Author: Contend Legal
Energy Bill Support in the UK: Legal Overview
Understanding Your Rights and Options for Energy Bill Support As an energy consumer in the UK, you have important rights and protections when it comes to getting help with your gas and electricity bills. Energy suppliers are regulated by Ofgem and must follow rules set out in the Energy Act 2010 and the Standard Licence…
How to Find Out Who Supplies Your Gas or Electricity in the UK
Why Knowing Your Gas or Electricity Supplier Matters Knowing who your gas or electricity supplier is might seem like a small detail, but it plays a crucial role in managing your household energy. Understanding your supplier allows you to keep track of your energy account, pay your bills on time, and quickly resolve any issues…
How to Switch Your Business Energy Supplier: Legal Steps and Tips
Introduction to Switching Your Business Energy Supplier Switching your business energy supplier can be a smart way to reduce costs, access better customer service, or take advantage of more flexible contract terms. Many small businesses in the UK find that regularly reviewing their gas and electricity deals helps them stay competitive and manage overheads more…
How to Resolve Problems with Your Business Energy Supplier or Broker
Understanding Problems with Your Business Energy Supplier or Broker Small businesses often rely on energy suppliers and brokers to keep their operations running smoothly. However, problems can sometimes arise that disrupt your business and increase your costs. Understanding these issues – and knowing your rights – can help you take action quickly and confidently. Common…
Managing Your Business Energy Supply When Moving Premises in the UK
Understanding your energy supply when moving business premises When moving your business to new premises, managing your energy supply should be a top priority. Overlooking this aspect can lead to unexpected costs, service interruptions, or even legal disputes. Understanding how your gas and electricity arrangements are affected by a move helps you avoid problems and…
How to Manage and Resolve Your Business Energy Bills in the UK
Understanding your business energy bills Understanding your business energy bills Business energy bills can sometimes be confusing, but knowing what each part means can help you manage your costs and avoid any surprises. Here’s what you need to know to make sense of your bill and ensure you’re being charged correctly. Typical charges on your…
How to Check if Your Business Qualifies as a Microbusiness in the UK
What is a microbusiness? A microbusiness, as defined under UK energy regulations, is a small business that meets certain criteria related to employee numbers, turnover, or energy usage. According to Ofgem’s guidance on microbusiness definition under UK energy regulations, your business is considered a microbusiness if it meets any one of the following conditions: This…
Energy Issues for Small Businesses: Legal Overview
Understanding Your Energy Rights as a Small Business As a small business in the UK, you have specific legal rights and responsibilities when it comes to your gas and electricity supply. Energy suppliers must treat small businesses fairly, following rules set by Ofgem, the energy regulator. These rules cover key areas such as clear contract…
How to Complain to Your Energy Supplier and Resolve Problems
Introduction to Complaining About Your Energy Supplier If you’re experiencing issues with your gas or electricity supplier – such as incorrect bills, unexpected price increases, poor customer service, or problems switching providers – you have the right to complain and seek a resolution. Complaints can also cover issues like delays in setting up your account,…
How to Complain to the Energy Ombudsman and Get Your Issue Resolved
What is the Energy Ombudsman? What is the Energy Ombudsman? The Energy Ombudsman is an independent, impartial service set up to help resolve disputes between energy customers and their gas or electricity companies. If you have a problem with your energy supplier – such as a disagreement about your bill, poor customer service, or issues…
