Introduction
Did your recent holiday leave you feeling disappointed or frustrated? Whether it was noisy construction, missing amenities, or misleading information in the brochure, you have the right to complain and seek compensation from your holiday company. This guide will walk you through the steps to effectively voice your concerns and draft a complaint letter that gets results.
If you find yourself needing additional support, Consumerline in Northern Ireland can assist you with advice on how to proceed. They can provide guidance and help you understand your rights, ensuring you get the resolution you deserve.
Did your recent holiday not live up to the expectations set by the brochure? Maybe you faced issues like construction noise or amenities that weren’t available as promised. If so, you have the right to voice your concerns and seek compensation from the holiday company. Here’s a simple guide on how to effectively complain about your holiday experience.
Writing Your Complaint Letter
A well-structured complaint letter can help the holiday company understand your situation and their responsibility to address your concerns. You can send this letter via email or traditional mail. If you prefer, you can also read it out loud when speaking to a representative.
Sample Complaint Letter
Here’s a template you can use to draft your own complaint letter:
[Your Name]
[Your Address]
[Your Email]
[Your Phone Number]
[Holiday Company Name]
[Company Address]
[Date]
Subject: Complaint Regarding Unsatisfactory Holiday at [Hotel Name] on [Dates of Stay]
Booking Reference: [Your Booking Reference]
Dear [Holiday Company Name/Customer Service],
I hope this letter finds you well. I recently returned from a holiday at [Hotel Name] in [Location] from [Start Date] to [End Date], and I must express my disappointment with several aspects of my stay.
I traveled with my [family/friends], and we encountered the following issues:
- [List your first complaint, e.g., “There was no shower in the hotel as described in the brochure.”]
- [List your second complaint, e.g., “The kitchens were closed for the entire duration of our stay.”]
- [List your third complaint, e.g., “The hotel was located 5 miles from the beach, instead of the 1 mile stated in the brochure.”]
We reached out to your representative on [Date of Contact], but unfortunately, they were unable to resolve these issues and advised us to file a complaint upon returning home.
According to the Package Travel and Linked Travel Arrangements Regulations 2018, you are obligated to deliver the services as promised in your brochure. Given that the holiday did not meet the expectations set, I am requesting compensation of [amount, e.g., “£150”] for the inconvenience and disappointment we experienced.
I have also forwarded a copy of this letter to [relevant authority, e.g., “ABTA”] to ensure they are aware of the situation.
I hope to receive a response from you within 14 days of receiving this letter.
Sincerely,
[Your Name]
Additional Support
If you need further assistance, consider reaching out to the appropriate consumer advice services. For those in Northern Ireland, Consumerline can provide valuable support.
Taking the time to express your dissatisfaction can lead to a resolution and possibly compensation. Don’t hesitate to stand up for your rights as a consumer!
For more info, check out some of our related articles:
- How to Write a Complaint Letter to a Seller: UK Buyer’s Guide
- How to Write a Complaint Letter for Late Deliveries in the UK
- Effective Complaint Letter to Trader for Faulty Product in UK
- How to Write an Effective Complaint Letter in the UK: A Guide
- Expert Guide: How to Cancel Your Package Holiday & Avoid Fees
