good idea to get quotes from at least three different traders before making a decision. This allows you to compare prices, services, and terms. Don’t automatically choose the cheapest option; consider the trader’s experience, reputation, and what is included in their quote. Ask each trader for references from previous customers and check their work if possible.

4. Research Reviews and Past Work

Search online for independent reviews or feedback from previous customers. While reviews can be helpful, remember they are not always genuine. Look for patterns in the feedback – consistent complaints about reliability or quality could be a red flag. Ask traders for examples of similar jobs they’ve completed and, if possible, visit previous work to see the quality for yourself.

5. Understand Your Rights

Before hiring anyone, make sure you understand your rights as a consumer. This includes knowing what to expect in terms of contracts, deposits, guarantees, and what to do if something goes wrong. For more information about your rights when hiring a builder or arranging home improvements, see our dedicated guide.

By following these steps, you can reduce the risk of hiring an unreliable trader and increase your chances of a successful outcome. Taking the time to research and compare options will help you make an informed decision and protect your interests.

How can I check a trader’s certifications and complaints in my area?

Check Trader Credentials and Qualifications

Check Trader Credentials and Qualifications

Before hiring a trader, it’s essential to make sure they are qualified and authorised to carry out the work you need. Taking time to check their credentials can protect you from poor workmanship, financial loss, or even illegal activity. Here’s how to verify a trader’s legitimacy and ensure you’re dealing with a trustworthy professional.

1. Verify Licences, Certifications, and Trade Body Memberships

Many types of work – such as gas installations, electrical work, or building projects – require specific qualifications or legal authorisations. For example, anyone working with gas appliances must be registered with the Gas Safe Register, as required by the Gas Safety (Installation and Use) Regulations 1998. Similarly, electricians working in England and Wales should be registered with a Part P scheme provider under Building Regulations.

Ask the trader to show you their relevant certificates, licences, or proof of membership in recognised trade bodies. Reputable professionals will be happy to provide this information. Membership in organisations like the Federation of Master Builders (FMB) or the National Inspection Council for Electrical Installation Contracting (NICEIC) can also indicate a commitment to high standards and regular assessment.

Be wary of traders who are reluctant to provide evidence of their qualifications or claim that “no paperwork is needed.” Always check the credentials directly with the issuing body if you have any doubts.

2. Check VAT Registration

If a trader’s turnover exceeds the VAT registration threshold (currently £85,000 per year), they are legally required to be registered for VAT and must provide you with a VAT number on their invoices. You can ask to see their VAT certificate and check the number’s validity using HMRC’s online service.

If a trader claims to be VAT-registered but cannot provide a VAT number, or if they are charging VAT when they are not registered, this is a red flag. It could indicate dishonest behaviour or even tax fraud. Always ensure that any VAT charged is legitimate and properly documented.

3. Get Written Quotes and Contracts

Always ask for a written quote before agreeing to any work. A written quote should clearly outline the scope of the work, materials to be used, timescales, and the total cost (including VAT if applicable). Having this in writing helps prevent misunderstandings and gives you evidence if any disputes arise later.

Before any work begins, make sure you have a written contract or agreement. This should include:

  • The trader’s full name, business address, and contact details

  • A detailed description of the work to be done

  • The agreed price and payment schedule

  • Start and completion dates

  • Any warranties or guarantees

Under the Consumer Rights Act 2015, you have the right to expect services to be carried out with reasonable care and skill. A written contract helps both you and the trader understand your rights and responsibilities.

Common Questions

What if the trader says they’re “fully qualified” but doesn’t show proof?
Don’t rely on verbal assurances. Always ask to see certificates or check with the relevant trade body. A genuine professional will not hesitate to provide evidence.

Is it safe to pay a deposit before work starts?
It’s common for traders to ask for a deposit, especially for large projects. However, make sure you have a written agreement and receipt for any money paid. Avoid paying large sums upfront.

Can I trust a trader just because they have a website or business card?
Not necessarily. Always check their credentials, qualifications, and legal compliance, regardless of how professional their marketing materials look.

By taking these steps to check a trader’s credentials and qualifications, you can make a more informed decision and reduce the risk of problems later on.

How can I verify a trader’s credentials for my specific project?

Read Reviews and Get References

Read Reviews and Get References

Before you hire a trader or make a purchase, it’s important to do your homework by reading reviews and getting references. This can help you avoid unreliable traders and make more informed decisions.

