Introduction to Connecting Your Home to Gas or Electricity
When moving into a new home, getting connected to gas or electricity is one of the most important steps to ensure your property is safe, comfortable, and ready to live in. Without a proper energy supply, essential tasks like heating, cooking, and lighting become impossible. Arranging your connection early can help you avoid delays and unexpected issues as you settle in.
Legal Framework for Energy Connections
In the UK, the process of connecting a property to gas or electricity is governed by strict regulations to protect consumers and ensure safety. The main legal requirements come from the Gas Act 1986 and the Electricity Act 1989, which set out the responsibilities of energy suppliers and network operators. These laws require that all connections are carried out by qualified professionals and comply with safety standards. Ofgem, the energy regulator, oversees these rules and ensures that suppliers treat customers fairly.
Main Steps to Get Connected
Setting up a gas or electricity supply typically involves several key steps:
Check Existing Connections: Before arranging anything new, find out if your home already has a live gas or electricity supply. Newly built properties or homes that have been vacant for a long time may need a new connection.
Contact the Network Operator: If a new connection is needed, you’ll need to contact your local gas or electricity distribution network operator. They are responsible for physically connecting your property to the main supply.
Arrange for a Supplier: Once connected, you’ll need to choose an energy supplier to provide your gas or electricity. You have the right to compare tariffs and pick the best option for your needs.
Install a Meter: A certified engineer will install a meter to measure your usage. This is essential for accurate billing and monitoring.
Safety Checks: Before the supply goes live, safety inspections will ensure all installations meet UK standards.
Each step may involve paperwork, identification checks, and sometimes a fee, especially for new connections or upgrades.
Your Rights and Responsibilities
As a consumer, you have the right to a fair, safe, and timely connection. Suppliers must provide clear information about costs, timescales, and any work required. You also have the right to choose your energy supplier once your home is connected.
However, you are responsible for ensuring your property is ready for connection, which may include arranging access, obtaining any necessary permissions, and making sure internal wiring or pipework is up to standard. It’s important to keep records of all communications and agreements with your supplier and network operator.
For a broader overview of managing your energy needs during a move, see our guide on energy supply considerations when moving home.
Understanding these basics will help you navigate the connection process smoothly, avoid common pitfalls, and ensure your new home is ready for you to move in.
How to Arrange a Gas or Electricity Connection
Arranging a gas or electricity connection for your home can seem daunting, but by following a clear process, you can ensure everything runs smoothly and legally. Here’s a step-by-step guide to help you get connected and make informed choices along the way.
1. Contacting Energy Suppliers
The first step is to contact an energy supplier to request a new connection. Most suppliers have dedicated teams for new connections – visit their website or call their customer service line to start the process. You’ll need to provide details about your property, such as the address, whether it’s a new build or an existing home, and your expected energy needs.
If you’re unsure which supplier to choose, you’re not limited to just one option. In the UK, you have the right to select from a range of licensed energy suppliers. This gives you flexibility to find a company that best suits your needs and budget.
2. Choosing a Supplier and Comparing Tariffs
Before agreeing to a connection, it’s wise to compare tariffs from different suppliers. Prices and services can vary, so look at standing charges, unit rates, and any special offers for new customers. Many comparison websites can help you review available tariffs, or you can ask suppliers directly for quotes.
When choosing a supplier, consider factors such as customer service ratings, green energy options, and contract terms. Remember, you can switch suppliers after your initial connection if you find a better deal later.
3. The Technical Process: What to Expect
Once you’ve chosen a supplier and requested a connection, several technical steps follow:
Site Inspection: The supplier or their contractor will usually arrange a site visit to assess what’s needed for your connection. They’ll check the location of your property, access for engineers, and any existing infrastructure.
Quotations and Agreements: After the inspection, you’ll receive a quote for the connection work. This covers the cost of installing pipes (for gas) or cables (for electricity), and any necessary equipment.
