Understanding your energy supply when moving business premises
When moving your business to new premises, managing your energy supply should be a top priority. Overlooking this aspect can lead to unexpected costs, service interruptions, or even legal disputes. Understanding how your gas and electricity arrangements are affected by a move helps you avoid problems and ensures your business continues running smoothly from day one in your new location.
As a small business owner, you have certain rights and responsibilities when it comes to your energy supply. You have the right to choose your energy supplier and to receive clear information about tariffs and contract terms. At the same time, you are responsible for notifying your current supplier about your move, settling any outstanding bills, and making sure you do not leave the new premises without an energy provider in place. Failing to do so can result in being placed on expensive "deemed" or out-of-contract rates, which are usually much higher than negotiated tariffs.
Moving business premises usually means your existing energy contracts do not automatically transfer to your new address. Most business energy contracts are linked to a specific property, so you will need to close your old account and set up a new one for your new premises. It’s important to check your contract for any notice periods or exit fees, as leaving early can sometimes result in additional charges.
To ensure a smooth transition and continuous energy supply, follow these key steps:
Notify your current supplier as soon as you know your moving date – ideally giving at least 30 days’ notice.
Take meter readings on your last day at the old premises and your first day at the new one, keeping records for your own protection.
Settle your final bill for the old premises promptly to avoid disputes or credit issues.
Contact the energy supplier for your new premises to set up an account or negotiate a new contract before you move in.
Compare tariffs and consider switching suppliers if you find a better deal for your new location.
Managing your energy supply is just one part of the broader picture of running a business. For more information on your rights, responsibilities, and ways to manage energy costs effectively, see our guide to Energy issues for small businesses. This resource provides further insights into choosing the right supplier, understanding energy contracts, and resolving common problems small businesses face with their energy supply.
Check if your business qualifies as a microbusiness
When moving your business to new premises, it’s important to know whether your business qualifies as a microbusiness in the UK energy market. This status can significantly affect your rights, protections, and options when it comes to your gas and electricity supply.
What is a microbusiness?
A microbusiness is defined by specific criteria in the UK energy sector. Generally, your business is considered a microbusiness if it meets one of the following conditions:
It employs fewer than 10 people (or their full-time equivalent) and has an annual turnover or balance sheet of no more than €2 million; or
It uses no more than 100,000 kWh of electricity per year; or
It uses no more than 293,000 kWh of gas per year.
These definitions are set out by Ofgem, the energy regulator, and are used by energy suppliers to determine which businesses qualify for certain protections and contract terms. If you’re unsure about your status, you can check if your business is a microbusiness for more detailed guidance.
Why does microbusiness status matter when moving premises?
Knowing whether your business is a microbusiness is important because it determines what rights and protections you have when dealing with energy suppliers, especially during a move. Microbusinesses benefit from extra legal safeguards designed to make the energy market fairer and more transparent for smaller organisations.
Rights and protections for microbusinesses
If your business qualifies as a microbusiness, you have specific rights under Ofgem’s rules, including:
Clearer contract terms: Suppliers must provide clear and understandable contract information, including details about prices, contract length, and any exit fees.
Fair notice periods: You must be given adequate notice before a contract ends or if your supplier plans to make changes.
Protection from automatic rollovers: Suppliers are limited in how they can automatically renew your contract, helping you avoid being locked into unfavourable terms.
Support during switching: Microbusinesses have the right to switch suppliers more easily and quickly, reducing the risk of being overcharged or facing delays.
For a full explanation of these protections and how they apply when you move premises, see the Micro Business Declaration (Ofgem).
How microbusiness status affects your energy contract and switching options
Being classified as a microbusiness can make it easier to compare energy deals and switch suppliers when you move. Suppliers must give you clear information about your contract end date and help you avoid unnecessary charges or rollovers. You also have the right to a final bill within six weeks of leaving your old premises, which helps ensure a smooth transition.
