Overview: Applying for Universal Credit Without Internet Access
Many people are expected to apply for Universal Credit online, as this is the main method offered by the government. However, not everyone is able to do this. You might not have access to the internet at home, or you may find it difficult to use computers, smartphones, or tablets. Some people may also struggle with digital skills, have a disability that makes using online services challenging, or face language barriers. Whatever your situation, it’s important to know that you can still access Universal Credit and receive the support you’re entitled to.
Universal Credit is a crucial benefit designed to help with living costs if you’re on a low income or out of work. The law recognises that not everyone can apply online, and there are alternative ways to make a claim. The Department for Work and Pensions (DWP) provides other options, such as applying by phone or arranging face-to-face support at a Jobcentre Plus. These alternatives ensure that everyone has the opportunity to apply, regardless of their circumstances.
If you cannot apply online, it’s vital not to delay your claim. Universal Credit payments are calculated from the date you start your application, so acting quickly helps you avoid missing out on financial support. The DWP’s guidance allows you to request a different application method if you explain your situation – for example, if you don’t have internet access at home or need extra help because of a disability.
To learn more about the full process, including eligibility and what information you’ll need, visit Applying for Universal Credit. This will help you understand your rights and the steps involved, whether you apply online or use an alternative method. If you need help, don’t hesitate to ask for support from your local Jobcentre Plus or speak to someone you trust. Remember, getting the right advice early can make the process much easier.
Alternative Ways to Apply for Universal Credit
Alternative Ways to Apply for Universal Credit
If you’re unable to apply for Universal Credit online, there are other ways to make your claim. The Department for Work and Pensions (DWP) recognises that not everyone has internet access or is comfortable using digital services, so alternative methods are available to ensure you can still access the support you need.
Applying by Phone
You can apply for Universal Credit by phone if you cannot use the online system due to a disability, health condition, language barrier, or lack of internet access. To start your claim by phone, you’ll need to call the Universal Credit helpline. The helpline staff can guide you through the process, help you fill in the application, and answer any questions you may have.
What to Prepare Before You Call:
Personal details: Full name, address, date of birth, and National Insurance number.
Financial information: Details about your income, savings, and any benefits you already receive.
Housing information: Your rent or mortgage details, including your landlord’s contact information if you rent.
Household details: Information about anyone who lives with you, including children or other dependants.
Bank account details: So that payments can be made directly to you.
It’s a good idea to have all this information ready before you call, as it will help the process go more smoothly.
Applying in Person at a Jobcentre Plus Office
If you cannot apply online or by phone, you can visit your local Jobcentre Plus office to make a claim in person. This may be the best option if you need extra support, have complex circumstances, or require face-to-face assistance due to communication or accessibility needs.
When you arrive at the Jobcentre Plus, staff will discuss your situation and help you complete your Universal Credit application. They can also provide interpreters or other support if required. Remember to bring any relevant documents with you, such as proof of identity, income, and housing costs.
When to Use Alternative Application Methods
You might need to use these alternative methods if:
You have a disability or health condition that makes using a computer difficult.
You do not have reliable access to the internet.
You find it hard to read or write.
English is not your first language and you need extra help.
You’re experiencing a crisis or urgent change in circumstances.
If you’re unsure which method is right for you, Jobcentre Plus staff or the Universal Credit helpline can advise you on the best way to apply.
Legal Guidance
The right to alternative application methods for Universal Credit is set out in the Welfare Reform Act 2012 and supported by DWP guidance. The law requires that reasonable adjustments are made for people who cannot access digital services, ensuring that everyone has a fair opportunity to claim the benefits they are entitled to.
By offering these options, the DWP aims to make Universal Credit accessible to all, regardless of personal circumstances or barriers to using online services. If you need help, don’t hesitate to ask – support is available to make sure you can complete your application successfully.
Applying by Phone
Applying by Phone
If you’re unable to apply for Universal Credit online, you can make your application over the phone. This option is designed for people who find it difficult to use the internet due to disability, illness, or other personal circumstances. Here’s what you need to know about applying by phone, including step-by-step instructions, what information to prepare, and how to contact the right department.
