Author: Contend Legal
Your energy supplier has gone bust
What it means when your energy supplier goes bust When your energy supplier goes bust, it means the company has stopped trading – usually because it’s gone bankrupt or can no longer meet its financial obligations. This can sound alarming, but it’s a situation that’s been planned for by both the government and the energy…
Power Cuts in the UK: Your Rights, Preparation, and Getting Help
Understanding Power Cuts in the UK A power cut – sometimes called a power outage or blackout – happens when electricity supply is interrupted, leaving homes or businesses without power. In the UK, power cuts can be caused by a range of factors. Bad weather, such as storms, high winds, or heavy snow, often damages…
What to Do If Your Energy Supplier Threatens Disconnection in the UK
Understanding Your Energy Supply Disconnection When your energy supplier tells you that your gas or electricity supply is at risk of being disconnected, it means they are considering cutting off your power – usually because of unpaid bills or unresolved issues with your account. Disconnection can have a serious impact on your daily life, so…
What to Do If Your Energy Supplier Was Switched Without Consent
Understanding an Unauthorised Energy Supplier Switch When your energy supplier is changed without your knowledge or agreement, this is known as an unauthorised switch. In simple terms, it means your gas or electricity account has been moved to a different supplier without your explicit consent. This can be unsettling and may leave you worried about…
How to Claim Compensation for Power Cuts: Your Rights Explained
Understanding Your Right to Compensation for Power Cuts A power cut, also known as a power outage, happens when your electricity supply is unexpectedly interrupted. In the UK, power cuts are usually caused by severe weather (such as storms or high winds), damage to power lines, equipment failure, or planned maintenance work by your energy…
How to Recognise and Challenge Discrimination by Energy Suppliers
Understanding Discrimination by Energy Suppliers Understanding Discrimination by Energy Suppliers Discrimination by energy suppliers happens when you are treated unfairly or less favourably because of who you are, rather than your circumstances as a customer. In the UK, it is illegal for gas and electricity companies to discriminate against you based on certain personal characteristics.…
How to Check and Confirm Who Supplies Your Gas or Electricity
Understanding Changes to Your Energy Supply When your energy supplier changes, it can feel confusing or even worrying – especially if you didn’t ask for the change yourself. There are a few common reasons why your gas or electricity supplier might switch to a different company: 1. Your supplier goes out of business: If your…
Problems with Your Energy Supply or Supplier: Legal Overview
Understanding Problems with Your Energy Supply or Supplier When you have a problem with your energy supply or supplier, it can be stressful and confusing. Common issues include mistakes on your bills, unexpected power cuts or interruptions to your gas or electricity, and difficulties getting help or clear answers from your energy company’s customer service…
Your energy supplier has put its prices up
Understanding Your Energy Price Increase When your energy supplier puts its prices up, it means the amount you pay for your gas or electricity will increase. This can affect your monthly direct debit, prepayment meter costs, or the bill you receive after using energy. Understanding why prices change and how you’re protected can help you…
UK Energy Bill Rights: How to Avoid Scams and Resolve Disputes
Understanding Your Energy Bill Rights in the UK Understanding your rights as an energy consumer in the UK is essential for managing your bills, avoiding unfair charges, and resolving disputes confidently. Here’s what you need to know about your entitlements and responsibilities when it comes to energy bills. Your Rights as an Energy Consumer UK…