Meter Installation: If you accept the quote, the supplier will schedule the installation of your gas or electricity meter. This is a crucial step – meters must be installed and certified by qualified professionals to ensure safety and accuracy.
Safety Checks: Before the supply is switched on, safety checks are carried out to confirm everything meets UK standards. This includes verifying that appliances and wiring (for electricity) or pipework (for gas) are safe and compliant.
Both the Gas Act 1986 and the Electricity Act 1989 set out the legal requirements for safe supply and connection. Suppliers must follow these laws, and you have the right to expect all work to be completed to a high standard.
4. Timelines and What to Expect
The time it takes to get connected depends on several factors, including the complexity of the work and the supplier’s schedule. For most standard connections, the process can take between 2 to 8 weeks from your initial request. New builds or properties in remote areas may take longer due to additional infrastructure requirements.
Throughout the process, your supplier should keep you informed about expected dates for inspections, installation, and activation of your supply. If there are any delays or issues, they should explain the reasons and provide updated timelines.
5. Next Steps and Further Support
Once your connection is complete and your supply is active, you’ll receive your first bill and information about managing your account. It’s a good idea to read your meter regularly and keep track of your energy use.
If you’re in the process of moving, you might also find our guide on managing your energy supply when moving home helpful, as it covers how to handle accounts and avoid unexpected charges during a move.
Understanding your rights and responsibilities under the Gas Act 1986 and Electricity Act 1989 can also give you confidence throughout the connection process. These laws protect consumers and set clear standards for suppliers, ensuring you receive a safe and reliable energy supply.
If you have any concerns about the process, don’t hesitate to ask your supplier for clarification or support at any stage.
Choosing an Energy Supplier
Choosing an Energy Supplier
Once your home is ready to be connected to the gas or electricity network, the next step is to choose an energy supplier. In the UK, you have the legal right to select your own supplier for both gas and electricity, thanks to the rules set out by Ofgem, the energy regulator. This means you are not tied to the company that installs your connection or any default provider.
How to Find and Compare Energy Suppliers
There are many energy suppliers operating across the UK, ranging from large national companies to smaller independent providers. Each supplier may offer different tariffs, customer service standards, and additional features such as green energy options or smart meters.
To start, you can research suppliers online and use comparison websites to get an overview of available tariffs and prices in your area. When comparing, consider:
Unit Rates and Standing Charges: These are the main costs on your bill. The unit rate is the price you pay per kilowatt hour (kWh) of energy used, while the standing charge is a daily fee for maintaining your connection.
Type of Tariff: Fixed tariffs keep your unit rate the same for a set period, while variable tariffs can go up or down depending on market prices.
Customer Reviews: Look at independent reviews for insights into customer service and billing accuracy.
Additional Services: Some suppliers offer extras such as energy-saving advice, apps for tracking usage, or rewards schemes.
Switching Suppliers After Connection
If you are unhappy with your current supplier or find a better deal, you have the right to switch at any time, provided you are not tied into a fixed-term contract with exit fees. The process is straightforward and protected by Ofgem’s regulations, which require suppliers to make switching simple and free from unnecessary barriers.
Typically, switching takes around 5 working days. Your new supplier will handle the process, including contacting your old supplier and arranging for your account to be transferred. There is no interruption to your energy supply during the switch, as the physical gas and electricity comes through the same pipes and wires.
If you are in a fixed-term contract, check for any exit fees or notice periods before switching. Suppliers must clearly state these terms in your contract and on your bill.
Understanding Tariffs and Contract Terms
Before choosing a supplier or tariff, it’s important to understand the contract terms:
Tariff Type: As mentioned, tariffs can be fixed, variable, or sometimes capped (where prices can’t go above a certain level).
Contract Length: Some deals are for a set period (e.g., 12 or 24 months), while others are rolling contracts with no end date.
Exit Fees: Fixed-term contracts may include a fee if you leave early.
