Introduction to Outfox the Market
Introduction to Outfox the Market
Outfox the Market is a UK-based energy supplier known for its commitment to providing renewable energy at competitive prices. Founded in 2017, the company set out with a mission to challenge traditional energy suppliers by offering straightforward tariffs and a focus on sustainability. Outfox the Market aims to make green energy accessible to more households while keeping costs low and transparent.
The company supplies both electricity and gas to domestic customers across the UK. Its electricity comes from 100% renewable sources, such as wind and solar power, which appeals to environmentally conscious consumers looking to reduce their carbon footprint. For gas, Outfox the Market strives to keep its offerings as green as possible, though the UK gas market still relies heavily on non-renewable sources. The supplier is transparent about its fuel mix and regularly updates customers on its progress toward more sustainable solutions.
Outfox the Market operates in a highly regulated sector, following rules set by Ofgem, the UK’s energy regulator. This means customers are protected by key consumer rights, such as the ability to switch suppliers without penalty (after any fixed-term contract ends), clear information about tariffs, and protections against unfair practices. Like other suppliers, Outfox the Market participates in government schemes such as the Energy Price Cap, which limits the maximum price suppliers can charge for default tariffs.
In the wider UK energy market, Outfox the Market positions itself as a challenger brand, competing with both the "Big Six" and other independent suppliers. Its focus on renewable energy and simple, no-nonsense tariffs has made it a popular choice for those seeking an alternative to traditional providers. If you want to see how Outfox the Market stacks up against other suppliers in terms of price, customer service, and green credentials, you can compare UK energy suppliers for a broader perspective.
Choosing the right energy supplier involves weighing factors like tariff options, contract terms, and environmental impact. Outfox the Market’s emphasis on renewable electricity and customer-friendly policies makes it a strong contender for many UK households looking to make an informed switch.
Understanding Outfox the Market’s Services and Contracts
Understanding Outfox the Market’s Services and Contracts
Outfox the Market is a UK-based energy supplier known for offering competitive tariffs and a focus on green energy. Understanding their services and contract terms is key to making an informed choice about your energy supply.
Types of Contracts Offered
Outfox the Market provides a range of contract options to suit different needs:
Fixed Tariffs: These contracts lock in your unit rate for a set period, usually 12 or 24 months. This means your energy price per unit won’t change during the contract, offering protection against market price rises. However, if prices fall, you won’t benefit from lower rates until your contract ends.
Variable Tariffs: With a variable tariff, your rates can go up or down depending on changes in the energy market. These contracts offer more flexibility, often with no exit fees, allowing you to switch suppliers without penalty if you find a better deal.
Green Tariffs: Outfox the Market is committed to supplying 100% renewable electricity as standard. Green tariffs ensure the energy you use is matched by electricity generated from renewable sources, helping reduce your carbon footprint.
For more guidance on picking the right plan, see our section on choosing your energy tariff.
How Pricing Works
Outfox the Market’s pricing structure is transparent. Your bill is based on two main charges:
Unit Rate: The cost per kilowatt-hour (kWh) of electricity or gas you use.
Standing Charge: A daily fee that covers the cost of supplying energy to your home, regardless of how much you use.
Fixed tariffs guarantee these rates for the contract term, while variable tariffs may change in response to wholesale energy prices. Outfox the Market notifies customers in advance of any price changes.
Key Contract Terms and Conditions
Before signing up, it’s important to review the contract’s terms, including:
Contract Length: Most fixed tariffs run for 12 or 24 months. Variable tariffs are usually rolling monthly agreements.
Exit Fees: Some fixed-term contracts may charge an exit fee if you leave before the end of your agreement. Variable tariffs typically have no exit fees.
Cooling-off Period: By law, you have a 14-day cooling-off period after signing up, during which you can cancel without penalty.
Payment Methods: Outfox the Market usually requires monthly direct debit payments. Check your contract for details on payment options and billing frequency.
