Author: Contend Legal
Claim Back Credit: UK Energy Refund Rights Overview
Understanding Claim Back Credit When we talk about ‘claim back credit’ in the context of UK gas and electricity supply, it means asking your energy supplier to return money you are owed. This usually happens when you have paid more than you should – either because of estimated bills, direct debit overpayments, or mistakes in…
How to Choose the Best UK Energy Tariff: Your Rights and Options
Understanding Energy Tariffs in the UK An energy tariff is the pricing plan you agree to with your gas or electricity supplier. It sets out how much you pay for your energy, including the cost per unit (measured in kWh) and any daily standing charges. The tariff you choose can have a big impact on…
Gas and Electric Law in the UK
Introduction to Gas and Electric Consumer Rights in the UK The gas and electricity market in the UK is regulated to protect you as a consumer. Whether you’re switching suppliers, comparing tariffs, or dealing with billing issues, you have clear rights under laws such as the Gas Act 1986 and the Electricity Act 1989. These…
Pregnancy Discrimination and Consumer Rights
Understanding Pregnancy Discrimination in Consumer Rights Understanding Pregnancy Discrimination in Consumer Rights Pregnancy discrimination in consumer rights happens when you are treated unfairly or denied services because you are pregnant, have recently given birth, or are breastfeeding. This type of discrimination can occur in shops, restaurants, hotels, gyms, financial services, and many other places where…
Retail Discrimination: Your Legal Rights and How to Take Action
Understanding Retail Discrimination Retail discrimination happens when a person is treated unfairly or less favourably by shops, retail staff, or service providers because of certain personal characteristics. This can occur in many ways, such as being refused service, ignored by staff, followed around the store, or subjected to rude or dismissive behaviour. Sometimes, discriminatory policies…
How to Challenge Discrimination When Using Services in the UK
Understanding Discrimination in Services Discrimination in services happens when you are treated unfairly or less favourably because of certain personal characteristics while using everyday services. In the UK, it is against the law for service providers – such as shops, restaurants, banks, hotels, public transport companies, and leisure centres – to discriminate against you based…
How to Challenge Discrimination by UK Public Authorities: Your Rights
Understanding Discrimination by UK Public Authorities Understanding Discrimination by UK Public Authorities Discrimination by UK public authorities is when you are treated unfairly or less favourably by an organisation that provides public services, simply because of who you are. Public authorities include bodies such as local councils, government departments, the NHS, police forces, schools, and…
Disability and Consumer Rights: Your Legal Protections in the UK
Introduction to Disability and Consumer Rights When you buy goods or services in the UK, you have legal rights as a consumer. If you are disabled, the law gives you extra protections to make sure you are treated fairly and can access products and services just like anyone else. Understanding your rights is important –…
Your Consumer Rights and Protection from Discrimination in the UK
Introduction to Consumer Rights and the Equality Act 2010 Introduction to Consumer Rights and the Equality Act 2010 The Equality Act 2010 is a key piece of legislation in the UK designed to protect individuals from unfair treatment and to promote a more equal society. When it comes to buying goods or using services, this…
Discrimination and Consumer Rights
Introduction to Discrimination and Consumer Rights Discrimination in consumer rights refers to being treated unfairly or less favourably when buying goods or services because of personal characteristics such as age, race, gender, disability, or pregnancy. In the UK, everyone has the right to fair treatment when shopping, using services, or accessing public facilities. This principle…