How to Apply by Phone: Step-by-Step
Check Your Eligibility
Before calling, make sure you meet the basic eligibility criteria for Universal Credit. You must be aged 18 or over (with some exceptions for 16–17-year-olds), be on a low income or out of work, and have less than £16,000 in savings. You must also live in the UK. The rules are set out in the Universal Credit Regulations 2013.Call the Universal Credit Helpline
Phone applications are handled by the Universal Credit helpline. When you call, you’ll speak to a trained adviser who will guide you through the application process. Be prepared for possible wait times, especially during busy periods.Provide Your Details
The adviser will ask you for personal information and details about your circumstances. This may include your National Insurance number, address, contact details, and information about your household.Answer Questions About Your Situation
You’ll be asked about your income, savings, rent or mortgage, employment status, and any health conditions or disabilities. The adviser will also ask about anyone else who lives with you and their income.Submit Evidence
After your call, you may be asked to send documents to support your application. This could include proof of identity, recent payslips, bank statements, or tenancy agreements. The adviser will explain how to provide these documents, which may be by post or at a local Jobcentre.Book an Interview (if needed)
In most cases, you’ll need to attend an interview at your local Jobcentre. The adviser will help you book this appointment and explain what to bring with you.Receive Confirmation
Once your application is complete, you’ll receive a confirmation and information about what happens next, including how and when you’ll receive your first payment.
What to Have Ready Before You Call
To make your application smoother, have the following information and documents to hand:
Your National Insurance number
Details of your bank, building society, or credit union account
Information about your income, including payslips or self-employment details
Details of your rent or mortgage, such as your tenancy agreement or mortgage statement
Information about any savings or investments
Details of anyone else living with you, including their income and relationship to you
Evidence of any health conditions or disabilities (for example, a fit note from your GP)
Having these documents ready will help the adviser process your application more efficiently and reduce the need for follow-up calls.
Contact Numbers and Availability
The Universal Credit helpline is available to assist you with your application:
Telephone: 0800 328 5644
Textphone: 0800 328 1344 (for those who are deaf, hard of hearing, or have speech difficulties)
Relay UK: 18001 then 0800 328 5644 (if you cannot hear or speak on the phone)
The helpline is typically open Monday to Friday, from 8am to 6pm, excluding public holidays. If you need help in another language, let the adviser know at the start of your call.
If you’re worried about call charges, calls to these numbers are free from mobiles and landlines.
Applying by phone ensures that you can still access Universal Credit even if online application isn’t possible for you. The process is confidential and your information will be handled according to data protection laws. If you need extra support, let the adviser know – they are there to help you through every step.
Applying In Person
Applying In Person
If you’re unable to apply for Universal Credit online, you can make your application in person at a Jobcentre Plus office. This option is designed to ensure that everyone can access the support they need, even if they don’t have internet access or face difficulties using digital services.
How to Book an Appointment or Visit a Jobcentre Plus
To apply in person, you usually need to book an appointment with your local Jobcentre Plus. You can do this by calling your nearest office, or by visiting in person to request an appointment. It’s recommended to contact them in advance to check their opening times and whether you need to book, as some offices may not accept walk-ins.
You can find contact details, opening hours, and directions to your local office on the Jobcentre Plus page. This resource also provides information on how to get help with existing benefit claims and making new applications.
What to Expect During the In-Person Application
When you attend your appointment, a member of staff will guide you through the Universal Credit application process. You’ll be asked to provide personal information and evidence of your identity, such as:
Proof of identity (passport, driving licence, or other official documents)
Details about your income, savings, and housing situation
Information about your household, including anyone who lives with you
The staff will help you fill in the necessary forms and explain any questions you might have. If you have documents missing, they’ll advise you on how to provide them later.
During the appointment, you’ll also be informed about your responsibilities as a Universal Credit claimant, including the need to attend regular meetings and keep your information up to date. The process is confidential and designed to support you in accessing the benefits you’re entitled to.
Support Available at Jobcentre Plus Offices
Jobcentre Plus staff are trained to support people with a wide range of needs. They can:
Help you complete your application if you have difficulty reading, writing, or understanding forms
Arrange for translation or interpretation services if English is not your first language
Provide information in accessible formats, such as large print or Braille
Offer advice on what documents you need and how to gather them
If you have a disability or health condition, let the staff know so they can make reasonable adjustments to support you during your visit.
For further details on how to contact your local office and the support available, visit Jobcentre Plus.
Applying in person ensures that you can access Universal Credit even if you face barriers to applying online. The staff at Jobcentre Plus are there to help you every step of the way, making sure you receive the guidance and support you need.
Getting Help with Your Universal Credit Application
Getting Help with Your Universal Credit Application
Applying for Universal Credit can feel overwhelming, especially if you’re unable to complete the application online. The good news is that there’s plenty of support available to help you through the process, whether you need advice, access to a computer, or someone to guide you step-by-step.
Where to Find Support
If you’re struggling with any part of the Universal Credit application – whether it’s filling in forms, gathering documents, or understanding what’s required – you’re not alone. Help is available from several sources:
Jobcentre Plus: Staff at your local Jobcentre Plus can provide practical assistance with your application, including helping you fill out forms or explaining what information you need to provide. If you cannot apply online, they can discuss alternative ways for you to apply, such as by phone or in person. You can find out how to get in touch or arrange an appointment by visiting Jobcentre Plus.