If you’re moving, it’s a good idea to inform your current supplier as soon as possible and confirm your microbusiness status. This will help you benefit from all the protections available and avoid any unexpected costs or supply interruptions.
For more practical advice on managing your energy supply during a move, including checking your contract details and understanding your rights, you can refer to the Micro Business Declaration (Ofgem).
Understanding whether your business is a microbusiness is a key step in managing your energy supply effectively during a move. If you need help confirming your status, use our resource to check if your business is a microbusiness before taking your next steps.
Notifying your energy supplier about your move
When you’re moving your business to new premises, it’s essential to notify your current energy supplier as soon as possible. Letting your supplier know about your move helps ensure a smooth transition and protects you from unnecessary costs or disruptions to your gas and electricity supply.
Why you must inform your supplier
Your energy contract is linked to your current business address, not to you as a business owner. According to Ofgem guidelines, you’re responsible for informing your supplier when you move out. Failing to do so can mean you remain liable for energy usage at your old premises, even after you’ve left. Prompt notification also gives your supplier time to close your account correctly, issue a final bill, and help you avoid being charged for someone else’s energy use.
How and when to notify your supplier
Ideally, you should contact your supplier at least 30 days before your moving date. This gives them enough time to process your account closure and make any necessary arrangements. Most suppliers allow you to notify them by phone, email, or through an online portal. Check your contract or your supplier’s website for their preferred process.
When you get in touch, be clear about your moving date and whether you want to transfer your current contract to your new premises (if your supplier offers this option) or close your account completely. If you’re setting up at a new address, you may need to open a new account or negotiate a new contract.
What information you’ll need to provide
To make the process as smooth as possible, have the following details ready:
The exact date you’re moving out of your current premises
The address of both your old and new business premises
Up-to-date meter readings from your old premises on the day you leave (take photos for your records)
Your account number and business details
Contact details for the new occupier, if available (this helps your supplier close your account correctly)
Providing accurate meter readings is especially important. Under the Gas Act 1986 and the Electricity Act 1989, you’re only liable for energy used while you occupy the premises. Supplying a final reading ensures you’re billed correctly and not held responsible for usage after your departure.
What happens if you don’t notify your supplier in time
If you don’t inform your supplier that you’re moving, you could face several problems:
You may continue to be billed for energy used at your old premises, even after you’ve left.
Your account might not be closed properly, leading to disputes or debt collection.
The new occupier could use energy in your name, making it harder to resolve billing issues.
You risk being charged out-of-contract or “deemed” rates at your new premises, which are usually much higher than negotiated contract rates.
To avoid these issues, always notify your supplier in advance and keep a record of your communication and final meter readings. This will help protect your business from unnecessary costs and ensure a hassle-free move.
Setting up energy supply at your new premises
When moving your business to new premises, setting up your energy supply is an essential step to ensure a smooth transition and avoid any disruption to your operations. Here’s what you need to know to get your gas and electricity up and running at your new location:
1. Check if the New Premises Already Have an Energy Supplier
Before you move in, find out whether the new premises are already connected to the gas and electricity networks, and if so, who the current supplier is. You can usually ask the previous occupant, landlord, or letting agent for this information. If this isn’t possible, you can contact the relevant network operator to help identify the existing supplier.
If the premises are not currently supplied, you may need to arrange for a new connection, which can take several weeks – so it’s best to start this process early.
2. Take Meter Readings on Move-In Day
On the day you move in, take clear meter readings for both gas and electricity. This will help ensure you only pay for the energy you use from the moment you take over, and avoid being charged for the previous occupant’s usage. Keep a record of these readings and provide them to the energy supplier as soon as possible.
3. Open a New Business Energy Account
Contact the existing supplier to open a new account in your business’s name. You’ll usually need to provide:
Your business name and contact details
The address of the new premises
Your move-in date
Meter readings from the day you take over
Company registration number (if applicable)
Estimated energy usage (if available)
The supplier will set up your account, and you’ll typically be placed on a ‘deemed contract’ – a default tariff that can be more expensive than negotiated rates. You don’t have to stay on this contract, so it’s a good time to review your options.