Customer Service and Support
Outfox the Market offers several ways to get help, including phone, email, and online chat support. Their customer service team can assist with billing queries, account management, and technical issues. If you experience problems that aren’t resolved to your satisfaction, you have the right to escalate your complaint. The Ofgem regulatory framework ensures that energy suppliers, including Outfox the Market, handle complaints fairly. If issues remain unresolved, you can contact the Energy Ombudsman for further assistance.
Focus on Green Energy and Environmental Impact
A standout feature of Outfox the Market is their commitment to green energy. They supply 100% renewable electricity, sourced from wind, solar, and other renewable generators. This approach helps customers reduce their environmental impact and supports the UK’s transition to a low-carbon energy system. If sustainability is important to you, Outfox the Market’s green tariffs may be a strong fit.
Understanding the details of Outfox the Market’s services and contracts can help you make the best decision for your household. For more tips on comparing suppliers and finding the right deal, visit our guide to choosing your energy tariff.
Your Rights When Switching to or from Outfox the Market
When switching to or from Outfox the Market, it’s important to understand your rights as an energy consumer in the UK. Energy switching is protected by strict rules set out by Ofgem, the UK’s energy regulator, to make sure the process is fair, safe, and hassle-free for customers.
Your Rights When Switching Energy Suppliers
As a consumer, you have the right to choose your energy supplier and switch at any time, provided you’re not bound by a fixed-term contract with exit fees. Suppliers like Outfox the Market must be clear and transparent about their tariffs, contract terms, and any charges that may apply. You’re also protected against unfair sales practices and must be given accurate information to help you make an informed choice.
To find out more about your rights when switching energy suppliers, it’s helpful to review the guidelines and protections in place.
How to Switch to Outfox the Market
Switching to Outfox the Market is designed to be straightforward. Once you choose a tariff and sign up, Outfox the Market will handle the switch with your current supplier. You’ll receive confirmation of your new contract and a welcome pack outlining your terms and what to expect.
You do not need to contact your old supplier directly; the process is managed for you. However, you should provide accurate meter readings to ensure a smooth transition and correct final billing. The switch should take no longer than 5 working days, unless you agree otherwise.
What If You Owe Money to Your Current Supplier?
If you have outstanding debt with your current energy provider, your ability to switch may be affected. Generally, if you owe less than £500 on either gas or electricity, you can still switch, but the debt may be transferred to your new supplier. For more details on what to do and your options, see this guide on switching if you owe money to your energy supplier.
Cooling-Off Period and Cancelling Your Switch
By law, you have a 14-day cooling-off period after agreeing to switch to a new supplier like Outfox the Market. During this time, you can cancel your contract for any reason without penalty. If you change your mind within this period, simply contact Outfox the Market to stop the switch.
After the cooling-off period, cancelling may incur exit fees if you are on a fixed-term tariff. Always check your contract terms before making a final decision.
How Switching Affects Your Energy Supply and Billing
Switching suppliers will not interrupt your energy supply – your gas and electricity will continue as normal throughout the process. The only change is who bills you for your usage. Your old supplier will send a final bill, which may include any outstanding charges or refunds. Your new supplier, Outfox the Market, will start billing you from the date the switch completes.
Be sure to take and submit meter readings when requested to avoid estimated bills and ensure you only pay for what you use. If you have a smart meter, check if it will continue to work with Outfox the Market, as compatibility may vary.
Understanding your rights and what to expect makes switching energy suppliers – whether to or from Outfox the Market – simple and stress-free. If you want more information about consumer protections, review your rights when switching energy suppliers.
Comparing Outfox the Market with Other UK Energy Suppliers
Comparing Outfox the Market with Other UK Energy Suppliers
When choosing an energy supplier, it’s important to compare your options carefully. The UK energy market is highly competitive, with a wide range of suppliers offering different tariffs, levels of customer service, and commitments to green energy. Comparing suppliers like Outfox the Market with others can help you find the best deal for your home, ensure you’re getting fair contract terms, and support your values – whether that’s saving money, choosing renewable energy, or supporting smaller businesses.
Why Comparison Matters
Before signing up with any energy supplier, take the time to review your choices. Prices, contract terms, and customer service can vary significantly. By comparing, you can:
Make sure you’re not overpaying for your gas and electricity.