Payment Methods: Direct debit is often cheaper, but you can also pay on receipt of bill or use prepayment meters.
Cooling-Off Period: Legally, you have a 14-day cooling-off period after signing up, during which you can change your mind without penalty (Consumer Contracts Regulations 2013).
It’s a good idea to read the terms and conditions carefully before agreeing to a contract. If you have any questions, ask the supplier to explain anything you’re unsure about.
By taking the time to compare your options and understand your contract, you can make sure you get the best deal for your home and avoid unexpected costs.
Technical Process of Connection
Technical Process of Connection
When arranging for your home to be connected to a gas or electricity supply, there are several important technical steps involved. Understanding what happens during this process can help you prepare and ensure everything runs smoothly.
Site Inspection and Installation
Before any physical connection is made, a representative from the network operator or your chosen supplier will typically carry out a site inspection. This visit allows them to assess the property’s current status, check for any obstacles (such as difficult access or existing structures), and determine the safest and most efficient way to bring the supply into your home.
During the inspection, the engineer will look at:
The location of existing mains (gas or electricity) in the street or nearby.
The best route for pipes or cables to enter your property.
Any preparation work needed, such as digging trenches or fitting protective covers.
After the inspection, you’ll receive a quote and a plan for the installation. Once you accept, the installation team will schedule the work. This usually involves:
Excavating a small trench from the mains to your property.
Laying the necessary pipes (for gas) or cables (for electricity).
Installing an external meter box, if required.
Safety Standards and Legal Requirements
Connecting a property to gas or electricity is strictly regulated to protect your safety and that of others. All work must comply with national safety standards and legal requirements. In the UK, the Health and Safety at Work Act 1974 sets out the essential safety obligations for anyone carrying out installation work. This law requires that:
Installations are completed by qualified professionals.
All equipment and procedures meet approved safety standards.
The site is properly prepared to prevent accidents during and after installation.
Suppliers and contractors must also follow industry codes of practice and carry out risk assessments before starting work. If you’re unsure about any aspect of the process, you can ask to see the installer’s credentials or request more information about how they comply with the Health and Safety at Work Act 1974.
Meter Installation and Activation
Once the supply line is in place, a meter must be installed to measure your gas or electricity usage. The process generally involves:
Fitting the Meter: A qualified engineer will securely fit the meter, either in an external meter box or inside your home, depending on your property’s layout.
Testing the Connection: The engineer will carry out safety checks to ensure there are no leaks (for gas) or wiring faults (for electricity).
Activating the Supply: After passing safety checks, the meter is activated, and your supply is switched on. You’ll receive information about how to read your meter and who to contact in case of problems.
It’s important to keep your meter accessible for regular readings and maintenance. If you have special requirements, such as a smart meter, discuss these with your supplier before installation.
By following these steps and ensuring your installation meets all legal and safety standards, you can enjoy a safe and reliable gas or electricity supply in your new home. For more details on the legal framework governing these installations, you can refer to the Health and Safety at Work Act 1974.
Your Rights and Responsibilities as a Consumer
When arranging a new gas or electricity connection for your home, it’s important to understand your rights and responsibilities as a consumer. This helps ensure you receive a fair service while meeting your obligations to your chosen energy supplier.
Your Rights When Setting Up an Energy Supply
As a consumer in the UK, you are protected by several laws and regulations when setting up a gas or electricity supply. Key rights include:
The right to choose your supplier: You can select from a range of licensed energy suppliers. They must not refuse to supply you without a valid reason.
Clear and accurate information: Suppliers are required to provide clear details about tariffs, terms and conditions, and any charges before you agree to a contract.
Protection from unfair practices: Under the Consumer Rights Act 2015 and rules set by Ofgem (the energy regulator), you are protected from misleading information and unfair contract terms.
Cooling-off period: After agreeing to a new contract, you usually have a 14-day cooling-off period to change your mind without penalty.