Community Organisations: Many local charities, advice centres, and community groups offer free support with benefit applications. They can help you understand your entitlements, complete paperwork, and sometimes offer translation services if English isn’t your first language.
Digital Inclusion Services: If you don’t have access to a computer, smartphone, or the internet, there are services designed to help. These may include libraries, community centres, or specialist support organisations that provide access to devices and internet connections, as well as help with using them. For more information on these services and how they can assist you, see digital inclusion services.
How Jobcentre Plus Can Assist
Jobcentre Plus plays a central role in supporting people who cannot apply for Universal Credit online. If you have a disability, health condition, or any other barrier that makes online applications difficult, let the staff know as soon as possible. They can:
Arrange face-to-face or telephone appointments to help you complete your application
Provide access to computers and digital support in the Jobcentre
Offer guidance on what documents you’ll need
Help you understand what happens next after you apply
To get started, contact your nearest Jobcentre Plus using the details found on the Jobcentre Plus page.
Why Asking for Help Matters
It’s important to seek help as soon as you realise you’re struggling with your Universal Credit application. Delaying your application could mean you wait longer to receive your first payment, which might affect your finances. The rules for Universal Credit state that your claim usually starts from the date you submit your application, so getting support quickly can help you avoid unnecessary delays.
If you’re supporting someone else – such as a family member or friend – encourage them to ask for help early. There’s no need to feel embarrassed; these services exist to make sure everyone can access the benefits they’re entitled to.
For more detailed guidance on the types of help available and how to access them, visit digital inclusion services.
If you’re unsure where to start, remember that reaching out for support is the best first step. Whether you contact Jobcentre Plus directly or use local community services, help is available to make your Universal Credit application as smooth as possible.
What to Expect After Applying Offline
After you’ve applied for Universal Credit offline – whether by phone, post, or with help from an adviser – there are a few important steps to expect before your claim is processed. Understanding what happens next can help you feel more prepared and confident about the process.
You May Need to Attend an Interview
Once your application has been received, the Department for Work and Pensions (DWP) will review your information. In most cases, you’ll be asked to attend an interview, often called a “claimant commitment meeting.” This is a standard part of the Universal Credit process, whether you applied online or offline.
The interview is usually held at your local Jobcentre Plus. During this meeting, you’ll discuss your circumstances, confirm your identity, and agree on steps you’ll take to look for work or improve your situation. If you have a health condition, caring responsibilities, or other special circumstances, let the adviser know – they can adjust your commitments accordingly.
Preparing for Your Universal Credit Interview
To make sure your interview goes smoothly, it’s a good idea to gather key documents in advance. You may be asked to bring:
Proof of identity (such as a passport, driving licence, or birth certificate)
Evidence of your address (like a utility bill or tenancy agreement)
Details of your income and savings
Information about your housing costs
Details of any children or dependants
Having these documents ready can help avoid delays. If you’re unsure what to bring, contact the DWP or your local Jobcentre Plus for guidance.
For more detailed advice on how to prepare, including what questions you might be asked and how to make a good impression, take a look at Interview Tips for Universal Credit.
What Happens Next?
After your interview, the DWP will process your claim. They may contact you if they need more information. You’ll receive a decision letter explaining how much Universal Credit you’ll get and when your payments will start – usually around five weeks after your claim is accepted.
If your circumstances change while your claim is being processed (for example, you start a new job or your living arrangements change), let the DWP know as soon as possible. Keeping your information up to date helps ensure you receive the correct amount.
Remember, applying offline doesn’t affect your entitlement or the support you can receive. The process is designed to be fair and accessible, regardless of how you apply. If you need extra help at any stage, don’t hesitate to ask the DWP or your local Jobcentre for support.
Managing Your Universal Credit While Waiting for Payments
When you’re waiting for your first Universal Credit payment, it can take up to five weeks for the money to arrive. This waiting period can be challenging, especially if you have bills or essential costs to cover. Fortunately, there are options to help you manage your finances during this time.
Budgeting Advances for Essential Costs
If you need extra help with urgent expenses while waiting for your Universal Credit, you may be able to apply for a Budgeting Advance. This is an interest-free loan from the Department for Work and Pensions (DWP) to help with things like:
Emergency household costs (for example, replacing a broken cooker)
Getting a job or staying in work (such as travel expenses)
Funeral costs
You will need to pay the advance back through future Universal Credit payments, usually over 12 months.
How to Apply for a Budgeting Advance
To qualify for a Budgeting Advance, you must have been getting Universal Credit, Employment and Support Allowance, Income Support, Jobseeker’s Allowance, or Pension Credit for at least six months (unless you need the money to help you start a new job or keep an existing one). You must also have earned less than £2,600 (£3,600 for couples) in the past six months.
