Introduction to Submitting Your PIP Application
Personal Independence Payment (PIP) is a benefit designed to help people in the UK who have a long-term health condition or disability that affects their daily living or mobility. If you find it difficult to carry out everyday tasks or get around because of your condition, PIP can provide crucial financial support.
Submitting your PIP application is a key step in the process, and it’s important to get it right. Mistakes or missing information can lead to delays, or even result in your claim being rejected. To avoid common issues, make sure you provide accurate details about your health condition, how it affects your daily life, and any supporting evidence you have.
This page focuses specifically on how to submit your PIP application, guiding you through what you need to do at this stage. However, submitting the form is just one part of the journey. Understanding the full PIP application process will help you know what to expect before and after you send in your application, including assessments and decision timescales.
Whether you are applying for the first time or helping someone else, taking the time to carefully complete and submit your PIP application can make a real difference. In the following sections, you’ll find practical steps, tips, and answers to common questions to help you submit your application smoothly and confidently.
Starting Your PIP Application
Starting Your PIP Application
Beginning your Personal Independence Payment (PIP) application is an important step if you need extra help with daily living or mobility due to a long-term health condition or disability. Here’s what you need to know to get started smoothly and confidently.
How to Begin Your Claim
To start your PIP claim, you must contact the Department for Work and Pensions (DWP) by phone. The DWP will check that you meet the basic eligibility criteria and begin your claim process. You cannot apply for PIP online or by post at this stage – the initial contact must be made by telephone.
When you call, you’ll be asked several questions to confirm your identity and eligibility. If you need help making the call, a family member, friend, or support worker can do it on your behalf, but you must be present during the call to give your consent.
Information You’ll Need to Provide
Having the right information ready will make the call much easier. The DWP will usually ask for:
Your full name, address, and date of birth
Your contact details (phone number and email, if you have one)
Your National Insurance number (this is essential for processing your claim)
Your bank or building society account details (so payments can be set up if your claim is successful)
Details of your GP or other healthcare professionals involved in your care
Information about any time you have spent abroad, in hospital, or in residential care
If you’re not sure where to find your National Insurance number, it can usually be found on payslips, official letters about tax or benefits, or your National Insurance card.
Tips for Preparing Before You Start
Before you contact the DWP, it’s a good idea to:
Gather all the necessary documents and information listed above, so you’re not caught off guard during the call.
Make a note of your main health conditions, disabilities, or difficulties, and how they affect your daily life or mobility. This will help if you’re asked for details.
Set aside enough time for the call, as it may take 20–30 minutes.
Have a pen and paper ready to write down important information, such as your claim reference number, or any instructions the DWP gives you.
Being well-prepared can help the process go more smoothly and reduce the risk of delays.
The Importance of Accurate Information
Providing accurate and complete information from the outset is crucial. Mistakes or missing details can slow down your claim, or even result in your application being returned. For example, forgetting to include your National Insurance number can cause delays, as your claim needs to be matched to your records. Always double-check the information you provide, and contact the DWP as soon as possible if you realise you’ve made an error.
Remember, the information you give at this stage forms the basis of your claim. If your circumstances change after you’ve started your application, let the DWP know straight away.
Starting your PIP application may feel daunting, but careful preparation and attention to detail can make a real difference. For more step-by-step guidance on the process and what to expect, see the Department for Work and Pensions (DWP) advice on starting your claim. If you’re ready to move on to the next stage, learn more about what to include on your claim form and the importance of your National Insurance number.
Completing and Submitting the PIP Claim Form
When you start your Personal Independence Payment (PIP) claim, the Department for Work and Pensions (DWP) will send you a claim form – usually called the "How your disability affects you" form (PIP2). This is your chance to explain in detail how your health condition or disability impacts your daily life and mobility. Completing this form accurately and honestly is crucial, as the information you provide will be used to assess your eligibility for PIP.
What’s Included in the PIP Claim Form?