Your Responsibilities as a Consumer
To ensure a smooth connection process, you also have certain responsibilities:
Provide accurate information: When applying for a connection, you must give correct details about your property and intended energy use. Inaccurate information can delay your connection or affect billing.
Allow access for installation: You need to arrange for installers to access your property safely at agreed times. This may include providing keys or being present during the visit.
Keep your supplier informed: If your circumstances change, such as renovations affecting your supply, let your supplier know promptly.
Understanding Contracts, Billing, and Disputes
When you set up a supply, you’ll enter into a contract with your energy supplier. Make sure you:
Read and understand your contract: Pay attention to the tariff, contract length, exit fees, and any special conditions.
Check billing arrangements: You have the right to accurate and regular bills. Suppliers must explain how your bill is calculated and what to do if you think it’s wrong.
Know how to resolve disputes: If you have a problem with your supply or billing, contact your supplier first. If you’re not satisfied, you can escalate the issue through the supplier’s complaints process. If the problem remains unresolved, you have the right to take your case to the Energy Ombudsman.
If You Struggle to Pay Your Energy Bills
If you find it difficult to keep up with your energy payments, it’s important to act quickly. Suppliers are required to offer support, including payment plans and information about grants or schemes that may help. For practical advice and steps to take, see what to do if you struggle to pay your energy bills.
By understanding your rights and responsibilities, you can make informed decisions, avoid common pitfalls, and ensure your home energy supply is managed effectively.
What to Expect from Energy Suppliers
What to Expect from Energy Suppliers
When you arrange for a new gas or electricity connection, it’s important to know what you can expect from your energy supplier. In the UK, energy suppliers are regulated by Ofgem and must meet specific standards of service set out in laws and industry codes, such as the Gas and Electricity (Consumer Standards of Performance) Regulations 2015 and the Ofgem Standards of Conduct. Here’s what you need to know:
Standards of Service
Energy suppliers are legally required to provide a reliable and fair service. This includes:
Timely Connections: When you request a new connection, suppliers must provide clear information on timescales and keep you updated. Delays without good reason may entitle you to compensation.
Accurate Information: Suppliers must give you clear, accurate details about tariffs, contract terms, and any charges involved in getting connected.
Fair Treatment: The Ofgem Standards of Conduct require suppliers to treat customers fairly, communicate in plain language, and make it easy for you to contact them.
If suppliers fail to meet these standards – for example, by missing an agreed appointment or failing to provide information – you may be eligible for compensation under the Guaranteed Standards scheme.
Customer Support and Complaint Procedures
Good customer support is a legal requirement. Suppliers must:
Provide Accessible Contact Methods: You should be able to contact your supplier by phone, email, or online. Many suppliers also offer web chat or postal options.
Support for Vulnerable Customers: If you are elderly, disabled, or have special needs, suppliers must offer extra help, such as priority services or accessible formats for bills and communications.
Clear Complaints Process: If you have a problem, your supplier must explain how to make a complaint and respond within set timescales. If you’re not satisfied, you can escalate your complaint to the Energy Ombudsman, who can help resolve disputes.
Suppliers must keep you informed throughout the complaints process and provide written responses when requested.
Meter Readings, Billing Cycles, and Notifications
Understanding how your energy usage is measured and billed is important for managing your costs:
Meter Readings: You are usually responsible for providing regular meter readings. Some homes have smart meters that send readings automatically. If you do not provide readings, your bills may be estimated, which can lead to over- or under-charging.
Billing Cycles: Suppliers typically send bills every month or quarter. You should receive bills in a timely manner, with a clear breakdown of your usage, charges, and any standing fees.
Notifications: Suppliers must notify you of any changes to your tariff, terms and conditions, or pricing with reasonable advance notice – usually at least 30 days. This gives you time to consider your options or switch suppliers if you wish.
If you have difficulty understanding your bill or notice something wrong, contact your supplier promptly. They are required to explain your bill and correct any mistakes.
