Category: Phone, Internet & TV Service
Lost or Stolen Phone? Steps to Protect Data and Rights
Introduction Losing your mobile phone or having it stolen can be both stressful and disruptive, but acting quickly is essential to protect your personal information and finances. In the UK, a lost or stolen phone isn’t just an inconvenience – it can also put you at risk of fraud, identity theft, and unauthorised use of…
How to Complain About Premium Rate Phone Charges
What Are Premium Rate Phone Charges and Text Messages? What Are Premium Rate Phone Charges and Text Messages? Premium rate phone charges are extra-high costs applied to certain phone numbers and text message services. Unlike standard calls or texts, premium rate services charge you more – sometimes much more – for connecting to specific numbers…
0808 Free Numbers Explained: When Calls Are Really Free
What Are 0808 Free Numbers? What Are 0808 Free Numbers? 0808 numbers are a type of freephone number in the UK, designed to allow people to call organisations without being charged for the call. When you dial an 0808 number from a landline or mobile phone in the UK, you should not pay anything for…
How to Check UK Call Costs and Avoid Unexpected Charges
Why It’s Important to Check Call Costs Before Calling Checking how much a call will cost before you dial is a simple step that can save you money and help you avoid unpleasant surprises on your phone bill. Understanding call costs is especially important as rates can vary widely depending on the type of number…
Bundle Switching: Save Money on UK Phone, Internet and TV
Understanding Bundle Switching in the UK Switching your phone, internet, and TV services – often referred to as "bundle switching" – means moving from one provider or package to another that combines these services. Many UK households opt for bundled deals because they offer the convenience of a single bill and often come with cost…
How to Cancel Your Phone, Internet or TV Contract Safely
Understanding Your Rights When Cancelling Your Contract When you decide to cancel your phone, internet, or TV contract, it’s important to understand your rights as a consumer under UK law. Knowing what the law says about cancellation, as well as what’s in your specific contract, can help you avoid unexpected fees or complications. Your Rights…
Disputing Phone, Internet or TV Bills: Legal Overview
Understanding Your Rights When Disputing a Phone, Internet or TV Bill When you receive a phone, internet, or TV bill, you have clear rights under UK consumer law. Providers must bill you accurately and fairly, following rules set out by Ofcom and the Consumer Rights Act 2015. If you spot a mistake – such as…
What to Do If You Can’t Pay Your Phone, Internet or TV Bill
Understanding Your Rights When You Can’t Pay Your Phone, Internet or TV Bill When you’re struggling to pay your phone, internet or TV bill, it’s important to know that you have rights and protections under UK law. Service providers must treat customers facing payment difficulties fairly, and there are rules in place to help prevent…
Managing Call Costs: Your UK Legal Guide
Understanding Your Phone, Internet, and TV Bills Understanding your bills for phone, internet, and TV services is the first step to managing your call costs effectively. Each bill should clearly break down the charges, including your monthly subscription, any extra usage (such as calls outside your allowance or pay-per-view TV), and one-off fees like installation…
How to Resolve Problems with Apps, Software or Downloads
Understanding Your Rights with Apps, Software and Downloads When you buy or download an app, software, or other digital product in the UK, you have clear rights under consumer law. These rights apply whether you access the product through your computer, smartphone, tablet, or via phone, internet and TV services. Understanding these protections can help…
