Category: Get More Help with Consumer Issues
How to Report a Business to Trading Standards and What Happens Next
What is Trading Standards? Trading Standards is a service run by local authorities across the UK, dedicated to protecting consumers and ensuring businesses operate fairly and legally. Their main role is to enforce a wide range of consumer protection laws, which help to keep you safe when buying goods or services. This includes laws such…
How to Resolve Ongoing Consumer Problems With Goods or Services
Understanding Your Consumer Rights Understanding Your Consumer Rights Knowing your consumer rights is the first and most important step when dealing with an ongoing problem with goods or services. In the UK, your protections are clearly set out by law, giving you the confidence to challenge poor quality or unresolved issues. What Are Your Basic…
How to Deal with Slow Contractors: Your UK Rights and Next Steps
Understanding Your Rights When Contractors Are Slow When a contractor is moving slowly or missing deadlines, it’s natural to feel frustrated – especially when home repairs or improvements are involved. Fortunately, UK law offers clear protections for consumers in these situations. Understanding your rights can help you address delays confidently and take the right steps…
How to Make a Complaint About Poor Service: Your Consumer Rights Guide
Introduction to Consumer Service Complaints Introduction to Consumer Service Complaints A consumer service complaint arises when you, as a customer, are unhappy with the way a service has been provided or with the outcome you have received. This could include issues such as poor workmanship, delays, incomplete work, misleading information, or a failure to deliver…
How to Contact an Ombudsman in England for Consumer Complaints
What is an Ombudsman? An ombudsman is an independent and impartial service set up to help resolve disputes between consumers and businesses. If you have a complaint about a company and you’ve already tried to sort it out directly – without success – an ombudsman can step in to review your case. Their main role…
How to Find and Check a Trustworthy Trader in the UK
Why It’s Important to Find a Trustworthy Trader When you hire a trader – whether for home repairs, renovations, or other services – trust is essential. Choosing someone unreliable can lead to a range of problems, from shoddy workmanship and unfinished jobs to outright scams where you lose your money and get nothing in return.…
Consumer Help with UK Law: An Overview
Understanding When You Need Extra Help When you buy a product or service in the UK, you have certain rights under laws like the Consumer Rights Act 2015. For example, you’re usually entitled to goods that are as described, fit for purpose, and of satisfactory quality. Most problems can be sorted by contacting the seller…