4. Time Your Supply to Avoid Downtime
To avoid any interruption to your energy supply, aim to have your new account set up to start on your move-in date. Notify the supplier as early as possible, ideally at least two weeks before you move. This gives them time to update their records and ensure your supply continues seamlessly.
If you need new meters installed or existing ones upgraded (for example, to a smart meter), arrange this in advance as it may require an engineer visit.
5. Consider Switching Suppliers
Moving premises is an ideal opportunity to review your energy deal. Once you’ve set up your account, you’re free to shop around for better rates or services. You don’t have to stay with the current supplier – businesses can often save money or find more suitable contract terms by switching your business to a new energy supplier.
Compare offers from different suppliers and check contract details, such as unit rates, standing charges, contract length, and any exit fees. Remember, switching can take a few weeks, so plan ahead to avoid being locked into expensive default rates for longer than necessary.
By following these steps, you can ensure your business has a reliable energy supply from day one at your new premises. Taking the time to review your options and set up your account correctly will help you avoid unexpected charges and keep your business running smoothly.
Managing your energy bills during and after the move
When moving your business to new premises, managing your energy bills effectively is crucial to avoid unnecessary costs and confusion. Here’s what you need to know about handling your final bills, starting new accounts, and keeping your energy payments on track during the transition.
Handling Final Bills for Your Old Premises
Before you leave your current business premises, contact your energy supplier to let them know your moving date. On your last day, take a final meter reading (both gas and electricity) and provide this to your supplier. This ensures your final bill is accurate and only covers the energy you’ve actually used. If you don’t submit a meter reading, your supplier may use an estimated reading, which could result in you being overcharged or undercharged.
Once your supplier has your final meter reading, they’ll send you a closing bill. Check this bill carefully to make sure the meter reading matches your records, and settle any outstanding balance promptly. If you’ve overpaid, you may be entitled to a refund.
Starting Bills for Your New Premises
When you arrive at your new premises, take an opening meter reading straight away – ideally before you start using any energy. Give this reading to the current supplier for the building, even if you plan to switch to a different supplier. This will ensure you’re only charged for the energy you use from the day you take over.
You’ll usually be placed on a ‘deemed contract’ with the existing supplier, which can be more expensive than negotiated rates. It’s a good idea to compare tariffs and arrange a new contract as soon as possible. This helps you avoid paying higher rates and gives you more control over your energy costs.
Estimated vs Actual Meter Readings
Suppliers often use estimated readings if you don’t provide actual figures. These estimates are based on previous usage and may not reflect your business’s real consumption, especially if your operations have changed. Always provide actual meter readings at both your old and new premises to avoid surprises on your bills.
Avoiding Double Billing or Missed Payments
To prevent double billing, make sure you clearly communicate your moving dates and final meter readings to your old supplier, and provide opening readings to the new supplier. Keep written records of all communications and meter readings. This will help resolve any disputes quickly if you receive overlapping bills or are charged for periods when you weren’t occupying the premises.
Set up direct debits or payment reminders for your new account to avoid missed payments, which could affect your credit rating or disrupt your energy supply.
Budgeting Energy Costs When Moving
Moving premises is a good opportunity to review your energy usage and budget. Consider how your new premises might affect your bills – factors like building size, insulation, and equipment can all impact energy consumption. Compare tariffs from different suppliers to find the best deal, and ask about any business energy discounts or fixed-rate contracts that could help you manage costs.
For more detailed advice on managing your energy bills, including understanding tariffs and handling payment issues, see our guide on dealing with your business energy bills.
By staying organised and proactive, you can ensure a smooth transition with minimal disruption to your business’s energy supply and finances.
