Category: Get Help with Your Energy Bills

Understanding Your Energy Bills and Consumer Rights Understanding your energy bills is the first step to taking control of your household costs. In the UK, energy bills typically include charges for the gas and electricity you use, standing charges (a daily fee for being connected to the supply), and VAT. You might also see details…

Introduction to Financial Support for Energy Bills Paying energy bills can be a challenge, especially as prices rise and household budgets are stretched. That’s why financial support is available to help people across the UK manage the cost of heating and powering their homes. This support is especially important for those on low incomes, people…

Understanding Prepayment Meters and Your Rights A prepayment meter is a type of energy meter that requires you to pay for your gas or electricity before you use it. You top up your meter using a key, card, or app, adding credit that allows you to access energy as you need it. These meters are…

Introduction to Extra Support from Your Energy Supplier Many people across the UK find it difficult to keep up with their gas and electricity bills, especially when circumstances change unexpectedly – such as losing a job, dealing with illness, or facing rising energy costs. If you’re struggling to pay, you’re not alone, and there are…

Introduction to Help with Bills for Alternative Fuel Users Many households across the UK rely on alternative fuels – such as oil, coal, wood, or liquefied petroleum gas (LPG) – to heat their homes and cook, rather than using mains gas or electricity. This is especially common in rural areas, where properties may not be…

Understanding Prepayment Meters A prepayment meter is a type of energy meter that requires you to pay for your gas or electricity before you use it. Instead of receiving a bill at the end of the month or quarter, you top up your meter with credit – usually by using a key, card, or mobile…

Understanding Your Situation When you’re struggling to pay your energy bills, recognising the problem early is the first and most important step. Common signs that you might be finding it difficult include falling behind on payments, receiving reminders or warning letters from your supplier, or needing to choose between paying for energy and other essentials…

Understanding Heat Networks and Your Bills A heat network is a system that supplies heating and hot water from a central source to multiple homes, flats, or buildings. Instead of each property having its own boiler or water heater, the heat is generated at a central location and distributed through insulated pipes. This can make…