By knowing your rights and what to expect, you can ensure your new home’s energy supply is set up smoothly and that you receive the level of service you are entitled to under UK law.
Responsibilities of Tenants and Landlords Regarding Energy Supply
When renting a property in the UK, understanding who is responsible for arranging and paying for gas or electricity connections is essential for both tenants and landlords. The division of these responsibilities can affect your rights, your bills, and how smoothly your move-in process goes.
Who Arranges and Pays for Energy Connections?
In most cases, the responsibility for setting up and paying for a new gas or electricity connection in a rental property depends on the tenancy agreement and the stage of the tenancy:
Before a Tenant Moves In: Landlords are generally responsible for ensuring that the property has a working energy supply before a new tenancy begins. This includes making sure that the property is safely connected to gas and electricity, and that meters are installed and in good working order.
During the Tenancy: Once a tenant moves in, they are usually responsible for setting up an account with an energy supplier, managing their bills, and paying for the energy they use. However, if a property is let as “bills included,” the landlord remains responsible for paying the utility bills.
For a detailed breakdown of the division of duties and what to expect, see our guide on tenant and landlord responsibilities for utilities and energy supply.
Legal Obligations of Landlords and Tenants
Landlords have a legal duty to provide a property that is safe and fit for habitation, which includes maintaining essential services like gas and electricity. According to the Landlord and Tenant Act 1985, landlords must keep installations for the supply of gas, electricity, and water in good repair and proper working order throughout the tenancy. This means that if there are issues with the wiring or the main supply, it is the landlord’s responsibility to fix them.
Tenants, on the other hand, are responsible for using the energy supply properly and paying for the energy they consume, unless otherwise stated in the tenancy agreement. Tenants should also promptly report any faults or issues with the supply to their landlord.
Handling Energy Supply When Renting or Leasing
When moving into a rental property, tenants should:
Take meter readings as soon as they move in to avoid being charged for previous tenants’ usage.
Contact the existing energy supplier to set up an account in their name, or switch suppliers if allowed by the tenancy agreement.
Inform the landlord of any issues with the energy supply or meters.
Landlords should:
Ensure the property is connected to gas and electricity before letting it.
Provide clear information to tenants about the existing energy supplier and meter locations.
Respond promptly to any reports of supply issues or faults.
It’s important for both parties to check the tenancy agreement for any specific clauses about utilities, as some arrangements may vary. Open communication and clear documentation can help avoid disputes and ensure that everyone understands their responsibilities.
For more information on legal rights and practical steps, refer to the Landlord and Tenant Act 1985](https://www.legislation.gov.uk/ukpga/1985/70/section/11) and our overview of [tenant and landlord responsibilities for utilities and energy supply.
Energy Saving Tips After Connection
Once your home is connected to a gas or electricity supply, taking steps to save energy can help you lower your bills and reduce your impact on the environment. Here are some practical tips and benefits to consider:
Simple Ways to Reduce Energy Consumption
Making small changes in your daily routine can lead to noticeable savings. For example, turning off lights when you leave a room, unplugging devices when they’re not in use, and using energy-efficient bulbs all help cut down on unnecessary energy use. If you’re looking for more ideas, you can explore simple ways to save energy at home for practical, easy-to-follow advice.
Cost and Environmental Benefits
Reducing your energy consumption means you’ll use less gas or electricity, which can significantly lower your monthly bills. This is especially important with rising energy costs in the UK. By using less energy, you’re also helping to reduce carbon emissions, which benefits the environment and supports the UK’s commitment to tackling climate change under the Climate Change Act 2008.
Optimising Energy Use with Household Devices
Modern appliances often come with energy-saving features. Make sure to use eco-modes on washing machines and dishwashers, and set your heating to a comfortable but efficient temperature – typically around 18–21°C for living spaces. For smart devices, check their settings for automatic power-down options.
