What D.A. got:
✓ Understanding of his situation
✓ Guidance through the process of contesting the charge
✓ Professional letter drafting
Background
D.A., a resident of central London, was surprised and frustrated when he received a bill for £1500 from an energy company he had used at a previous home. Believing the charge to be an error, he felt uncertain about how to contest it effectively. Looking for a quick and reliable solution, D.A. turned to Contend, an online chat service that provides affordable legal advice.
How Contend Helped
“Using Contend was a straightforward process,” D.A. recalls. “They listened to my situation and immediately knew how to help.”
Contend guided D.A. through the process of contesting the charge. They helped him generate a detailed and professional letter to the energy company, clearly outlining the error and providing all necessary information to support his case.
“The assistance I received from Contend Legal was so fast and easy,” D.A. says. “The letter they helped me create was very professional, making my case clear to the energy company.”
“Using Contend was a straightforward process. They listened to my situation and immediately knew how to help.”
The Outcome: £1500 Saved
A short while after sending the letter, D.A. received a response from the energy company acknowledging the error. They confirmed that the £1500 charge had been removed from his account and that the issue was completely resolved.
“I was relieved to have the problem sorted out so quickly,” D.A. shares. “Contend made the whole process simple and stress-free.”
“I was relieved to have the problem sorted out so quickly. Contend made the whole process simple and stress-free.”
What D.A. got:
✓ Understanding of his situation
✓ Guidance through the process of contesting the charge
✓ Professional letter drafting
“Using Contend was a straightforward process. They listened to my situation and immediately knew how to help.”
“I was relieved to have the problem sorted out so quickly. Contend made the whole process simple and stress-free.”
This testimonial was put together from direct quotes after a conversation with D.A.
The names and some details have been anonymized for privacy reasons.