The claim form is divided into sections that ask about different aspects of your daily life. You’ll be asked to describe:
Daily living activities: This includes tasks like preparing food, eating, washing, dressing, managing medication, and communicating.
Mobility activities: You’ll need to explain how your condition affects your ability to move around, plan journeys, and travel independently.
Medical evidence: There’s space to provide details of your condition, treatment, and any supporting documents, such as letters from your doctor or specialist.
Each section will usually ask you to describe the difficulties you face, how often they occur, and whether you need help or use aids to complete tasks.
Tips for Completing the Form
Take your time when filling in your claim form. Here are some practical tips:
Be honest and specific: Give clear, truthful examples of how your condition affects you. For instance, if you struggle to cook a meal because of pain or fatigue, describe what happens and how you manage.
Explain variability: If your symptoms fluctuate, explain how often you have good and bad days, and how this changes your ability to do things.
Include supporting evidence: Attach any relevant medical reports, care plans, or letters that back up your statements.
Describe the help you need: Even if you don’t currently receive help, mention if you would benefit from assistance or use aids (like walking sticks or special cutlery).
Common Mistakes to Avoid
Many applications are delayed or rejected due to avoidable errors. To help your claim go smoothly:
Don’t rush – take time to answer every question fully.
Avoid leaving sections blank; if a question doesn’t apply, write “not applicable” and explain why.
Don’t underestimate your difficulties – be honest about what you can and can’t do, even if it feels uncomfortable.
Make sure your contact details are accurate and up to date.
How to Submit Your Completed Form
Once you’ve finished your form, you’ll need to return it to the DWP by the deadline stated in the accompanying letter. Most people send the form by post using the pre-paid envelope provided, but some may be invited to submit it online if the DWP has sent a digital link.
For detailed step-by-step instructions on how to submit your PIP claim form, including what to do if you need more time or help, visit Citizens Advice.
Taking care with your application and providing as much detail as possible can make a real difference to the outcome of your claim. If you need further guidance on filling in your claim form, explore our dedicated resources for more in-depth support.
What Happens After You Submit Your Application
What Happens After You Submit Your Application
Once you’ve submitted your Personal Independence Payment (PIP) application, there are several important steps that follow before a final decision is made. Understanding what happens next can help you feel more prepared and ensure you respond promptly to any requests.
Initial Review and Requests for Further Information
After your application is received, the Department for Work and Pensions (DWP) will review the information you’ve provided. At this stage, they may contact you if they need more details or supporting evidence about your health condition or disability. This could include reports from your doctor, specialist, or other healthcare professionals. Providing clear and thorough evidence can help avoid delays in your claim.
The Role of Medical Assessments
In most cases, you’ll be invited to attend a medical assessment. This is a standard part of the PIP process and helps the DWP understand how your condition affects your daily life and mobility. The assessment is carried out by a health professional who is independent from your usual care team. They will ask questions about your condition, how you manage day-to-day activities, and may perform simple physical tasks if relevant.
To learn more about what to expect and how to prepare, see our detailed guide on PIP medical assessments. You can also find official information about medical assessments on GOV.UK.
Preparing for Your Medical Assessment
If you are asked to attend a medical assessment, it’s a good idea to:
Bring any recent medical evidence or prescription lists with you.
Make notes about how your condition affects your daily life, including any difficulties with mobility, personal care, or communication.
Consider asking a friend, family member, or support worker to attend with you for support.
Be honest and detailed in your answers, giving examples of how your condition affects you on both good and bad days.
Remember, the purpose of the assessment is to understand your individual needs, so providing clear and specific information is crucial.
What Happens Next
After the assessment and once all evidence is gathered, the DWP will make a decision on your PIP claim. You’ll receive a letter explaining the outcome and, if successful, details about your payment and review dates.