If you use a smart TV, you can find specific tips for optimizing energy use with Android TV to ensure your entertainment devices aren’t using more power than necessary.
Your Rights and Responsibilities
As a homeowner or tenant, you have the right to access accurate information about your energy usage and receive fair billing from your supplier. Energy suppliers must comply with rules set by Ofgem, the UK’s energy regulator, to ensure you’re treated fairly and can switch suppliers if needed. It’s also your responsibility to use your supply safely and efficiently, and to allow access for any necessary safety inspections.
By following these tips and making energy efficiency a priority, you can make the most of your new connection – saving money and helping the environment at the same time.
Managing Related Contracts and Services
When moving into a new home and arranging your gas or electricity supply, it’s important to think about other essential services you’ll need, such as phone, internet, and TV. Managing these contracts alongside your energy arrangements can help you avoid unnecessary disruption or unexpected charges.
Review Your Existing Contracts
Before you move, check the terms of your current phone, broadband, and TV contracts. Many service providers require notice if you want to cancel or transfer your contract to a new address. Some contracts may have minimum terms or early exit fees, so understanding your obligations can help you plan and avoid extra costs.
Transferring or Cancelling Services
If you want to keep your existing services, contact your provider as soon as possible to discuss transferring your contract to your new address. This is especially important if you rely on a landline or need internet access as soon as you move in. Some providers may not offer services in your new area, in which case you may need to cancel and find a new supplier.
If you decide to cancel, make sure you follow the correct process to avoid penalties. For more detailed guidance on cancelling or transferring phone, internet, or TV contracts, including your rights and any notice periods required, see our dedicated advice.
Coordinating All Your Utilities
It’s a good idea to coordinate the start and end dates of all your utility and service contracts – gas, electricity, water, phone, internet, and TV – to ensure a smooth move. Notifying providers in advance helps ensure your new home is ready and avoids paying for services you no longer use at your old address. Make a checklist and keep records of your communications with each supplier.
Legal Considerations
Under the Consumer Contracts Regulations 2013, you have certain rights when entering into or cancelling contracts for services, including a 14-day cooling-off period for most agreements made online or over the phone. However, some services may begin immediately at your request, which can affect your right to cancel. Always check the specific terms of your contract and ask your provider if you’re unsure.
Top Tips for a Smooth Move
Contact all service providers well in advance of your moving date.
Take final meter readings and inform your energy supplier on the day you move out.
Confirm installation or activation dates for services at your new address.
Keep copies of all correspondence and contract details for reference.
By carefully managing your contracts for related services and coordinating them with your energy supply arrangements, you can make your move as seamless as possible and avoid unnecessary hassle or expense.
Additional Resources and Next Steps
Getting your home connected to a gas or electricity supply involves several important steps. On this page, we’ve outlined how to arrange new connections, what your rights and responsibilities are as a homeowner, and what you can expect from your chosen energy supplier. We’ve also covered the legal requirements, such as ensuring your installation meets UK safety standards and following the relevant regulations, including the Gas Safety (Installation and Use) Regulations 1998 and the Electricity Safety, Quality and Continuity Regulations 2002. Understanding these steps helps you avoid delays, ensures your safety, and gives you confidence in managing your energy supply from day one in your new home.
If you’re looking to broaden your knowledge or need help with related issues, it can be helpful to explore the wider context of energy supply considerations when moving home. This will give you a better understanding of how getting connected fits into the overall process of moving, including switching suppliers, notifying your current provider, and managing final bills.
For practical guidance on what to do before, during, and after your move, you may also want to read about dealing with your energy supply when moving home. This resource covers essential steps such as taking meter readings, setting up accounts at your new address, and ensuring you’re not overcharged during the transition.
By reviewing these related topics, you’ll be well equipped to handle every aspect of your home move and energy supply, ensuring a smooth transition and peace of mind. If you have further questions about legal requirements or need help with specific challenges, these resources provide comprehensive support for every stage of the process.
