Category: Problems with Your Energy Supply or Supplier
How to Check and Confirm Who Supplies Your Gas or Electricity
Understanding Changes to Your Energy Supply When your energy supplier changes, it can feel confusing or even worrying – especially if you didn’t ask for the change yourself. There are a few common reasons why your gas or electricity supplier might switch to a different company: 1. Your supplier goes out of business: If your…
How to Recognise and Challenge Discrimination by Energy Suppliers
Understanding Discrimination by Energy Suppliers Understanding Discrimination by Energy Suppliers Discrimination by energy suppliers happens when you are treated unfairly or less favourably because of who you are, rather than your circumstances as a customer. In the UK, it is illegal for gas and electricity companies to discriminate against you based on certain personal characteristics.…
How to Claim Compensation for Power Cuts: Your Rights Explained
Understanding Your Right to Compensation for Power Cuts A power cut, also known as a power outage, happens when your electricity supply is unexpectedly interrupted. In the UK, power cuts are usually caused by severe weather (such as storms or high winds), damage to power lines, equipment failure, or planned maintenance work by your energy…
What to Do If Your Energy Supplier Was Switched Without Consent
Understanding an Unauthorised Energy Supplier Switch When your energy supplier is changed without your knowledge or agreement, this is known as an unauthorised switch. In simple terms, it means your gas or electricity account has been moved to a different supplier without your explicit consent. This can be unsettling and may leave you worried about…
What to Do If Your Energy Supplier Threatens Disconnection in the UK
Understanding Your Energy Supply Disconnection When your energy supplier tells you that your gas or electricity supply is at risk of being disconnected, it means they are considering cutting off your power – usually because of unpaid bills or unresolved issues with your account. Disconnection can have a serious impact on your daily life, so…
Power Cuts in the UK: Your Rights, Preparation, and Getting Help
Understanding Power Cuts in the UK A power cut – sometimes called a power outage or blackout – happens when electricity supply is interrupted, leaving homes or businesses without power. In the UK, power cuts can be caused by a range of factors. Bad weather, such as storms, high winds, or heavy snow, often damages…
Your energy supplier has gone bust
What it means when your energy supplier goes bust When your energy supplier goes bust, it means the company has stopped trading – usually because it’s gone bankrupt or can no longer meet its financial obligations. This can sound alarming, but it’s a situation that’s been planned for by both the government and the energy…
Your Rights and Protections If Your Home Is on a Heat Network
Understanding Heat Networks Understanding Heat Networks A heat network, sometimes called district heating, is a system that delivers heating and hot water to multiple homes or buildings from a central source. Instead of each property having its own individual boiler or electric heater, a heat network uses insulated pipes to carry hot water or steam…
Problems Accessing or Topping Up Your Prepayment Meter: Your Rights
Understanding Prepayment Meters and Common Issues Prepayment meters are a type of energy meter that require you to pay for your gas or electricity before you use it. Instead of receiving a bill at the end of the month, you add credit to your meter using a key, card, or sometimes an app. This system…
What Your Landlord Can Legally Charge You for Energy in the UK
Introduction to Energy Charges by Landlords When you rent a home, your landlord may be responsible for arranging your energy supply, or you might have your own account with an energy provider. Understanding how and when your landlord can charge you for energy is essential to ensure you’re not paying more than you should. In…