Read Online Reviews on Trusted Platforms

Start by searching for reviews on well-known, independent websites. Trusted platforms often include consumer review sites, trade association websites, and local community forums. These reviews can give you a sense of a trader’s reputation, quality of work, and how they handle problems.

Look for patterns in feedback rather than focusing on just one or two reviews. Consistent positive or negative comments are usually a good indicator of the trader’s typical performance. Pay attention to recent reviews, as these reflect the trader’s current standards.

Contact Previous Customers for References

A reputable trader should be willing to provide references from previous customers. Don’t hesitate to ask for contact details and follow up with those customers directly. When speaking to references, consider asking questions such as:

  • Was the work completed on time and within budget?

  • Were there any issues, and if so, how were they resolved?

  • Would you hire this trader again?

Hearing about someone else’s experience can give you confidence in your choice or help you spot potential red flags.

Be Aware of Fake Reviews

Unfortunately, not all online reviews are genuine. Some traders may post fake positive reviews about themselves or negative ones about competitors. To spot fake reviews, look for:

  • Generic or overly enthusiastic language that doesn’t mention specific details.

  • Multiple reviews posted in a short time frame.

  • Reviews that seem out of place compared to others.

If something doesn’t feel right, trust your instincts and dig a little deeper.

Legal Protections for Consumers

The Consumer Protection from Unfair Trading Regulations 2008 makes it illegal for traders to mislead consumers with false or fake reviews. If you suspect a trader is using fake reviews to deceive customers, you can report them to Trading Standards.

By carefully reading reviews, checking references, and being alert to signs of fake feedback, you can greatly reduce the risk of hiring an untrustworthy trader. Taking these steps helps protect your rights and ensures you get the quality of service you expect.

How can I report fake reviews to Trading Standards?

How to Protect Yourself from Scams and Poor Quality Work

When hiring a trader for home improvements, repairs, or any service, it’s important to protect yourself from scams and poor-quality work. Unfortunately, rogue traders and fraudulent businesses do exist, and being aware of the risks can help you avoid costly mistakes.

Common Types of Scams

Some of the most frequent scams involving traders include:

  • Doorstep scams: Traders may turn up uninvited, offering services like roofing, driveway cleaning, or gardening. They often pressure you into quick decisions and may demand cash upfront.

  • Fake credentials: Some traders falsely claim to be part of professional bodies or display fake accreditation logos to appear trustworthy.

  • Advance payment fraud: You might be asked to pay in full before any work begins, only for the trader to disappear or deliver substandard work.

  • Inflated quotes and hidden costs: Unscrupulous traders may quote a low price to secure the job, then add unexpected charges once work has started.

  • Poor-quality work or unfinished jobs: Some traders do the bare minimum, use cheap materials, or leave work incomplete, making it difficult to get your money back.

Tips to Spot and Avoid Scams

  • Check credentials: Always ask for proof of qualifications, insurance, and membership in recognised trade associations. Don’t just take their word for it – verify details independently.

  • Get multiple quotes: Compare at least three quotes from different traders to get a sense of fair pricing and spot outliers.

  • Be wary of pressure tactics: Genuine traders will give you time to consider your options. Be cautious if you’re rushed into making a decision or payment.

  • Research reviews and references: Look up independent reviews and ask for references from previous customers.

  • Trust your instincts: If something feels off, don’t be afraid to walk away.

For a deeper dive into recognising warning signs and practical ways to keep yourself safe, see Spotting and avoiding scams: expert tips.

Keep Records of All Communications and Payments

Good record-keeping is essential if you need to make a complaint or claim under consumer protection laws such as the Consumer Rights Act 2015. Always:

  • Save copies of quotes, contracts, invoices, and receipts.

  • Keep records of emails, texts, and any written correspondence.

  • Make notes of phone calls, including dates, times, and what was discussed.

These records can be crucial if you need to prove what was agreed or challenge poor-quality work.

Use Secure Payment Methods

Whenever possible, avoid paying by cash. Instead:

  • Use credit or debit cards, which offer extra protection if something goes wrong (for example, Section 75 of the Consumer Credit Act 1974 protects purchases over £100 made by credit card).

  • Consider bank transfers only if you have verified the trader’s details and are confident in their legitimacy.

  • Never pay the full amount upfront; a reasonable deposit is standard, with the balance paid once the work is completed to your satisfaction.

Staying alert and following these steps can help you avoid scams and ensure you get the quality of work you expect. If you’re ever unsure, take your time and seek advice before making any commitments.