If you have questions about any stage of the process, or want to explore related parts of the PIP journey, visit our section on PIP medical assessments for more detailed advice. For authoritative guidance on the application process, including assessments and evidence requirements, refer to the government’s official page on Personal Independence Payment (PIP): How to claim – GOV.UK.
Providing Evidence and Supporting Information
Providing Evidence and Supporting Information
When submitting your Personal Independence Payment (PIP) application, providing strong evidence and supporting information is essential. The Department for Work and Pensions (DWP) relies on this evidence to understand how your health condition or disability affects your daily life and mobility. Supplying clear, relevant documents can increase the chances of your application being processed smoothly and fairly.
Types of Evidence You Can Provide
The most effective evidence is recent and directly relates to how your condition impacts you. Common types include:
Medical reports: These can be from your GP, hospital specialists, physiotherapists, or other healthcare professionals. Medical reports often detail your diagnosis, treatment, and prognosis. For more about the importance of medical evidence, see medical reports.
Care plans: If you have a care plan set out by your local authority or a health professional, this can show the level of support you need day-to-day.
Statements from carers, friends, or family: Personal statements from those who help you can provide real-life examples of the support you need and the difficulties you face.
Prescription lists: A record of your medications can help demonstrate the ongoing nature of your condition.
Appointment letters: These show that you are actively receiving treatment or support for your condition.
How to Gather and Submit Supporting Documents
Start by collecting recent and relevant documents. You can request copies of medical records from your GP surgery or hospital. If you receive care or support at home, ask your carer or support worker to write a statement describing the help they provide.
When submitting your PIP form, include photocopies of your evidence – never send original documents, as they may not be returned. Clearly label each document with your name and National Insurance number. You can send these documents together with your application form by post. If you receive further evidence after submitting your form, you can send it to the DWP separately, making sure to include your details for identification.
Why Evidence Matters
The DWP assesses PIP claims based on how your condition affects your ability to carry out daily activities and move around, not just the diagnosis itself. Evidence should clearly describe the difficulties you experience, such as needing help to prepare food, wash, dress, or get around outside. Real-life examples and detailed descriptions are especially helpful.
Condition-Specific Guidance
Some health conditions have particular evidence requirements or considerations. For instance, mental health conditions, neurological disorders, or fluctuating conditions may need different types of supporting information. For tailored advice on what evidence is most relevant for your situation, consult the PIP health condition guides, which explain how different conditions are assessed and what documentation is most useful.
By providing thorough, well-organised evidence, you help ensure your PIP application accurately reflects your needs. If you have questions about gathering evidence or the application process, you can find further guidance in resources such as medical reports.
Special Guidance for Certain Conditions
Special Guidance for Certain Conditions
When applying for Personal Independence Payment (PIP), it’s important to know that some medical conditions or disabilities require tailored advice to ensure your application is as strong as possible. The way you describe your daily challenges and the evidence you provide can make a significant difference to the outcome of your claim.
For example, if you are claiming PIP for diabetes, you’ll need to explain how your condition affects your ability to manage everyday tasks, such as preparing food, monitoring your blood sugar, or dealing with hypos. Similarly, there is dedicated guidance for claiming PIP for a learning disability, which can help you present your needs clearly, especially where communication, understanding, or remembering information may be affected.
Following condition-specific advice is important because the PIP assessment looks at how your health issues impact your daily life, rather than the diagnosis itself. By using guidance tailored to your circumstances, you can provide more relevant examples and supporting evidence, which can improve your chances of a successful claim.
Many charities and organisations offer practical tips for PIP claims, such as keeping a diary of your daily challenges. For instance, Mencap recommends filling in diary sheets for two weeks and sending them with your application. This approach can help you give a clearer picture of how your condition affects you day-to-day. For more details and practical advice, you can read PIP claims.
If your condition is not listed here, it’s still worth looking for specific guidance or support groups related to your health needs. Tailoring your application to reflect your personal experiences and challenges is key to making your claim as strong as possible.
