Category: Letter Templates – Gas and Electric Issues
How to Complain About an Unauthorised Energy Transfer
Understanding Unauthorised Transfers of Energy Accounts Understanding Unauthorised Transfers of Energy Accounts An unauthorised transfer of an energy account happens when your gas or electricity supply is switched to a different supplier without your explicit permission. This is sometimes called an “erroneous transfer.” It can be unsettling and may cause confusion or disruption to your…
How to Write a Complaint Letter to Your Energy Supplier
Introduction to Complaining to Your Energy Supplier When you rely on your energy supplier for essential services like gas and electricity, it’s important to expect fair treatment and reliable support. Sometimes, things go wrong – perhaps you’ve experienced incorrect bills, unexpected price hikes, poor customer service, frequent power cuts, or delays in fixing supply issues.…
How to Switch Energy Supplier with a Prepayment Meter
Understanding Prepayment Meters and Switching Energy Suppliers Understanding Prepayment Meters and Switching Energy Suppliers A prepayment meter is a type of gas or electricity meter that requires you to pay for your energy before you use it. Instead of receiving a monthly or quarterly bill, you top up your meter using a key, card, or…
How to Complain About Back Billing From Your Supplier
Understanding Back Billing Understanding Back Billing Back billing happens when your gas or electricity supplier sends you a bill for energy you used in the past, often covering months or even years. This can be a shock, especially if you thought your bills were up to date. Understanding why back billing occurs and your rights…
How to Write a Letter to Repay Energy Bill Debt
Understanding Your Energy Debt Understanding Your Energy Debt Energy debt occurs when you owe money to your gas or electricity supplier for bills that haven’t been paid in full and on time. This can build up for a number of reasons, such as missing payments, receiving estimated bills that are lower than your actual usage,…
How to Write a Complaint Letter for Energy Mis-Selling
Understanding Energy Mis-Selling Understanding Energy Mis-Selling Energy mis-selling happens when a gas or electricity supplier, or one of their agents, uses misleading or high-pressure tactics to persuade you to sign up for a contract. This can include providing false information, not explaining important details, or encouraging you to switch to a tariff that isn’t right…