How can I verify a trader’s credentials before hiring?

Understanding Your Consumer Rights When Hiring a Trader

When you hire a trader to provide goods or services in the UK, you are protected by a range of consumer rights designed to ensure fair treatment and quality standards. Understanding these rights can help you make informed decisions, avoid problems, and know what to do if something goes wrong.

Your Rights Under UK Consumer Law

UK consumer law, including the Consumer Rights Act 2015, gives you clear protections when you buy goods or services from a trader (someone acting in the course of a business). This means you have the right to expect that:

  • The work will be carried out with reasonable care and skill.

  • Any goods supplied will be as described, fit for purpose, and of satisfactory quality.

  • The trader will charge a fair price if none is agreed in advance.

  • The work will be completed within a reasonable time if no specific timescale is set.

For more detail, you can read the legal requirements for traders to carry out services to a proper standard in Section 49 – Services to be performed with reasonable care and skill.

If the Work Is Poor Quality or Not Completed

If a trader’s work is below standard, not finished, or doesn’t match what was agreed, you have the right to ask for the problem to be put right. This could mean:

  • Asking the trader to redo the work or fix the issues at no extra cost.

  • Requesting a price reduction if the problem can’t be fixed.

  • In some cases, you may be entitled to cancel the contract and claim a refund.

These rights apply whether you’re having a kitchen fitted, your boiler serviced, or any other paid service. For specific guidance on your rights with home improvements, see our dedicated overview.

The Importance of Contracts

Having a written contract with your trader is strongly recommended. A contract should clearly set out:

  • The work to be done and any materials to be supplied

  • The total price or how charges will be calculated

  • Payment terms and schedule

  • Start and finish dates

  • Details of any guarantees or warranties

A clear contract protects both you and the trader by making expectations and responsibilities obvious from the start. Always read the terms carefully before signing, and keep a copy for your records.

Cancellations and Refunds

In many cases, you have the right to cancel a contract and get a refund, especially if you agreed to the work at your home or online. Key points include:

  • For most contracts agreed away from business premises (like in your home), you usually have a 14-day “cooling-off” period to cancel without penalty.

  • If the trader starts work during the cooling-off period with your permission, you may need to pay for any work completed if you later cancel.

  • If goods or services are not provided as agreed, you may be entitled to a full or partial refund.

Always check the cancellation terms in your contract and ask the trader to explain anything you’re unsure about before work begins.


Knowing your rights helps you hire with confidence and resolve issues quickly if they arise. If you’re planning work on your home, you can find more tailored advice in our section on home improvements.

Can I cancel my home repair contract during the cooling-off period?

What to Do If You Have Problems with a Trader

If you run into problems with a trader – such as work not being completed as agreed, poor-quality results, or goods not matching their description – there are clear steps you can take to protect your rights and seek a fair resolution.

1. Try to Resolve the Issue Directly

Start by contacting the trader as soon as you notice a problem. Explain clearly what has gone wrong and what you would like them to do to put things right. Many issues can be resolved quickly through an honest conversation, whether it’s requesting a repair, replacement, or refund.

2. Gather and Keep Evidence

It’s important to collect and keep any evidence related to your complaint. This may include:

  • Photos or videos showing the poor workmanship or faulty goods

  • Copies of receipts, invoices, or contracts

  • Records of emails, text messages, or any other correspondence with the trader

  • Notes of phone calls, including dates, times, and what was discussed

Having a clear record will help support your case if you need to escalate the complaint.

3. Make a Formal Complaint

If the trader doesn’t resolve the issue informally, make your complaint in writing. This creates a clear record of your concerns and what you expect as a solution. Be specific about what went wrong, what you want done, and include copies of any evidence. For help structuring your complaint, you can use a letter to complain to a trader about poor quality work.

4. Know Your Legal Rights

UK consumers are protected by laws such as the Consumer Rights Act 2015. This means any goods or services you buy should be as described, fit for purpose, and of satisfactory quality. If a trader fails to meet these standards, you may be entitled to a repair, replacement, or refund. The exact remedy depends on the nature of the problem and how quickly you report it.

5. Next Steps if the Problem Continues

If your complaint isn’t resolved after following these steps, you may need to take further action. This could include contacting a dispute resolution scheme, seeking advice from a consumer organisation, or considering legal action. For more detailed guidance on what to do next, see how to solve an ongoing consumer problem.