Avoiding problems with your energy supplier or broker during your move
When moving your business to new premises, it’s important to stay alert to potential problems with your energy supplier or broker. Common issues include unexpected charges, delays in transferring or setting up your supply, incorrect meter readings, or confusion over contract terms. Sometimes, suppliers may place you on expensive ‘deemed’ rates if you haven’t arranged a new contract in time, or brokers may fail to communicate your needs clearly, leading to service interruptions.
To avoid these problems, notify your current and new suppliers as early as possible about your move. Make sure to provide accurate final and opening meter readings, and keep written records of all communications. Double-check any new contracts before agreeing, and ask for clarification if anything is unclear. If you notice a mistake on your bill or experience a service issue, contact your supplier or broker straight away to give them the chance to resolve it quickly.
You have legal rights under the Gas Act 1986 and the Electricity Act 1989, which require suppliers to provide accurate billing and fair service. If your supplier fails to deliver energy, charges you incorrectly, or doesn’t respond to your concerns, you can raise a formal complaint. Start by following the supplier’s complaints procedure, which you can usually find on their website or by requesting it directly.
If your complaint isn’t resolved within eight weeks, or you’re unhappy with the outcome, you may be able to escalate the issue to the Energy Ombudsman for an independent review. Acting promptly and keeping all correspondence will help protect your position.
For more detailed guidance on how to handle these situations, including step-by-step advice on resolving disputes and escalating complaints, visit our page on problems with your business energy supplier or broker. This resource can help you understand your options and ensure your business energy supply runs smoothly during your move.
Insurance considerations when moving business premises
When moving your business to new premises, it’s vital to review your insurance arrangements as part of your overall planning. Having the right insurance in place protects your business assets, minimises risk, and ensures you’re compliant with legal and contractual obligations.
Why insurance matters during a business move
Moving business premises exposes your company to a range of risks. Equipment, stock, and office contents are more vulnerable to loss or damage during transit. The new premises themselves may have different risks compared to your previous location. Without suitable insurance, you could face significant financial losses if something goes wrong.
Business insurance – especially building and contents cover – can help protect your physical assets against theft, fire, accidental damage, and other unexpected events. Some policies also provide cover for business interruption, helping you recover if the move causes delays or disruption to your operations.
Protecting your business assets and new premises
Your insurance should cover both the premises you’re leaving and the new location during the transition period. This includes:
Buildings insurance: If you own the property, this protects against structural damage from events like fire, flooding, or vandalism. If you’re renting, check whether the landlord’s insurance covers these risks, or if you need your own policy for fixtures and fittings.
Contents insurance: This covers items such as computers, machinery, furniture, and stock, both during the move and once installed at the new premises.
Transit insurance: Some policies include cover for goods and equipment while they are being moved. If not, consider arranging separate insurance with your removals company or insurer.
Failing to have adequate cover could leave you liable for replacement costs, repairs, or even legal claims if damage occurs.
Reviewing and updating your insurance policy
Before you move, contact your insurer to discuss your plans. You may need to:
Update your address and risk details: The new location may have different risk factors (for example, flood risk, crime rates, or building construction type) that affect your premium and cover.
Adjust your sums insured: If you’re expanding or downsizing, make sure your policy reflects the correct value of your assets and premises.
Check policy terms: Some policies require you to notify the insurer before moving, or they may exclude cover for items in transit unless agreed in advance.
It’s also a good time to review your overall cover and consider whether you need additional protection, such as public liability or business interruption insurance.
For more detailed information on the types of policies that may be relevant when moving, see our guide to building and home insurance.
By taking these steps, you can help ensure your business is fully protected throughout your move and beyond, giving you peace of mind as you settle into your new premises.
Energy saving tips for your new business premises
Moving into new business premises is a great opportunity to review your energy use and start fresh with energy-saving habits. Not only can this help lower your running costs, but it also reduces your business’s environmental impact – a win-win for your bottom line and your reputation.
Simple ways to reduce energy consumption
There are plenty of straightforward steps you can take to use less energy in your new premises:
Switch to LED lighting: LEDs use up to 80% less energy than traditional bulbs and last much longer, making them a smart investment for any workspace.