Find suppliers that offer better customer support or easier switching processes.
Choose a tariff that matches your energy usage and lifestyle.
Support companies with strong environmental credentials, if that’s important to you.
Price and Tariff Comparison
Outfox the Market is known for offering competitive pricing, often targeting budget-conscious customers with simple, variable tariffs. But prices are not the only factor to consider. Major suppliers like British Gas, EDF Energy, and Octopus Energy also provide a range of tariffs, including fixed and flexible options, sometimes with additional perks such as smart home integrations or rewards schemes.
When comparing prices, always check:
The unit rate (what you pay per kWh of gas or electricity).
The standing charge (a daily fee, regardless of usage).
Whether the tariff is fixed (price stays the same for a set period) or variable (can go up or down).
It’s also a good idea to compare with other well-known providers like E.ON Energy, OVO Energy, and ScottishPower, as well as value-focused options such as Utility Warehouse and Utilita Energy.
Green Energy Commitment
If reducing your carbon footprint is a priority, look at each supplier’s green credentials. Outfox the Market supplies 100% renewable electricity as standard, positioning itself as an environmentally friendly option. However, there are other suppliers with strong green energy commitments:
Ecotricity and Good Energy are pioneers in the green energy space, offering 100% renewable electricity and investing directly in new renewable generation.
Octopus Energy and So Energy also offer green tariffs, often with additional customer choice over where the energy comes from.
Co-op Energy is another supplier with a focus on community and sustainability.
Comparing the source of green energy, how suppliers offset or reduce carbon emissions, and whether they invest in new renewable projects can help you make an informed choice.
Customer Service and Reputation
Customer service is a key factor, especially if you value clear communication and quick problem resolution. Outfox the Market has received mixed reviews in the past, with some customers praising its low prices and others raising concerns about billing and support.
For comparison:
British Gas and EDF Energy have large customer service teams, but sometimes receive criticism for slow response times.
Octopus Energy is often recognised for its award-winning customer service and transparent billing.
Smaller suppliers like Rebel Energy and Tru Energy may offer a more personal touch, but it’s worth checking independent reviews for up-to-date feedback.
Comparing with Niche and Smaller Suppliers
Beyond the big names, there are alternative and niche suppliers worth considering:
Rebel Energy and Tru Energy focus on ethical business practices and supporting vulnerable customers.
So Energy and Utility Warehouse may offer bundled services or unique tariffs.
Utilita Energy specialises in pay-as-you-go tariffs and smart meters, which may suit certain households.
Smaller suppliers can sometimes offer lower prices or more tailored services, but it’s important to check their financial stability and customer service reputation before switching.
Legal Considerations When Switching
Under UK law, you have the right to switch energy suppliers without penalty in most cases, provided you’re not locked into a fixed-term contract with exit fees. Energy suppliers must follow Ofgem regulations, which require clear communication about tariffs, contract terms, and any changes to your supply. If you experience issues during the switching process, you can escalate complaints to the Energy Ombudsman.
Always read the terms and conditions before switching, and check whether your new supplier is signed up to the Energy Switch Guarantee for a smoother transition.
By comparing Outfox the Market with other suppliers – whether it’s British Gas, EDF Energy, Octopus Energy, Ecotricity, or Good Energy – you can make an informed decision that balances price, green credentials, and customer service. Don’t forget to consider smaller or alternative suppliers like Rebel Energy, Tru Energy, So Energy, Utility Warehouse, and Utilita Energy for even more choice. Taking the time to compare will help you secure the best deal and the right fit for your household.
What to Consider Before Signing Up with Outfox the Market
What to Consider Before Signing Up with Outfox the Market
Before committing to a contract with Outfox the Market, it’s important to take some time to review the key details of their service and ensure it’s the right fit for your household. Here are the main things to consider:
Review the Contract Carefully
Every energy supplier, including Outfox the Market, will ask you to agree to a contract outlining your rights and responsibilities. Make sure you read the terms and conditions closely. Look out for the length of the contract, any introductory rates, and what happens if prices change. The contract should also explain how you can raise complaints and what support is available if you struggle to pay your bills.