By acting quickly, keeping good records, and following the proper steps, you can improve your chances of resolving issues with a trader and protecting your rights as a consumer.

What are my options if the trader ignores my formal complaint?

Where to Get Further Help and Support

Finding a trustworthy trader is important, but even after careful checks, problems can still arise. If you have concerns about a trader or need extra support, several organisations and resources are available to help you resolve issues and protect your rights.

Organisations That Can Help

If you’ve experienced poor service, faulty goods, or suspect a trader is acting unfairly, you’re not alone. Many consumers face similar issues, and there are dedicated organisations to support you:

  • Citizens Advice: Offers free, impartial advice on consumer rights and can guide you through the steps to resolve disputes.

  • Trading Standards: Works to protect consumers from unfair trading and illegal business practices.

  • Ombudsman Services: Provide independent dispute resolution between consumers and traders, especially if direct complaints haven’t been resolved.

How to Report a Trader to Trading Standards

If you believe a trader has broken the law, misled you, or acted unfairly, you can Report to Trading Standards. Trading Standards investigates complaints about businesses that may be breaching consumer protection laws, such as the Consumer Rights Act 2015 or the Consumer Protection from Unfair Trading Regulations 2008. They can take enforcement action against traders who break the rules.

When reporting, make sure to provide as much detail as possible, including:

  • The trader’s name and contact details

  • A description of the problem

  • Any evidence, such as contracts, receipts, or correspondence

The Role of an Ombudsman

If you’ve complained to a trader and are not satisfied with their response, you may be able to escalate your complaint to an ombudsman. An ombudsman is an independent body that reviews disputes between consumers and traders and makes fair, impartial decisions based on the facts.

You can contact an ombudsman in England if the trader is covered by an ombudsman scheme. Common areas include home improvements, energy, and financial services. The ombudsman will look at both sides of the dispute and can require the trader to put things right if they find in your favour.

Further Support if Problems Persist

If you’re still struggling to resolve your issue, or need more detailed guidance, there are other ways to get help. If you need more help about a consumer issue, you can find additional advice and support to make sure your rights are protected.

Remember, keeping records of all your communications, contracts, and evidence will help any organisation or ombudsman review your case more effectively. If you’re unsure where to start, don’t hesitate to seek advice early – acting quickly can often lead to a better outcome.

How do I report a trader or escalate a complaint to an ombudsman?

Additional Tips for Hiring Reliable Traders for Home Repairs and Improvements

Hiring a reliable trader for home repairs or improvements can save you from unnecessary delays, unexpected costs, and disputes down the line. Here are some additional tips to help ensure your project runs smoothly and you get the quality of service you expect.

Choose Trustworthy Traders to Avoid Issues

Selecting a reputable trader is your first line of defence against poor workmanship and missed deadlines. Reliable traders are more likely to stick to agreed schedules, communicate effectively, and resolve any issues promptly. To check a trader’s reputation, look for independent reviews, ask for recommendations, and confirm their membership in recognised trade associations. For further detailed guidance on how to verify a trader’s credentials, the Find a trader and check you can trust them – Citizens Advice page is an excellent starting point.

Set Clear Deadlines and Expectations in Contracts

A well-drafted contract is crucial for protecting your interests. Before work begins, make sure you have a written agreement that clearly sets out the scope of work, materials to be used, total cost, payment schedule, and – importantly – start and finish dates. This helps avoid misunderstandings and gives you a basis for action if the trader fails to deliver as promised. If you’re facing delays or want to understand your legal rights in these situations, see our Speed up slow contractors: deadline tips & legal rights guide.

Check Insurance Cover for Home Repairs and Improvements

Before hiring a trader, always check that they have suitable insurance, such as public liability insurance, which covers damage to your property or injury caused by their work. You should also review your own home insurance policy to ensure you’re protected during and after the repairs or improvements. Some policies may have requirements about using approved contractors or notifying your insurer before work begins. For more information about what insurance you and your trader should have, see Insurance cover for home repairs.

Monitor Work Progress and Keep Communication Open

Stay involved throughout the project by regularly checking on the progress of the work. Don’t be afraid to ask questions or request updates if something doesn’t look right. Good traders will keep you informed and address any concerns as they arise. Keeping written records of communications, changes to the plan, and any issues that come up can help if you need to resolve disputes later.

By following these steps, you’ll be better equipped to hire reliable traders, avoid common pitfalls, and ensure your home repairs or improvements are completed to a high standard.


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