You can apply by contacting your work coach or calling the Universal Credit helpline. They will assess your situation and let you know how much you can borrow, which typically ranges from £100 to £812, depending on your circumstances.
For more detailed information on eligibility, how much you can get, and the application process, visit Getting a Universal Credit Budgeting Advance.
Other Financial Support While You Wait
If a Budgeting Advance isn’t suitable or you need additional help, you may be able to access other types of support, such as:
Short-term benefit advances – If you’re waiting for a decision on your claim, you can ask for an advance on your first payment.
Local welfare assistance schemes – Some local councils offer help with essentials like food or heating.
Food banks and charities – If you’re in crisis, local charities and food banks may be able to offer support.
Always keep your Jobcentre Plus informed about your situation, as they can advise you on the support available and help you access the right assistance.
Managing your money carefully during the waiting period and seeking help early can make things easier until your Universal Credit payments begin.
Understanding How Employment Affects Your Universal Credit Claim
When you claim Universal Credit, your employment status and the amount you earn directly affect how much you receive each month. Universal Credit is designed to adjust as your circumstances change, so understanding how your job and income influence your payments is important for managing your finances.
How Earnings Impact Your Universal Credit
Universal Credit payments are calculated based on your household income, including any earnings from work. If you start a new job or your earnings increase, your Universal Credit amount may decrease. Conversely, if your earnings go down or you lose your job, your Universal Credit payment could increase to help cover your essential costs.
There’s no limit to the number of hours you can work while claiming Universal Credit, but your payment will reduce gradually as you earn more. For every £1 you earn, your Universal Credit payment will usually go down by 55p. This is known as the ‘taper rate’. Some people may have a ‘work allowance’, which means you can earn a certain amount before your Universal Credit is affected, especially if you have responsibility for a child or have limited capability for work.
For a detailed explanation and examples tailored to different situations, see How Employment Affects Universal Credit.
Why It’s Important to Report Changes in Your Employment
It’s your responsibility to keep Universal Credit up to date with any changes in your work situation. This includes:
Starting or leaving a job
Changes to your working hours
Changes in your pay
Taking on a second job or self-employment
Reporting these changes promptly is vital. If you don’t, you might be paid too much or too little, which could lead to overpayments you’ll need to pay back, or even affect your entitlement to Universal Credit. Keeping your information accurate helps avoid delays, errors, or possible penalties.
How This Knowledge Helps You Manage Your Claim
Understanding the link between your employment and Universal Credit empowers you to budget more effectively. If you know how your payments might change when your work situation changes, you can plan ahead and avoid financial surprises. This is especially important if you’re applying for Universal Credit in a way that isn’t online, as you may need to provide extra information or evidence about your employment status.
If you’re also concerned about how Universal Credit can help with your rent or other housing costs, you can find further guidance on Universal Credit, including how to claim and what support is available.
By staying informed and keeping your details up to date, you can make sure you get the right support from Universal Credit as your work circumstances change.
Getting Help with Housing Costs Through Universal Credit
Getting Help with Housing Costs Through Universal Credit
Universal Credit is designed to support people with their living expenses, and this includes help with housing costs. If you’re renting your home, you may be able to get financial support to help pay your rent or certain service charges. This support is included as part of your Universal Credit payment and is often referred to as the ‘housing element’.
What Housing Support Is Included?
The housing element of Universal Credit can help cover:
Rent payments to your landlord (whether you rent from a private landlord, housing association, or local council)
Some service charges, such as maintenance of communal areas
Certain housing costs if you own your home, such as support for mortgage interest (in limited circumstances)
The amount you receive depends on your circumstances, including your age, household size, income, and where you live. For example, if you’re under 35 and renting privately, you might only be entitled to the shared accommodation rate.
How to Get Help with Rent and Housing Expenses
When you apply for Universal Credit, you’ll be asked about your housing situation. It’s important to provide accurate details about your rent, landlord, and any service charges you pay. The Department for Work and Pensions (DWP) will use this information to calculate how much housing support you can get.
If you’re struggling to pay your rent or worried about falling behind, let your work coach or case manager know as soon as possible. In some cases, payments can be made directly to your landlord to help prevent rent arrears.
If you need more information about what housing costs Universal Credit covers, or how to claim them, you can find step-by-step guidance on housing support.
Where to Find Further Advice
Understanding what help you can get with your housing costs can be confusing, especially if you’re not able to apply for Universal Credit online. For a detailed overview of the types of support available, including eligibility rules and practical examples, visit Help with Housing.
If you need extra support or have questions about your housing situation, you can also discuss your case with a Universal Credit adviser. They can help explain your options and guide you through the process, ensuring you get the right help with your housing costs.