Check for Exit Fees or Penalties
Some tariffs, especially fixed-rate deals, may include exit fees if you decide to switch suppliers before your contract ends. These fees can vary, so it’s wise to check if any apply and how much they are. Knowing about exit penalties in advance can help you avoid unexpected costs if your circumstances change.
Understand Billing Methods and Payment Options
Outfox the Market typically offers several ways to pay your bills, such as monthly direct debit, pay-as-you-go, or quarterly billing. Direct debit is often the cheapest and most convenient option, but you should pick the method that suits your budgeting style. Make sure you know when you’ll be billed and how to access your statements – many suppliers now use online accounts or apps for managing payments.
Assess Whether the Tariff Suits Your Energy Usage
Not all tariffs are created equal. Some are better for households with high energy usage, while others are tailored to those who use less. Take a look at your recent energy bills to estimate your average consumption, then compare this with the details of the tariff Outfox the Market is offering. Consider whether the rate is fixed or variable, and whether there are any discounts for dual fuel or paperless billing. If you’re not sure which tariff is best for you, our guide to choosing your energy tariff can help you weigh up your options.
Read Customer Reviews and Ratings
It’s always a good idea to see what other customers have experienced with Outfox the Market. Look for independent reviews and ratings to get a sense of their customer service, billing accuracy, and how they handle complaints. This feedback can provide valuable insight into what you can expect as a customer.
Taking the time to consider these factors can help you choose the right energy supplier and avoid any unwelcome surprises. If you’d like more guidance on selecting the best deal, see our advice on choosing your energy tariff.
Tips for Saving Energy and Reducing Your Bills
Tips for Saving Energy and Reducing Your Bills
Cutting your energy use is one of the most effective ways to lower your bills and reduce your impact on the environment. Whether you’re with Outfox the Market or another supplier, making simple changes at home can lead to noticeable savings. Here’s how you can start making a difference today.
Basic Energy-Saving Techniques
There are many straightforward steps you can take to use less energy without sacrificing comfort. For example, switching off lights when you leave a room, unplugging devices when they’re not in use, and using energy-efficient LED bulbs can all help reduce your electricity consumption. Lowering your thermostat by just one degree can also make a big difference over the year.
If you’re looking for practical, everyday actions, explore some of the simplest ways to save energy. These tips are easy to implement and can quickly add up to significant savings.
How Energy Optimisation Benefits You and the Environment
Optimising your energy use isn’t just about saving money – it also means reducing your carbon footprint. By using less energy, you help decrease demand on the grid, which can lower greenhouse gas emissions and support the UK’s commitment to environmental targets. The Energy Performance of Buildings (England and Wales) Regulations 2012 encourage households to improve energy efficiency, and making small changes at home supports these national goals.
For a deeper dive into how you can make your home more efficient, check out these energy optimisation techniques that can help you reduce waste and get the most value from the energy you use.
Simple Ways to Save Energy at Home
Heating: Bleed your radiators, use draught excluders, and keep doors closed to retain heat.
Appliances: Run washing machines and dishwashers on eco settings and only with full loads.
Hot Water: Fit an efficient showerhead and insulate your hot water tank.
Lighting: Make the most of natural daylight and switch to energy-saving bulbs.
Cooking: Use lids on pans and avoid overfilling kettles.
Many of these actions are low-cost or free, yet they can have a real impact on your energy bills.
How Energy Savings Complement Choosing the Right Supplier
While finding a competitive tariff from suppliers like Outfox the Market is important, your actual usage plays a big part in your monthly costs. By combining good energy habits with a fair deal from your supplier, you maximise your savings and ensure you’re not paying more than you need to. Remember, your rights as a consumer are protected under the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008, so you can always seek help if you feel you’re being overcharged or not receiving the service you expect.
Taking control of your energy use is a smart way to reduce bills, help the environment, and get the most from your chosen supplier. For more detailed advice, explore our recommended energy optimisation techniques and simplest ways to save energy.
