How to Write a Complaint Letter for Late Deliveries in the UK

Introduction

Have you ordered something online that hasn’t arrived yet? It can be incredibly frustrating when your goods are delayed, but you have the right to take action. This guide will walk you through how to write an effective complaint letter to ensure your concerns are addressed. If you’re in Northern Ireland, contact Consumerline for assistance in navigating your rights and receiving the help you need.

If you’ve ordered something online and it hasn’t arrived on time, you might be feeling frustrated. You have the right to complain and ask for your item or a refund. Here’s a simple guide to help you write a complaint letter when your goods haven’t been delivered.

What to Include in Your Letter

1. Your Contact Information: Start with your name, address, and contact details at the top of the letter. This helps the company identify you and respond quickly.
2. The Company’s Information: Next, include the name and address of the company you ordered from. This ensures your complaint reaches the right place.
3. Date: Always include the date you are writing the letter.
4. Order Details: Clearly state what you ordered, when you ordered it, and how much you paid. Mention any reference numbers related to your order to make it easier for the company to find your information.
5. Delivery Expectations: Explain when you were supposed to receive your order and that it hasn’t arrived.
6. Legal Rights: You can mention that under the Consumer Rights Act 2015, you have the right to receive your goods within a reasonable time.
7. Call to Action: Clearly state what you want the company to do. If you want the item delivered quickly, say so. If you prefer a refund, make that clear too.
8. Closing: End your letter politely, thanking them for their attention to your matter.

Sample Letter

Here’s a simple example to guide you:

Your Name
Your Address
Your Email
Your Phone Number

Company Name
Company Address

Date

To whom it may concern,

On [insert order date], I ordered [insert item description] from your store. I paid £[insert amount] using [insert payment method]. My order reference number is [insert reference number].

I was expecting to receive my order by [insert expected delivery date], but it has not arrived. I understand that according to the Consumer Rights Act 2015, I have the right to receive my goods within a reasonable timeframe.

Time is now essential. Please arrange for the delivery of my item as soon as possible. If you cannot deliver it promptly, I will expect a full refund.

Thank you for your attention to this matter.

Yours faithfully,
[Your Name]

Need More Help?

If you’re unsure about your rights or how to proceed, you can seek assistance from various resources available online. It’s important to stand up for your rights as a consumer. Good luck!

For more info, check out some of our related articles:

• Deliver My Order: Rights & Solutions for UK Delivery Delays
• Handling Undelivered Online Orders: Know Your UK Rights
• How to Write a Complaint Letter to a Seller: UK Buyer’s Guide
• Effective Complaint Letter to Trader for Faulty Product in UK
• How to Write an Effective Complaint Letter in the UK: A Guide