Category: Post and Mail
Claiming Compensation from Royal Mail: Legal Overview
Understanding Your Rights When Using Royal Mail When you use Royal Mail to send letters or parcels, you have certain rights as a customer. Royal Mail is responsible for ensuring your items are delivered safely and on time. If your post is lost, damaged, or significantly delayed, you may be entitled to compensation. Under the…
Lost Post in the UK: Legal Overview
Understanding Lost Post in the UK When you send or expect to receive something by post, it’s important to know the difference between lost and delayed mail. Post is considered “lost” if it hasn’t arrived after 10 working days (for Royal Mail’s first or second class services) from the expected delivery date. Delayed mail, on…
Understanding Post Collection and Delivery Times UK
Introduction to Post Collection and Delivery Times Postal collection and delivery services play a vital role in everyday life across the UK, connecting people and businesses through the reliable movement of letters and parcels. Whether you are sending important documents, receiving online purchases, or waiting for personal correspondence, knowing when to expect your post is…
How to Stop Junk Mail: Your Rights and Practical Steps
Understanding Junk Mail and Your Rights Junk mail, also known as unsolicited or direct marketing mail, refers to promotional materials, advertisements, or leaflets sent to your address without your request. While some people find these offers useful, for many, junk mail can quickly become a nuisance – cluttering your letterbox, wasting paper, and sometimes even…
Unwanted Parcels in the UK: Your Rights and What to Do
Understanding Unwanted Parcels Receiving an unwanted parcel can be confusing and sometimes worrying. An unwanted parcel is any package or item that arrives at your address which you did not order, ask for, or expect. This could include goods addressed to you or someone else at your home, and sometimes even items with no clear…
How to Challenge a Royal Mail Compensation Decision
Understanding Royal Mail’s Compensation Decision When you submit a compensation claim to Royal Mail – whether for lost, damaged, or delayed post – they will review your case and issue a decision. This decision outlines whether your claim has been accepted in full, partially, or rejected altogether. It will also explain the amount of compensation…
How to Claim Compensation from Royal Mail by Email
Understanding Compensation Claims with Royal Mail When you send letters or parcels through Royal Mail, you have certain rights if your mail is lost, damaged, or delayed. Royal Mail has a legal responsibility under both the Postal Services Act 2000 and its own terms and conditions to handle your mail with reasonable care. If things…
DPD Delivered My Parcel to the Wrong Address: Your Rights
Understanding Your Situation When DPD Delivers to the Wrong Address When DPD delivers your parcel to the wrong address, it means your package has been left at a location that is not the delivery address you specified – often with a neighbour, a nearby property, or sometimes even at a completely unrelated location. This can…