Tips for a Smooth PIP Application Submission
Tips for a Smooth PIP Application Submission
Submitting your Personal Independence Payment (PIP) application correctly is essential to avoid delays and ensure your claim is processed smoothly. Here are some practical tips and advice to help you through this stage of the process:
1. Double-check all information before submitting your application
Before you send off your PIP form, take time to review every section carefully. Make sure your personal details – such as your National Insurance number, address, and contact information – are accurate and up to date. Check that you have answered all questions fully and honestly, providing clear examples of how your condition affects your daily life and mobility. Incomplete or inconsistent answers can lead to delays or requests for more information from the Department for Work and Pensions (DWP).
2. Keep copies of all documents and forms you submit
It is important to keep a complete copy of your filled-in PIP form and any supporting evidence, such as medical reports, prescription lists, or care plans. This can be helpful if you need to refer back to your application or if the DWP contacts you with questions. You can photocopy your documents, take clear photos, or scan them for your records. Keeping a record of the date you sent your application is also recommended.
3. Respond promptly to any requests from the DWP
After you submit your application, the DWP may contact you for further information or to arrange a face-to-face or telephone assessment. Responding quickly to any letters, phone calls, or emails can help prevent delays. If you are asked to provide additional evidence, try to send it as soon as possible. The DWP is required to follow the rules set out in the Social Security (Personal Independence Payment) Regulations 2013, but your cooperation can help keep your claim on track.
4. Seek help or advice if you are unsure about any part of the application
The PIP application process can feel overwhelming, especially if you are dealing with a health condition or disability. If you are unsure how to answer a question or what evidence to provide, don’t hesitate to ask for help. You can contact local advice centres, charities, or support organisations that specialise in disability benefits. They can offer guidance on completing your form, understanding the legal criteria, and making sure your application clearly explains your needs.
5. Use available resources and guides to support your claim
There are a range of resources designed to help you understand the PIP process and what is expected at each stage. Official guidance from the DWP and practical guides from trusted organisations can provide step-by-step instructions, example answers, and checklists. These resources can help you gather the right evidence and avoid common mistakes, increasing your chances of a successful claim.
Taking these steps can make a real difference in how smoothly your PIP application is processed. Careful preparation, attention to detail, and seeking support when needed can help you navigate the process with confidence.
Further Resources and Related Topics
If you want to make sure your Personal Independence Payment (PIP) application goes as smoothly as possible, it’s helpful to look at other resources and related topics. Understanding each stage of the process and what’s expected can help you feel more confident and avoid common pitfalls. Below, you’ll find links to key guides and information that can support you at every step of your PIP claim.
Explore the Full PIP Application Journey
For a complete overview of how to apply for PIP, including what to expect at each stage, see the PIP application process. This guide breaks down each part of the journey, from your initial enquiry to receiving a decision.
Step-by-Step Guidance on Completing Your Claim
The claim form is a crucial part of your application. For detailed help with each question, tips on what information to include, and guidance on providing supporting evidence, visit our page on Filling in your claim form.
Understanding the Medical Assessment
Many PIP applicants are asked to attend a medical assessment as part of the process. To learn what to expect, how to prepare, and what the assessors are looking for, read our guide to PIP medical assessments.
Support for Specific Health Conditions
PIP can be awarded for a wide range of health conditions and disabilities. We offer detailed guidance for particular circumstances, including:
Claiming PIP for diabetes: Advice tailored for people managing diabetes, covering what evidence to provide and how daily life is affected.
Claiming PIP for a learning disability: Information on how learning disabilities are considered in PIP assessments and tips for making your case clear.
For a broader look at how different conditions can impact PIP eligibility, our PIP health condition guides explain what assessors are looking for and what kind of evidence is most helpful.
Taking the time to explore these resources can help you submit a stronger application and better understand your rights. If you’re unsure about any part of the process, these guides offer practical, step-by-step advice tailored to your situation.
