Category: Letter Templates – Problems with Goods or Services
How to Complain About Non-Delivery or Late Delivery
Understanding Your Rights for Non-Delivery or Late Delivery Understanding Your Rights for Non-Delivery or Late Delivery When you buy goods or services, you expect them to arrive on time and as agreed. Non-delivery means your order never arrives at all, while late delivery refers to goods or services that turn up after the agreed date…
How to Write an Effective Complaint Letter for Faulty Goods
Understanding Your Rights When Goods Are Faulty When you buy goods in the UK, you are protected by the Consumer Rights Act 2015. This law ensures that any item you purchase must be of satisfactory quality, fit for its intended purpose, and match its description. If your goods turn out to be faulty, not as…
How to Complain About Faulty Goods Bought on Hire Purchase
Understanding Your Rights When Goods Bought on Hire Purchase Are Faulty Understanding Your Rights When Goods Bought on Hire Purchase Are Faulty When you buy goods on hire purchase in the UK, you enter into a special type of agreement that allows you to use an item – such as a car, appliance, or furniture…
How to Complain About Faulty Goods Supplied with a Service
Understanding Your Rights When Faulty Goods Are Supplied with a Service Understanding Your Rights When Faulty Goods Are Supplied with a Service When you pay for a service in the UK – such as having a kitchen fitted, a car repaired, or a boiler installed – it’s common for goods or parts to be provided…
How to Complain About Misdescribed Goods Bought Privately
Understanding Misdescribed Goods and Your Rights Understanding Misdescribed Goods and Your Rights When you buy goods – whether it’s a car or another item – from a private seller, you expect them to match the description given at the time of sale. Goods are considered misdescribed if they do not match the details provided in…
How to Write a Letter Making Time of the Essence for Goods
Understanding ‘Time of the Essence’ in UK Consumer Law Understanding ‘Time of the Essence’ in UK Consumer Law When you enter into a contract for goods or services, both you and the supplier agree to certain terms, including when the goods should be delivered or the service completed. The phrase ‘time of the essence’ is…
How to Respond to Goods or Services You Didn’t Order
Understanding Unsolicited Goods and Services When you receive goods or services you didn’t ask for, these are known as “unsolicited goods or services” under UK law. This situation can be confusing and worrying, especially if you’re concerned about being charged or pressured to pay for something you never wanted or agreed to. What Are Unsolicited…
How to Write a Warning Letter for Faulty Goods Disputes
Introduction to Warning Letters for Faulty Goods When you buy goods from a trader in the UK, you have important legal rights if those goods turn out to be faulty. Under the Consumer Rights Act 2015, you are entitled to expect that items you purchase are of satisfactory quality, fit for purpose, and as described.…