Install motion sensors or timers: These ensure lights and equipment aren’t left on when not needed, especially in less-used areas like meeting rooms or storage spaces.
Upgrade appliances and equipment: Choose energy-efficient models when replacing heaters, air conditioners, computers, or kitchen appliances. Look for products with high energy ratings.
Encourage good habits among staff: Simple actions, like turning off lights and equipment at the end of the day, can add up to significant savings.
Regular maintenance: Keeping heating, ventilation, and air conditioning systems well-maintained ensures they run efficiently and use less energy.
Benefits of energy efficiency
Being energy efficient is about more than just saving money – although that’s a major benefit. Lower energy bills mean more funds for other areas of your business. Plus, reducing your carbon footprint can help you meet environmental regulations and appeal to eco-conscious customers and partners.
Energy efficiency can also improve comfort for your staff, reduce the risk of equipment breakdowns, and help your business comply with legal obligations, such as the Energy Performance of Buildings (England and Wales) Regulations 2012, which require certain standards for commercial properties.
Resources and strategies to help you save
Getting started with energy-saving measures doesn’t have to be complicated. There are many practical strategies you can put in place right away. For more hands-on advice and ideas, see our guide to the simplest way to save energy.
If you’re unsure where to begin, consider carrying out an energy audit. This can help you identify where most of your energy is being used and highlight opportunities for improvement. Many utility suppliers offer free or discounted audits for small businesses.
By making energy efficiency a priority from day one in your new premises, you’ll set your business up for lower costs, a smaller environmental footprint, and a more sustainable future.
Additional considerations for those also moving home
When moving both your business premises and your home at the same time, it’s important to understand how these changes can impact your energy supply arrangements. Managing both moves together can be complex, but knowing the differences and similarities between business and domestic energy supplies will help you avoid unnecessary stress, interruptions, or unexpected costs.
How moving your business and home affects your energy supply
Handling two moves means you’ll need to coordinate with both your business and domestic energy suppliers. Each property – whether commercial or residential – has its own supply contract, meter readings, and account details. You’ll need to notify both sets of suppliers about your move, settle any outstanding balances, and ensure new accounts are set up correctly at your new addresses. Failing to do so can result in being placed on expensive default tariffs or even having your supply interrupted.
Key differences and similarities between business and home energy management
While both business and home moves require you to update suppliers, there are important differences:
Contract terms: Business energy contracts often have fixed terms and may include early exit fees, while domestic contracts are usually more flexible.
Notice periods: Business suppliers may require longer notice before terminating or transferring a contract.
Tariffs: Business energy rates are negotiated differently than domestic tariffs, and the switching process can be more involved.
Legal protections: Domestic customers benefit from more consumer protections under Ofgem regulations, such as cooling-off periods, which may not apply to business contracts.
However, the basic steps are similar: take final meter readings, notify your supplier of your moving date, and provide new contact details. For both business and home, it’s crucial to avoid delays in setting up new accounts to prevent supply issues.
Where to find guidance on home energy supply
If you’re moving home as well as your business, it’s helpful to review dedicated advice on moving home energy supply considerations. This resource outlines what you need to do to manage your domestic energy supply, including how to inform your supplier, avoid double billing, and ensure a smooth transition.
Additionally, if your new home does not yet have a gas or electricity connection, you can find step-by-step guidance on how to get your home connected to a gas or electricity supply. This covers the process of arranging a new connection, the legal requirements, and what to expect in terms of timescales and costs.
Practical advice
Start planning your energy arrangements for both properties as early as possible.
Keep a record of all communications with suppliers for both business and home.
Double-check contract end dates and any fees that might apply.
Take clear meter readings on moving day at both your old and new addresses.
If you’re unsure about your rights or responsibilities, review the terms of your contracts and consult the resources linked above.
By staying organised and understanding the specific requirements for both your business and your home, you can ensure a seamless move and avoid unnecessary disruptions to your energy supply.
