Introduction
Are you unhappy with the quality of work done by a trader in your home? Knowing how to voice your concerns effectively is essential. This guide will walk you through the steps to write a complaint letter and seek a resolution, particularly for work agreed upon before October 1, 2015. If you need further assistance, Consumerline can help you understand your rights and resolve your legal issues.
If you’ve hired a trader to do some work for you, whether it’s building, decorating, or home improvement, and you’re not satisfied with the quality, it’s important to know that you have the right to complain. This guide will help you understand how to effectively communicate your concerns and seek a resolution, especially if the work was agreed upon before October 1, 2015.
What You Need to Know
Before you start, it’s crucial to recognize that this advice is specifically for work that was agreed upon before October 1, 2015. If your work was agreed upon after this date, you will need to follow different guidelines.
Writing Your Complaint Letter
One of the best ways to express your dissatisfaction is by writing a complaint letter. This letter serves as a formal way to communicate your concerns and can help the trader understand your perspective as well as their responsibility to fix the issue.
Template for Your Complaint Letter
Here’s a simple template you can use to draft your letter:
Your Name
Your Address
Your Email
Your Phone Number
Trader’s Name
Trader’s Address
Date
Subject: Complaint Regarding Poor Quality Work
Dear [Trader’s Name],
I hope this message finds you well. I am writing to address a concern regarding the work you completed for me on [insert date of work]. The work involved [briefly describe the work, e.g., installing new brick paving in my driveway].
Unfortunately, I have encountered the following issue: [describe the problem, e.g., the brick paving has been poorly installed, with missing cement between slabs, making it unsafe to drive on].
According to the Supply of Goods & Services Act 1982, traders are required to perform their work with reasonable care and skill. In this case, I believe that the work you provided did not meet these standards, and therefore, I feel that the contract we had has not been honored.
I kindly request that you [state what you want them to do, e.g., reset the paving]. Additionally, as a gesture of goodwill, I would appreciate a [percentage, e.g., 5%] discount on the total price due to the inconvenience caused by the poor quality of work, which has prevented me from using my driveway.
Please contact me within 14 days from the date of this letter to discuss how we can resolve this issue. If I do not hear from you by then, I may need to consider taking further action and seeking legal advice.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
[Your Name]
Sending Your Letter
You can send this letter via post or email. If you prefer, you can also verbally communicate your concerns over the phone or in person, using the letter as a guide.
Need More Help?
If you need additional assistance, consider trying Contend’s legal expert chat. Contend’s highly trained AI legal experts will work with you to provide guidance and help you understand and resolve your legal problems. Contend is the Easiest Legal Help in the UK.
Remember, you have the right to quality work and to voice your concerns. Don’t hesitate to take action if you feel your expectations have not been met.
For more info, check out some of our related articles:
- Effective Complaint Letter Tips for Unsatisfactory Holiday Experiences
- How to Write an Effective Complaint Letter in the UK: A Guide
- How to Write a Complaint Letter for Delayed Services in the UK
- Cancel a UK Contractor Contract: Guide & Sample Letter
- How to Write a Complaint Letter That Gets Results: Tips & Template
