1. Introduction
1.1 Important information and who we are
Welcome to Contend Inc’s Privacy Policy (“Privacy Policy“).
At Contend Inc (“we“, “us“, or “our“) we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (“UK GDPR“), the Data Protection Act 2018 and all other mandatory laws and regulations of the United Kingdom.
This Privacy Policy explains how we collect, process and keep your data safe. The Privacy Policy will tell you about your privacy rights and how the law protects you.
1.2 How to contact us
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights surrounding your Personal Data please contact support@contend.legal.
2. How does Contend Inc. use my Personal Data?
“Personal Data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect, use, store and transfer different kinds of Personal Data about you as part of providing our services, as set out below:
- When you create an account: We will collect your first name, last name, phone number, addresses and email address. We collect this in order to take steps to enter into a contract with you and allow you to purchase our services.
- To send your marketing information. Where you have previously expressed an interest in our services (and not opted-out of marketing) we will use your name, email address and any marketing preferences you share to send you marketing information because it is in our legitimate interests to promote our services we think you might be interested in.
Where you are a new customer and have opted in via our website to receive updates on our services including offers, promotions and new options, we will use your name and email address to provide you these updates in line with the preferences you have provided and will only use your Personal Data in this way with your consent.
You can withdraw your consent to marketing at any time by contacting us at support@contend.legal or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.
- When you purchase our services we will process your payment card information such as the name attached to your payment details, billing address and banking details for the purposes of fulfilling our contract with you.
- When you have made a purchase we will store records of all payments you have made for the purposes of fulfilling our legal obligations to keep accounting records.
- When you use our website and consent to our use of cookies we will collect your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to engage with us to understand how you use our website and services, and to make improvements. More details on the information we collect and how we do this is set out in our Cookies Policy.
- When you contact us with a query whether by email, through our inbuilt online chat service, or otherwise, we will collect your name, email address, feedback and survey responses, because it’s in our legitimate interest to make sure we can properly respond to your query and respond to feedback.
- When you use our services you may choose to provide us with details of your legal query, which may include your Personal Data in your query or the contents of any documents uploaded. We will process this Personal Data only to the extent necessary to fulfil our contract with you.
- If our business is sold. We process your Personal Data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your Personal Data in this way, the buyer of our business may not be able to provide services to you.
3. Your rights and how you are protected by us
3.1 How does Contend Inc protect customers’ Personal Data?
We are concerned with keeping your data secure and protecting it from inappropriate disclosure. We implement a variety of security measures to ensure the security of your Personal Data on our systems, including ensuring our databases are secure and that information is deleted from our databases where it is no longer necessary to hold that data. Any Personal Data collected by us is only accessible by a limited number of employees and vetted contractors who have special access rights to such systems and are bound by obligations of confidentiality.
If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Contend Inc to intercept or access transmissions or private communications unlawfully.
While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
3.2 Your rights under data protection law
You have various other rights under applicable data protection laws, including the right to:
- access your Personal Data (also known as a “subject access request”);
- correct incomplete or inaccurate data we hold about you;
- ask us to erase the Personal Data we hold about you;
- ask us to restrict our handling of your Personal Data;
- ask us to transfer your Personal Data to a third party;
- object to how we are using your Personal Data; and
- withdraw your consent to us handling your Personal Data.
You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in the United Kingdom.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.
You will not have to pay a fee to exercise your rights. However, if your request is clearly unfounded, we could refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
4. Your data and third parties
4.1 Who we share your data with
- We may share your Personal Data with subcontractors or affiliates for the performance of the contract we enter into with you.
- We may also share Personal Data with interested parties in the event that Contend Inc anticipates a change in control or the acquisition of all or part of our business or assets or with interested parties in connection with the licensing of our technology under our legitimate interest to ensure our business can be assessed or continued by the buyer.
- If Contend Inc is sold or makes a sale or transfer, we may transfer your Personal Data to the buyer in connection with that transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your Personal Data will remain protected in accordance with this Privacy Policy (as amended from time to time).
- We may share your Personal Data at any time in order to comply with a legal obligation or in order to enforce our terms or this Privacy Policy. This includes exchanging your Personal Data with other companies and organisations for the purposes of fraud protection.
4.2 Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
5. How long will we retain your Personal Data for?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
6. Age limit for our users
You must not use Contend Inc unless you are aged 16 or older. If you are under 16 and you access Contend Inc by lying about your age, you must immediately stop using Contend Inc.
This website is not intended for children and we do not knowingly collect Personal Data relating to children.
7. International transfer of Personal Data
Your Personal Data may be stored and processed in the US or other countries or jurisdictions outside the US where Contend Inc has facilities. We are currently storing data in the EU and Canada.
Whenever we transfer your Personal Data outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at support@contend.legal for more information about this.
8. Notification of changes
We keep our Privacy Policy under review and will place any updates on this webpage.
9. Terms of Service
Please also see our Terms of Service which set out the terms, disclaimers, and limitations of liability governing your use of Contend Inc.
