Consumer problems can be frustrating – from bad service to scams, unexpected bills, or companies refusing refunds. Our articles help you understand your Consumer Rights and what to do when things go wrong.
We cover common issues with purchases, utilities, insurance, travel, and more. Whether you’ve been misled, overcharged, or ignored, we’ll help you stand up for your rights and take clear, confident action.
This topic explains your rights as a consumer in the UK when you want a refund or compensation for faulty, damaged, or misdescribed goods and services. It covers what you can expect from sellers, how to request a refund or replacement, and when you may be entitled to compensation for losses caused by a purchase.
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This topic covers the laws and protections in place to help consumers avoid and deal with scams in the UK. It explains how to recognise common types of scams, what your rights are if you’ve been targeted, and the steps you can take to report fraud and get help. The aim is to keep you informed and safe when buying goods or services.
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This topic covers your rights and responsibilities as a consumer when buying gas and electricity in the UK. It explains how to choose suppliers, understand bills, handle complaints, and what protections are in place if things go wrong with your energy service.
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This topic covers your rights and legal options if you receive unwanted or nuisance phone calls, such as marketing calls or silent calls. It explains how UK law protects you from persistent or intrusive calls and what steps you can take to stop them, including complaints and possible compensation.
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This topic covers your rights and options when you have problems buying or repairing a car in the UK. It explains what to do if a car is faulty, not as described, or if repairs are not done properly. It also guides you on how to resolve disputes with sellers or garages, including making complaints and seeking compensation.
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This topic covers your rights and responsibilities when using phone, internet, and TV services in the UK. It explains what to do if you have problems with your provider, such as billing issues, poor service, or contract disputes. It also guides you on how to make complaints and seek compensation if needed.
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This topic covers your rights and responsibilities as a consumer when it comes to water services in the UK. It includes information about water supply, billing, quality standards, and how to resolve disputes with water companies. It also explains what to do if you have problems with your water service or charges.
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This topic covers your rights when travel plans are cancelled or disrupted, including flights, holidays, and accommodation bookings. It explains when you can claim a refund, compensation, or alternative arrangements under UK consumer law and what steps to take if your travel provider fails to meet their obligations.
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This topic covers the rights and protections consumers have when dealing with insurance companies in the UK. It explains how insurance policies work, what to do if you have a dispute with your insurer, and how the law helps ensure fair treatment and clear information. It also covers common issues like claims, cancellations, and refunds.
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This topic covers your legal rights when dealing with vets and pet services in the UK. It explains what to do if you have problems with veterinary care, pet purchases, or services like grooming and boarding. It also outlines how consumer protection laws apply to pets and the steps you can take to resolve disputes.
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This topic covers your rights and responsibilities when buying or selling goods and services through the post or mail in the UK. It explains how the law protects you from unfair practices, what to do if items are lost or damaged, and how to handle disputes with sellers or delivery companies. It also covers important rules about contracts made by post and how to cancel orders.
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This topic covers your rights as a consumer in the UK, focusing on protection against unfair treatment or discrimination when buying goods or services. It explains how the law prevents businesses from treating customers differently based on factors like age, race, gender, or disability, ensuring everyone is treated fairly. It also outlines what you can do if you believe your consumer rights have been violated.
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This topic provides ready-to-use letter templates to help consumers address common issues under UK consumer law, such as faulty goods, poor service, or unfair charges. These letters guide you on how to clearly explain your problem and request a refund, repair, or replacement. Using these templates can make it easier to communicate your rights and resolve disputes with sellers or service providers.
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This topic explains where and how you can get extra support if you have problems with goods or services you’ve bought. It covers advice on your rights as a consumer and directs you to organisations that can help resolve disputes or provide further guidance. Whether you need help with faulty products, unfair treatment, or other consumer issues, this topic shows you where to turn for assistance.
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