Category: Letter Templates – Problems with Services
How to Write a Complaint Letter for Poor Quality Work
Understanding Your Rights When Work Is Poor Quality When you pay a trader to carry out work – whether it’s building, decorating, plumbing, or any other service – you have clear rights under UK consumer law. Understanding these rights is the first step to resolving problems if the work isn’t up to standard. What Are…
How to End a Contract for Poor Work and Lost Trust
Understanding When to End a Contract Due to Poor Work When you hire a service provider – such as a builder, decorator, or repair company – you expect the work to meet reasonable standards. Poor work can include incomplete jobs, careless workmanship, use of substandard materials, or failing to follow agreed plans. Sometimes, a pattern…
How to Write a Time of the Essence Letter for Services
What Does “Time of the Essence” Mean in Service Agreements? When a service agreement states that "time is of the essence," it means that meeting the specified deadlines is a fundamental part of the contract. In UK contract law, this phrase gives legal weight to the agreed timescales – if the service provider fails to…
How to Write a Complaint Letter About Your Bill
Introduction to Complaining About Your Phone, TV or Internet Bill When you receive a phone, TV, or internet bill that doesn’t seem right, it’s important to know you have the right to challenge it. Common reasons for complaining include being charged for services you didn’t use, unexpected fees or price increases, mistakes in your bill,…
How to Write an Effective Complaint Letter for Poor Service
Introduction to Complaining About Poor Service When you pay for a service in the UK – such as repairs, cleaning, or professional advice – you have legal rights under the Consumer Rights Act 2015. This law states that services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable…
How to Write a Complaint Letter for Missing Phone Cashback
Understanding Your Cashback Complaint When you sign up for a phone contract or buy a handset, you might be offered a cashback deal. Cashback offers are incentives where the phone company promises to pay you back a set amount of money after you meet certain conditions, such as submitting a claim or staying with the…
How to Write a Letter to Cancel a Breached Contract
Understanding Contract Breaches and Your Rights When you enter into a contract, both you and the other party agree to certain terms and conditions. A breach of contract happens when one side fails to do what they promised, without a valid legal excuse. This could mean not delivering goods or services, providing something that doesn’t…
How to Write a Letter Claiming Damages for Misrepresentation
Understanding Misrepresentation of Goods and Services Understanding Misrepresentation of Goods and Services Misrepresentation occurs when goods or services are described in a way that is false, misleading, or inaccurate, leading you to make a purchase you might not have made otherwise. In the context of consumer law, this means the seller has provided information –…
How to Write a Complaint Letter for a Delayed Service
Understanding Your Rights When a Service Is Delayed When you pay for a service in the UK, you have clear rights under the Consumer Rights Act 2015. This law states that services must be carried out with reasonable care and skill, and within a reasonable time if no specific timeframe was agreed. If a service…
